4 Replies Latest reply on Oct 30, 2018 7:32 PM by marissad80853787

    Unable to import .CR2 Raw files to Lightroom Classic from Canon MarkIV

    marissad7471738

      Hello-

       

      I rented a camera for a photoshoot and I'm VERY MUCH regretting it. I was upgraded from the Mark III to Mark IV and I had no problem importing raw files in the III, but when I attempt to import from Mark IV, it states file not recognized. I am having the same issue as noted in this thread (and a few others), but it doesn't appear anyone was able to resolve. Can Adobe Support get involved if the community is unable to answer?? These seems ridiculous! Please help!! I'm a step away from a total sob fest since I would lose multiple days of work.

       

      Step 1) Previews not available when they usually are

       

      2)

       

      This is the version I'm on. When I say check for updates, it states I'm currently up to date.