0 Replies Latest reply on Nov 10, 2018 12:02 PM by robbr9754601

    Premiere Pro and Premiere Rush crash upon opening on windows 10

    robbr9754601 Level 1

      Hi, so I've just spent the day shooting a promo video and I've now come home to edit it...

       

      I've downloaded premiere pro and the media encoder and every single time i open it up, BOOM, you've crashed.

       

      As its a fresh install, its up to date.

       

      I've updated my graphics card, updated windows, restarted, uninstalled premiere pro, reinstalled it, nothing. I've tried the 2017 version. Still crashes...

      I installed premiere rush, this crashed too..

       

      My laptop is 4 months old, it was a custom build by pc specialist, see specs below.

       

      I'm this close [ ] to selling the thing and buying a Mac. But would prefer not too, does anyone have a solution?

       

      Chassis & DisplayOptimus Series: 15.6" Matte 4K IPS 60Hz 72% NTSC LED Widescreen (3840x2160)
      Processor (CPU)Intel® Core™ i7 Six Core Processor 8750H (2.2GHz, 4.1GHz Turbo)
      Memory (RAM)32GB Corsair 2400MHz SODIMM DDR4 (2 x 16GB)
      Graphics CardNVIDIA® GeForce® GTX 1050 Ti - 4.0GB GDDR5 Video RAM - DirectX® 12.1
      1st Hard Disk1TB SEAGATE FIRECUDA 2.5" SSHD
      1st M.2 SSD Drive512GB ADATA SX6000 PCIe M.2 2280 (1000 MB/R, 800 MB/W)
      External DVD/BLU-RAY Drive8x Slim USB 2.0 External DVD-RW
      Memory Card ReaderIntegrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
      AC Adaptor1 x 120W AC Adaptor
      Battery2 x Optimus IX Series 6 Cell Lithium Ion Battery
      Power Cable1 x 1 Metre Cloverleaf UK Power Cable
      Thermal PasteCOOLER MASTER MASTERGEL MAKER THERMAL COMPOUND
      Sound Card2 Channel High Def. Audio + SoundBlaster™ Cinema 3
      Bluetooth & WirelessGIGABIT LAN & WIRELESS INTEL® AC-9260 M.2 (1.73Gbps, 802.11AC) +BT 5.0, vPRO
      USB/Thunderbolt Options1 x USB 3.0 PORT (Type C) + 2 x USB 3.0 PORTS + 1 x USB 2.0 PORT