DVDs produced with Encore CS6 will play in Windows 10 PCs, but only if they have the media options installed. If they can play commercial DVDs, it should be okay.
You can have a problem with a single disk out of a batch (bad media; failing burner) or an authoring problem (very disk will fail, but perhaps only on some platforms (works on player hooked to TV, not on PC). And this is always difficult when you're trying to get the client to troubleshoot.
Can you play a copy of the disk on a PC? On a player hooked to a TV?
If you believe you have a well-authored disk, just send another copy. But often you can't know that.
My quality control (when I was producing more disks than the very few I do now) included 1) software players (build to folder or image and play on PC; my favorite then was Total Media Theater; now PowerDVD - others, e.g. VLC often failed to correctly handle slideshows or such); 2) burn rewriteable and test on computer; then 3) test rewriteable on multiple DVD/BD players and TVs; 4) burn to DVD-R and same tests. If it was for a single client, I'd test the single disk going out more than if it was multiple clients. My best test (for finding oddities in Encore's processing) was my son's portable DVD player. If it would play it, anything would.
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