6 Replies Latest reply on Nov 8, 2018 12:56 PM by davidg36166309

    Import Screen Problem in Lightroom Classic CC 2019 Desktop


      Since updating to the latest release, when I choose the import option, the screen only partially changes. The menu on both sides remain as per the library menu. The grid of photo's extends under the left hand menu also. Nothing can be done at this point. I have to hit Command Q (using a Mac) and get the dialog box stating "Close the Import Dialog and Quit?" At this point another dialog box tells me I'm still sync'ing 32 photo's and do I want to wait or continue to close. It always thinks I'm syncing 32 photo's whenever I'm closing down. This never changes regardless of how many photo's I actually have sync'd. I have given it hours before closing but it is still syncing 32 photo's! (All the photo's are already sync'd with my other devices correctly). The only way to be able to get into the import page is to close down Lightroom and go straight to import.


      Anyone else have these problems?


      I'm running on a late 2015 Mac, 3.2 GHz Intel core i5, 16GB DDR3 ram, AMD Radeon R9 M390 2048MB graphics card, 27" 5K retina screen, macOS Mojave.

        • 1. Re: Import Screen Problem in Lightroom Classic CC 2019 Desktop
          davidg36166309 Level 4

          Another thread on this or similar (currently not solved) exist, is this similar?


          Import problem for new photos

          • 2. Re: Import Screen Problem in Lightroom Classic CC 2019 Desktop
            davidg36166309 Level 4

            Please in LR, click on Help, then System Information, in the screen that opos up, click copy, then paste that into a reply. This will show system including LR info important for diagnosis.

            1 person found this helpful
            • 3. Re: Import Screen Problem in Lightroom Classic CC 2019 Desktop
              davidg36166309 Level 4

              Please take a screenshot and post in a reply. showing the misbehaving import.

              1 person found this helpful
              • 4. Re: Import Screen Problem in Lightroom Classic CC 2019 Desktop
                davidg36166309 Level 4

                And finally, I am learning more and more that many LR sins can be repaired by redoing your preferences file.



                1 person found this helpful
                • 5. Re: Import Screen Problem in Lightroom Classic CC 2019 Desktop
                  williame19057172 Level 1

                  Thanks David for your various comments and suggestions. I reset my preferences using your handy link but after playing with Lightroom for a bit it repeats the same issue. Here are some photo's....Screenshot 2018-11-08 at 19.26.38.png

                  This one shows the screen after the import button was clicked in the library mode. You can see the photo's at the lhs are partially covered by the menu. Also, on the rhs, you can just over half way down the highlighted bar of the import menu below the library menu that's sitting on top!


                  When I hit Command Q to close the app get the following window, (I had clicked on the map module before I hit command Q. That's why a map has appeared in the top left):


                  Screenshot 2018-11-08 at 19.30.35.png

                  After hitting the quit button, the screen reverted back to the library module window and gave me the next message:


                  Screenshot 2018-11-08 at 19.30.44.png


                  At this point the message tells me it's still syncing 32 photo's and if I shutdown the sync will pause until the next time.


                  Here is my system info:


                  Lightroom Classic version: 8.0 [ 1193777 ]

                  License: Creative Cloud

                  Language setting: en-GB

                  Operating system: Mac OS 10

                  Version: 10.14.1 [18B75]

                  Application architecture: x64

                  Logical processor count: 4

                  Processor speed: 3.2 GHz

                  Built-in memory: 16,384.0 MB

                  Real memory available to Lightroom: 16,384.0 MB

                  Real memory used by Lightroom: 1,725.4 MB (10.5%)

                  Virtual memory used by Lightroom: 2,552.4 MB

                  Memory cache size: 267.6MB

                  Internal Camera Raw revision: 61

                  Maximum thread count used by Camera Raw: 3

                  Camera Raw SIMD optimization: SSE2,AVX,AVX2

                  Camera Raw virtual memory: 513MB / 8191MB (6%)

                  Camera Raw real memory: 519MB / 16384MB (3%)

                  Displays: 1) 5120x2880



                  Graphics Processor Info:

                  Metal: AMD Radeon R9 M390



                  Application folder: /Applications/Adobe Creative Cloud/Adobe Lightroom Classic CC

                  Library Path: /Users/markedgar/Pictures/Lightroom/Lightroom Catalog-2.lrcat

                  Settings Folder: /Users/markedgar/Library/Application Support/Adobe/Lightroom


                  Installed Plugins:

                  1) AdobeStock

                  2) Aperture/iPhoto Importer Plug-in

                  3) Canon Tether Plugin

                  4) Facebook

                  5) Flickr

                  6) HDR Efex Pro 2

                  7) Nikon Tether Plugin


                  Config.lua flags: None


                  AudioDeviceIOBlockSize: 512

                  AudioDeviceName: Built-in Output

                  AudioDeviceNumberOfChannels: 2

                  AudioDeviceSampleRate: 44100

                  Build: 12.1x4

                  CoreImage: true

                  GL_ACCUM_ALPHA_BITS: 0

                  GL_ACCUM_BLUE_BITS: 0

                  GL_ACCUM_GREEN_BITS: 0

                  GL_ACCUM_RED_BITS: 0

                  GL_ALPHA_BITS: 8

                  GL_BLUE_BITS: 8

                  GL_DEPTH_BITS: 24

                  GL_GREEN_BITS: 8

                  GL_MAX_3D_TEXTURE_SIZE: 16384

                  GL_MAX_TEXTURE_SIZE: 16384

                  GL_MAX_TEXTURE_UNITS: 8

                  GL_MAX_VIEWPORT_DIMS: 16384,16384

                  GL_RED_BITS: 8

                  GL_RENDERER: AMD Radeon R9 M390 OpenGL Engine

                  GL_SHADING_LANGUAGE_VERSION: 1.20

                  GL_STENCIL_BITS: 8

                  GL_VENDOR: ATI Technologies Inc.

                  GL_VERSION: 2.1 ATI-2.2.8

                  OGLEnabled: true

                  GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_blend_equation_separate GL_ATI_blend_weighted_minmax GL_ATI_separate_stencil GL_ATI_texture_compression_3dc GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_light_max_exponent GL_NV_texgen_reflection GL_NV_texture_barrier GL_SGI_color_matrix GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod


                  Thanks again for helping,