Acrobat Pro DC desktop doesn’t save PDF file on Document Cloud.

Report · Nov 02, 2018

After the latest update of Acrobat Pro DC for Desktop (via CC for Team) the function of saving PDF files to Document Cloud platform is disabled, why?

What’s happen? It has always been active…

Report · Nov 05, 2018

Hi Marco Romano,

As per the issue description mentioned above, functionality of saving pdf files to document cloud has been disabled after installing the update for Acrobat DC, is that correct?

Could you confirm if you are referring to saving pdf files to cloud using cloud icon in the toolbar in Acrobat? If yes, have you tried opening a pdf in Acrobat and saving it in the cloud? Does that work? If not, what happens when you are trying to save pdf to the cloud?

Also, let us know dot version of Acrobat and the operating system installed on the machine? You may refer to the steps given in this link on how to check the version in Acrobat: Identify the product and its version for Acrobat and Reader DC

Thanks,

Shivam

Report · Nov 06, 2018

Hi, Shivam,

Sorry for late response.

I answer your single questions inside the mail her down

Marco

Il giorno 05 nov 2018, alle ore 15:54, Adorobat <forums_noreply@adobe.com> ha scritto:

As per the issue description mentioned above, functionality of saving pdf files to document cloud has been disabled after installing the update for Acrobat DC, is that correct?

YES, that’s right!

Could you confirm if you are referring to saving pdf files to cloud using cloud icon in the toolbar in Acrobat? If yes, have you tried opening a pdf in Acrobat and saving it in the cloud? Does that work? If not, what happens when you are trying to save pdf to the cloud?

YES, exactly as you wrote, and when I try to save the icon (see attachment) is disabled; nothing is saved and uploaded to the Cloud.

If I restart the iMac the saving function seems to works but after some time (without any other visible problems) it happens the same thing again and the icon is disabled again. (The file has never been saved yet on the cloud)

Also, let us know dot version of Acrobat and the operating system installed on the machine? You may refer to the steps given in this link on how to check the version in Acrobat: Identify the product and its version for Acrobat and Reader DC

Acrobat Pro DC - version: 2019.008.20080

System: OS Sierra 10.12.6

Thanks for help

Marco

Acrobat Pro DC desktop doesn’t save PDF file on Document Cloud.
created by Adorobat <https://forums.adobe.com/people/Adorobat> in Acrobat General Troubleshooting - View the full discussion <https://forums.adobe.com/message/10728645#10728645>
Hi Marco Romano,

As per the issue description mentioned above, functionality of saving pdf files to document cloud has been disabled after installing the update for Acrobat DC, is that correct?
Could you confirm if you are referring to saving pdf files to cloud using cloud icon in the toolbar in Acrobat? If yes, have you tried opening a pdf in Acrobat and saving it in the cloud? Does that work? If not, what happens when you are trying to save pdf to the cloud?
Also, let us know dot version of Acrobat and the operating system installed on the machine? You may refer to the steps given in this link on how to check the version in Acrobat: Identify the product and its version for Acrobat and Reader DC <https://forums.adobe.com/external-link.jspa?url=https%3A%2F%2Fhelpx.adobe.com%2Facrobat%2Fkb%2Fidentify-product-version.html>

Thanks,
Shivam
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Report · Nov 09, 2018

Thanks for the info, Marco. Could you try resetting preferences for Acrobat using the steps given in this link: How to reset Acrobat Preference settings to default. reboot the machine after resetting the preferences and try saving PDF files to Document Cloud? Does that work?

Let us know if you need any help.

Shivam

Report · Nov 10, 2018

I have the same problem.

I can't seem to find any trace of document cloud in Acrobat DC.

I work on a Mac running High Sierra and Acrobat DC Build: 19.8.20080.306727

I tried to reset the preferences and even to reinstall Acrobat DC.

I could easily connect it to my DropBox account though.

By the way, you can see also that Hebrew file/folder names are presented backwards on the "Save as..." dialog box.

Report · Nov 15, 2018

Hi egeller7,

Thanks for sharing the screenshot. Could you try disabling and enabling the following option under preferences and check if that helps:

Launch Acrobat > click Edit > Preferences > general > uncheck the box next to "show online storage when opening/saving files" > click OK,

Relaunch Acrobat after disabling, enabling the option, relaunch Acrobat and check.

-Shivam

Report · Nov 15, 2018

Hi Shivam,

I'm on a Mac so the Preferences are under Acrobat Pro DC.

Anyway, tried what you suggested, no change.

Eli

Report · Nov 15, 2018

Hi Eli,

Could you let us know if you are using Acrobat in an office environment or at home? Because in an office environment there could be group policies which can disable saving pdfs to document cloud.

-Shivam

Report · Nov 15, 2018

Can you access cloud.acrobat.com in a Browser?

Report · Nov 15, 2018

Yes I can.

I can see my files.

I can see my files on my iPhone via Acrobat for iOS.

I can also upload files to cloud.acrobat.com using my iPhone.

It's just Acrobat DC on my Mac that is disconnected.

Report · Nov 19, 2018

Hi egeller7,

Could you try replicating the issue in a new user account by clicking Apple menu > System Preferences, then click Users & Groups ( Mac), login into that account, launch Acrobat from there and check if the option to save pdfs to Document Cloud is available.

Also, could you confirm if you are working in an office environment or if its home machine?

-Shivam