11 Replies Latest reply on Nov 25, 2018 6:16 PM by jacquelingphoto2017

    I can't loging

    sergiob33445111 Level 1

      I can't login and I don't know why. I changed password four times but nothing. Please can help me?

       

      https://contributor.stock.adobe.com/en/onboarding/sync-fotolia-2

        • 1. Re: I can't loging
          Abambo Adobe Community Professional

          Do you have a screenshot of what’s happening. I can log in without a problem.

          • 2. Re: I can't loging
            sergiob33445111 Level 1

            Thank you for your answer, but I can't log, I attach a screenshot

            Sin título-1.jpg

            • 3. Re: I can't loging
              sergiob33445111 Level 1

              And with my username in login:

              Sin título-2.jpg

              • 4. Re: I can't loging
                jacquelingphoto2017 Adobe Community Professional

                Hi sergiob

                Is it that you are trying to synch your fotolia account with adobe stock? If that's it then you will need to make sure that both accounts are logged out, then try logging in one.

                 

                Otherwise you may need to seek the assistance of Fotolia support. Try this link to make contact -https://www.fotolia.com/Info/Contact

                 

                Please let us know if this helps

                Regards

                JG

                1 person found this helpful
                • 5. Re: I can't loging
                  sergiob33445111 Level 1

                  I don't understand your answer because I can't be login in fotolia, when you try loggin in fotolia it goes to login in adobe stock. Anotherway the contact link you sent doesn't work. But thank you I am going to try to contact directly them, I thought that here someone will solve it because is the official forum.

                  • 6. Re: I can't loging
                    jacquelingphoto2017 Adobe Community Professional

                    Hi sergiob

                    Thank you for the update. I will make some more consultation and get back to you.

                    Regards

                    JG

                    • 7. Re: I can't loging
                      MatHayward Adobe Employee

                      That screen shot is an indication you are attempting to create a new Adobe Stock Contributor account with a different Adobe ID than what you originally created your stock account with. Try using a different email address you may have used to set up your account originally.

                       

                      Be sure you are clicking the sign in button in the upper right corner of the landing page and avoid the buttons in the center.

                       

                      -Mat

                      1 person found this helpful
                      • 8. Re: I can't loging
                        sergiob33445111 Level 1

                        Thank you jacquelingphoto2017

                         

                        Thank you MatHayward but I don't have a different Adobe ID. Anyway to don't loging in fotolia because I can't in that screen I clicked I don't have a Fotolia account. fallo 2.jpgthen I have another error that I attach. I don't understand what is going on, and I don't know how to solve it. Thank you

                        • 9. Re: I can't loging
                          sergiob33445111 Level 1

                          Hello, I can't login and I don't know why. https://contributor.stock.adobe.com/en/onboarding/sync-fotolia-2

                           

                          I were speaking with 3 people in the chat below, but finatly they sent me this email to solve my problem, I just want to sell images in Adobe Stock.

                           

                          In that link I write my fotolia credentials and nothing, so I write my adobe credentials and nohing, so to don't login because I can't I try to click on "I don't have a Fotolia account" and there is an issue that I atach.

                           

                          Please can someone help me. Thank you.

                           

                           

                          Thanks for contacting us. We’ll find a representative for you to chat with and keep you posted on your wait time.  
                          This chat will become active once a representative responds.

                           

                          Did you know you can get answers to most of your Adobe-related questions at help.adobe.com? Find helpful video tutorials, tips for troubleshooting, and user guides for all our products. You can even get answers from members of our vibrant forums community. Visit help.adobe.com. Please hold for the next available agent.

                           

                           

                          You are now chatting with Alisha.
                          Please don’t close the chat window or browser tab since it will end our chat session.

                           

                           

                          9:59:09

                          Alisha:


                          Hello. Welcome to Adobe Membership Services.

                           

                           

                          10:01:06

                          Alisha:


                          Hello, would you still like to continue the chat?

                           

                           

                          10:01:08

                          Sergio Barcelo:


                          hello

                           

                           

                          10:01:44

                          Sergio Barcelo:


                          I can't login and I don't know why. I changed password four times but nothing. Please can help me? https://contributor.stock.adobe.com/en/onboarding/sync-fotolia-2

                           

                           

                          10:02:26

                          Sergio Barcelo:


                          Your file was successfully uploaded.

                           

                           

                          10:02:33

                          Alisha:


                          Sure, I can help you with that.

                           

                           

                          10:02:57

                          Sergio Barcelo:


                          Thank you

                           

                           

                          10:03:17

                          Alisha:


                          I'll need to transfer this chat to the concern support team who will be able to assist you. Is that ok with you?

                           

                           

                          10:03:26

                          Sergio Barcelo:


                          Anyway to don't loging in fotolia because I can't in that screen I clicked I don't have a Fotolia account. Then I have another error that I attach. I don't understand what is going on, and I don't know how to solve it. Thank you

                           

                           

                          10:03:29

                          Sergio Barcelo:


                          Your file was successfully uploaded.

