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What's wrong with Digital River ireland?

New Here ,
Nov 03, 2018 Nov 03, 2018

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I had a subscription for Creative Cloud Subscription (annual) US $ 29.99 per month. I paid using my MasterCard, Digital river got paid but i have no access to Creative Cloud ,it's like nothing has been spent !

I checked my bank account and i have a minus 287 Dhs (Morocco)

Digital River get paid, what should i do now please?

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correct answers 1 Correct answer

Community Expert , Nov 04, 2018 Nov 04, 2018

This is a public forum, not the link to Adobe support and  we can't help with that specific problem

Please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

You must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

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Community Expert ,
Nov 04, 2018 Nov 04, 2018

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This is a public forum, not the link to Adobe support and  we can't help with that specific problem

Please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

You must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.2 - Photoshop 25.5 - Nik Collection 6.8 - Topaz Photo AI 2

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New Here ,
Dec 14, 2018 Dec 14, 2018

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I don't understand this. Are these forums not run by Adobe? If not, why do they bear Adobe's name and branding?

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Community Expert ,
Dec 14, 2018 Dec 14, 2018

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The fora are run for Adobe (Adobe pays for) but are mainly thought as an interchange between users of Adobe software. Adobe has some participation, but basically they do not monitor the fora above what is required to assure that they run smoothly.

ABAMBO | Hard- and Software Engineer | Photographer

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