4 Replies Latest reply on Nov 15, 2018 8:56 AM by r.correa

    After the crash, the project does not work

    evgeny hive

      Hello!

       

      I am doing a template project with Adjustment Layers (for videostocks).

      Periodically, when I want to remove or undo an action (CTRL+Z) for Adjustment Layers, Premiere Pro is crashes.

       

      Earlier, when I was working in cc.2018, it was enough just to open the project and continue with the last save point, but on cc.2019 a new problem came up.

      A project that was saved before the crash - when opened does not work.

      The program interface works, but in the program panel I see only a black screen.

      It lasts indefinitely and when try to close a project - Premiere Pro freezes. Helps only the task manager.

       

      I completely cleaned the contents of the cache folders but it did not help.

      But I found a workaround that works - need to create a new project and import into it an old project that has not worked before.

      After that, the project works fine.

       

      Is there a more convenient solution?

       

      Operating System: Windows 10 Pro, 64-bit

      Processor: AMD Ryzen Threadripper 1950X 16-Core Processor 3.40 GHz

      Installed memory (RAM): 32.0 GB

      Video card:  GeForce GTX 1080Ti