I had these problems when i got my new quadro card... somehow premiere fell in love with my old pos GeForce 720 GT and when i put in my new quadro P6000 monster, adobe premiere got scared of it and crashed at launch all the time while throwing a random hex code error at me.
So i wept quietly, uninstalled premiere and reinstalled it through the cloud manager app and that worked.
Which 3rd party plugins do you have installed FOR ADOBE AFTER EFFECTS? I get a crash when PPro tries to load Video CoPilot plugins I've installed, for AE, in the "Common" folder.
I can't get past the splash screen as of now. What's going on Adobe?
I do have some plugins in the Common folder. However, I had tried removing them all but it didn't help. I also tried removing AE's plugins in AE's own application folder but it didn't help either.
I also tried to remove all Adobe apps and Creative Cloud using Creative Cloud Cleaner Tool and then re-installing Premiere, but it doesn't help either. So, is format C: drive and re-install Windows the only option? There must be an easier way?
> "Things I've tried..."
That list looks very familiar. You left out signing out and back in to the cloud desktop. Major problems getting 2019 to install and run consistently. The number of things that seemed to almost work leads to bad conclusions: it runs if you "just hold your mouth right." (Old saying from tennis.) Right now, it is running fine.
I had no hardware/crash to complicate things. If I were still doing this for income, I'd be beside myself.
I had not reinstalled Windows 10 for a long time. A reinstall did get me back up and running. Then a few weeks down the line, similar but not identical issues. In my case most recent case, disabling antivirus worked most consistently. That was on a clone where I was installing only PR and AME 2019. On the main system drive, all is okay with antivirus running. So I am still concluding that voodoo is required.
The cleaner tool did not have CC 2019 for a while. Be sure when you are doing a PR uninstall that you use the cleaner and that it is the newest version (18.104.22.168; I think 10/22/18). Also, I did not find it worked unless I was doing an uninstall back to the base (no cloud desktop) and reinstall from there.
Thanks for your input, Stan.
I tried signing out and back in to the Creative Cloud desktop app. I tried disabling antivirus software. I checked the version of the cleaner tool and it was the newest 22.214.171.124. However, nothing helped, Premiere still crashes on launch.
I also checked Windows system files with the System File Checker Tool:
The tool found some corrupted files, repaired them but even that didn't bring Premiere back to life.
Yeh. Like I said, you've got to hold your mouth just right....
I'm not done testing. I'll report back if I find a cure.
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I got Premiere back alive!
First, in order to test things, I created a new local administrator user account, signed into it and tried to open Premiere. And guess what, it started! So it meant that something in my own user account was broken.
Then, I went back to my own user account, removed all Adobe software with Creative Cloud Cleaner Tool. Then I removed all remaining Adobe software using Windows App & Features. Then I renamed the following folders:
Program Files (x86)\Adobe
After that I checked AppData and Program Files -folders for other Adobe stuff and manually deleted those files and folders.
Finally I installed Creative Cloud Desktop app, installed Premiere, clicked its icon, crossed my fingers and waited. And it finally started in my own user account!
So now I just need to install everything back, apps and plugins, and hope that this never happens again. But if it does, at least here's a solution that helped me.
What did you rename those folders to?. Why rename instead of delete? (I’m about to have to go through this whole process and want to make sure what i do works)
I just added _OLD to the folder names. I could've of course deleted them straight away but I wanted to be cautious in case I had forgotten to copy some plugin or preset to safety first. Good luck, I hope you also get your software up and running!