5 Replies Latest reply on Dec 2, 2018 4:22 AM by jeremyt25680280

    Constant crashing always! Premiere Pro CC 2019 & 2018

    jeremyt25680280 Level 1

      Anyone here that can help me with this frustrating problem!?

       

      Just three days ago I bought a new powerfull notebook for all my editing work:

       

      - Intel i7 8750H
      - Nvidia GTX 1070 Max - Q
      - 32 GB Ram
      - 1 Tb Samsung Pro SSD

       

      Now I made sure I had all my Nvidia drivers up to date, I also made sure my Windows were up to date and same goes for Adobe programs using the latest versions!

       

      Now everytime I start using either Premiere Pro even just opening a new project or file it crashes. This also goes for After Effects AND Photoshop!

       

      The main Issue here is the EXCEPTION ACCES VIOLATION. Is there anyone here that can help me I am lost for words just bought this expensive notebook that cannot even RUN Adobe properly?

       

      This is the Crash report I keep getting:
      I will not post the full Crash report on here because the list is endlessly long.

       

       

      <?xml version="1.0"?>

      <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

      <crashreport serviceVersion="2.1.1" clientVersion="2.1.1" applicationName="Premiere Pro" applicationVersion="13.0.1" build="13" source="Windows-Client">

      <time year="2018" month="11" day="10" hour="14" minute="50" second="18" timeoffset="60" timezone="West-Europa (standaardtijd)"/>

      <user guid="639e9207-ae28-40d3-879a-5aea90b15612"/>

      <system platform="Windows 10 Home" osversion="10.0" osbuild="17134" applicationlanguage="en-us" userlanguage="nl-NL" oslanguage="en-US" ram="32621" machine="Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz" model="Intel64 Family 6 Model 158 Stepping 10" cpuCount="12" cpuType="8664" cpuFreq="2208 MHz"/>

      <crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF8329F52E0">

      <backtrace crashedThread="0">

      <thread index="0">

      <stackStatement index="0" address="0x00007FF8329F52E0" symbolname="NvOptimusEnablementCuda"/>

      <stackStatement index="1" address="0x00007FF8918645A1" symbolname="StretchBlt"/>

      <stackStatement index="2" address="0x00007FF8937634CC" symbolname="RtlUnsubscribeWnfNotificationWaitForCompletion"/>

      <stackStatement index="3" address="0x00007FF8937631A6" symbolname="RtlUnsubscribeWnfNotificationWaitForCompletion"/>

      <stackStatement index="4" address="0x00007FF893763040" symbolname="RtlUnsubscribeWnfNotificationWaitForCompletion"/>

      <stackStatement index="5" address="0x00007FF893762D44" symbolname="RtlUnsubscribeWnfNotificationWaitForCompletion"/>

      <stackStatement index="6" address="0x00007FF89373F5C9" symbolname="RtlReleaseSRWLockExclusive"/>

      <stackStatement index="7" address="0x00007FF891483034" symbolname="BaseThreadInitThunk"/>

      <stackStatement index="8" address="0x00007FF893791471" symbolname="RtlUserThreadStart"/>

      </thread>

      </backtrace>

      <registerSet>

      <register name="RAX" value="0x00007FF8329F52E0"/>

      <register name="RBX" value="0x000000002DFC8870"/>

      <register name="RCX" value="0x0000000017A9FA40"/>

      <register name="RDX" value="0x000000002DFC24C0"/>

      <register name="RSI" value="0x00000000