7 Replies Latest reply on Nov 3, 2018 11:19 AM by lucal14174054

    Lightroom 6 standalone - Cannot be updated to 6.14

    lucal14174054

       

      I have recently installed lightroom 6 standalone (purchased in July this year) on a new machine.

      For some reason I am now unable to succesfully apply the patch I have downloaded to update to 6.14. The patch doesn't work and a message tell me to call customer support.

       

      Please note I successfully did the same operation some months ago, immediately after purchasing the product, on the old machine , where the version was correctly updated to 6.14.

       

      I notice that after installing 6.0 on  machine the "update" field under "help" curtain is now disabled, while it is not in the installation on th eold machine.

       

      Can anyone help me ?