                           

                           

                          10:03:42

                          Sergio Barcelo:


                          It's ok

                           

                           

                          Please wait while we connect you to a representative.

                           

                           

                          You are now chatting with Vishal Vishal.
                          Please don’t close the chat window or browser tab since it will end our chat session. 

                           

                           

                          10:04:25

                          Vishal Vishal:


                          Hello. Welcome to Adobe Technical Support.

                           

                           

                          10:07:06

                          Vishal Vishal:


                          Are we connected?

                           

                           

                          10:08:12

                          Sergio Barcelo:


                          hello

                           

                           

                          10:08:24

                          Sergio Barcelo:


                          I can't login and I don't know why. I changed password four times but nothing. Please can help me? https://contributor.stock.adobe.com/en/onboarding/sync-fotolia-2

                           

                           

                          10:08:41

                          Sergio Barcelo:


                          Your file was successfully uploaded.

                           

                           

                          10:08:54

                          Sergio Barcelo:


                          Anyway to don't loging in fotolia because I can't in that screen I clicked I don't have a Fotolia account. Then I have another error that I attach. I don't understand what is going on, and I don't know how to solve it. Thank you

                           

                           

                          10:08:54

                          Vishal Vishal:


                          Hello Sergio, as per my understanding you are not able to login to Adobe Stock, is that correct?

                           

                           

                          10:09:06

                          Sergio Barcelo:


                          Your file was successfully uploaded.

                           

                           

                          10:09:40

                          Vishal Vishal:


                          I will try my level best to help you out with the issue.

                           

                           

                          10:09:52

                          Vishal Vishal:


                          While I pull up your account, may I have your phone number to make it easier for us to locate your account the next time you contact us?

                           

                           

                          10:10:10

                          Sergio Barcelo:


                          yes +34 646096387

                           

                           

                          10:10:27

                          Vishal Vishal:


                          Thank you for the information.

                           

                           

                          10:11:46

                          Sergio Barcelo:


                          you are welcome

                           

                           

                          10:12:52

                          Vishal Vishal:


                          As I have checked your account as you don't have any Adobe Stock subscription under "barcelo.sergio@gmail.com" Adobe ID.

                           

                           

                          10:13:25

                          Vishal Vishal:


                          May I know under which Adobe ID you have subscription of Adobe Stock?

                           

                           

                          10:14:32

                          Sergio Barcelo:


                          yes I check now

                           

                           

                          10:15:50

                          Sergio Barcelo:


                          where can I see it?

                           

                           

                          10:16:11

                          Vishal Vishal:


                          Do you have any other Adobe ID also?

                           

                           

                          10:16:32

                          Sergio Barcelo:


                          No

                           

                           

                          10:17:49

                          Vishal Vishal:


                          Okay. I would like to inform you that as I'm from technical support team that supports Photoshop and Lightroom, I need to transfer your chat to the dedicated team that handles the Adobe Stock account issues.

                           

                           

                          10:19:06

                          Vishal Vishal:


                          May I transfer your chat to the concerned team so that they can assist you better with the Adobe Stock issue?

                           

                           

                          10:19:18

                          Sergio Barcelo:


                          ok

                           

                           

                          10:19:31

                          Sergio Barcelo:


                          thank you

                           

                           

                          10:19:53

                          Vishal Vishal:


                          You are welcome, Sergio. Let me transfer your chat to the concerned team.

                           

                           

                          Please wait while I transfer the chat to the appropriate group. 

                           

                           

                          You are now chatting with Devesh Kumar Jaiman.
                          Please don’t close the chat window or browser tab since it will end our chat session.

                           

                           

                          10:20:47

                          Devesh Kumar Jaiman:


                          Hello. Welcome to Adobe Membership Services.

                           

                           

                          10:21:18

                          Sergio Barcelo:


                          Hello

                           

                           

                          10:21:30

                          Sergio Barcelo:


                          I can't login and I don't know why. I changed password four times but nothing. Please can help me? https://contributor.stock.adobe.com/en/onboarding/sync-fotolia-2

                           

                           

                          10:21:34

                          Sergio Barcelo:


                          Your file was successfully uploaded.

                           

                           

                          10:21:51

                          Sergio Barcelo:


                          Anyway to don't loging in fotolia because I can't in that screen I clicked I don't have a Fotolia account. Then I have another error that I attach. I don't understand what is going on, and I don't know how to solve it. Thank you

                           

                           

                          10:21:54

                          Sergio Barcelo:


                          Your file was successfully uploaded.

                           

                           

                          10:21:57

                          Devesh Kumar Jaiman:


                          Hello Sergio.

