• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Lightroom classic sync stuck - "open on unknown"

New Here ,
Nov 08, 2018 Nov 08, 2018

Copy link to clipboard

Copied

Hello

I am using lightroom classic cc. I installed lightroom cc recently to test. I imported a few photos and these uploaded to the cloud. It also synced a few old lightroom albums that I had previous synced with the cloud. These were on an old desktop via lightroom classic a few months ago.

I have since installed lightroom classic on my laptop and use this as my primary photo tool. Hence I imported some new images to this and synced to cc. As part of this process lightroom classic downloaded all the previously synced images from lightroom cc and the previously synced albums from my old lightroom classic.

However lightroom sync is now stuck showing that there are still 1266 images to sync. On lightroom.adobe.com it says "please open xyz.raf on unknown to continue syncing".

Lightroom mobile on my phone is up to date. Lightroom cc on my laptop is up to date. I don't have access to my older lightroom desktop. Some of the photos with this message shown the import date of a few days ago so I don't think it is this old desktop install that is the issue. I have tried reinstalling lightroom cc and classic. I have tired deleting sync data.

Any help would be appreciated!

Views

188

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
no replies

Have something to add?

Join the conversation