• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Acrobat 2019 completely disappearing after iMac start-up

Community Beginner ,
Nov 06, 2018 Nov 06, 2018

Copy link to clipboard

Copied

Having an issue where the Acrobat DC 2019 application completely disappears each day after starting up in the morning. I'm running a Late 2015 Retina 5K iMac with OS High Sierra 10.13.6.

Reinstalling Acrobat DC works until the iMac is shut down and restarted. I've tried running the update patch to version 19.008.20080, but this did not solve the issue.

I'm on a corporate enterprise account for Adobe CC, and other users are experiencing the same issue with Acrobat 2019.

Is there a way to re-install Acrobat 2018?

TOPICS
Acrobat

Views

718

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Beginner , Nov 09, 2018 Nov 09, 2018

It disappears from the Applications folder. We may have found a fix.

A couple of us re-installed Acrobat Pro DC, then ran the uninstaller, and then reinstalled Acrobat a second time.

So far, it seems to have fixed the issue.

Votes

Translate

Translate
LEGEND ,
Nov 09, 2018 Nov 09, 2018

Copy link to clipboard

Copied

You say it "completely disappears". Where from? Where have you looked, in full?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 09, 2018 Nov 09, 2018

Copy link to clipboard

Copied

LATEST

It disappears from the Applications folder. We may have found a fix.

A couple of us re-installed Acrobat Pro DC, then ran the uninstaller, and then reinstalled Acrobat a second time.

So far, it seems to have fixed the issue.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines