6 Replies Latest reply on Dec 6, 2018 8:11 AM by booksprite

    Photoshop CC 2019 won't open

    Joanna3 Level 1

      A little more complicated actually. Old iMac -late 2009, but plenty of free space--running High Sierra and Photoshop CC 2015.5. I've had no problems for a couple of months since I installed High Sierra, but Photoshop refused to open today. I thought I might as well update it so I installed CC 2019. It won't open either. Neither version will. I tried to restart my computer but it says that Photoshop CC 2019 is preventing shut down, even after I force-quit it.

      Perhaps I made a mistake in allowing it to keep preferences from the older version.

      But what can I do now to get out of this situation?

      Thank you!