                           

                           

                          10:22:30

                          Devesh Kumar Jaiman:


                          As I understood, you are not able to use Adobe Fotolia account, am I correct

                           

                           

                          10:22:31

                          Devesh Kumar Jaiman:


                          ?

                           

                           

                          10:23:36

                          Sergio Barcelo:


                          I want to sell photographies in Adobe Stock, but I can't go on in the next screen

                           

                           

                          10:23:41

                          Sergio Barcelo:


                          Your file was successfully uploaded.

                           

                           

                          10:24:11

                          Devesh Kumar Jaiman:


                          Can you stay online for 2-3 minutes while I check this information for you?

                           

                           

                          10:24:24

                          Sergio Barcelo:


                          And I changed my credentials passwords 5 times but nothing

                           

                           

                          10:24:27

                          Sergio Barcelo:


                          Ok thank you

                           

                           

                          10:24:43

                          Devesh Kumar Jaiman:


                          Thank you so much for providing your contact number.

                           

                           

                          10:25:36

                          Devesh Kumar Jaiman:


                          Thank you for your patience.

                           

                           

                          10:26:21

                          Devesh Kumar Jaiman:


                          Sergio, I suggest you to please log in with Adobe Account and Fotolia account separately.

                           

                           

                          10:26:33

                          Devesh Kumar Jaiman:


                          Please let me know, if you still face issue.

                           

                           

                          10:26:35

                          Devesh Kumar Jaiman:


                          I am here.

                           

                           

                          10:27:32

                          Sergio Barcelo:


                          I go https://es.fotolia.com/ but I can't login because I don't find login area

                           

                           

                          10:27:57

                          Sergio Barcelo:


                          If I click "sell images" it goes to adobe stock

                           

                           

                          10:30:06

                          Devesh Kumar Jaiman:


                          I am working on your issue.

                           

                           

                          10:30:25

                          Devesh Kumar Jaiman:


                           

                          10:30:37

                          Devesh Kumar Jaiman:


                          Please use above link.

                           

                           

                          10:31:03

                          Sergio Barcelo:


                          There is no any place to login in that link

                           

                           

                          10:31:08

                          Devesh Kumar Jaiman:


                          Or, you can use direct link of login.

                           

                           

                          10:31:18

                          Devesh Kumar Jaiman:


                           

                          10:31:48

                          Sergio Barcelo:


                          aha ok

                           

                           

                          10:31:56

                          Sergio Barcelo:


                          I try login

                           

                           

                          10:32:21

                          Sergio Barcelo:


                          fine I am logged

                           

                           

                          10:32:21

                          Devesh Kumar Jaiman:


                          Okay, no problem.

                           

                           

                          10:33:03

                          Devesh Kumar Jaiman:


                          Great.

                           

                           

                          10:33:12

                          Devesh Kumar Jaiman:


                          Is there anything, I can help you with?

                           

                           

                          10:33:55

                          Sergio Barcelo:


                          But in this screen I can't login

                           

                           

                          10:33:59

                          Sergio Barcelo:


                          Your file was successfully uploaded.

                           

                           

                          10:34:40

                          Devesh Kumar Jaiman:


                          No problem.

                           

                           

                          10:34:51

                          Devesh Kumar Jaiman:


                          It might be some technical issue.

                           

                           

                          10:35:01

                          Devesh Kumar Jaiman:


                          You can log in with above link.

                           

                           

                          10:36:19

                          Sergio Barcelo:


                          but in the adove link when I click sell images it send me to the screen I tell you I can't login

                           

                           

                          10:38:22

                          Devesh Kumar Jaiman:


                          Sergio, on that log in page please put your adobe stock id and password not the fotolia id.

                           

                           

                          10:39:27

                          Sergio Barcelo:


                          I am doing it but nothing

                           

                           

                          10:39:33

                          Sergio Barcelo:


                          I am going to restar my password

                           

                           

                          10:39:39

                          Sergio Barcelo:


                          and try again

                           

                           

                          10:40:03

                          Devesh Kumar Jaiman:


                          You are putting sergiobg, but please put your adobe stock id.

                           

                           

                          10:40:40

                          Sergio Barcelo:


                          ahaa

                           

                           

                          10:40:49

                          Sergio Barcelo:


                          where can I find it?

                           

                           

                          10:41:45

                          Devesh Kumar Jaiman:


                          Adobe stock id is the same as your adobe account's id.

                           

                           

                          10:42:35

                          Sergio Barcelo:


                           

                          10:43:21

                          Devesh Kumar Jaiman:


                          Yes, please put this id.

                           

                           

                          10:44:01

                          Sergio Barcelo:


                          Yes I did It but nothing

                           

                           

                          10:44:15

                          Sergio Barcelo:


                          In my adobe account I login with barcelo.sergio@gmail.com and password

                           

                           

                          10:44:21

                          Sergio Barcelo:


                          But here It doesn't work

                           

                           

                          10:44:47

                          Sergio Barcelo:


                          I can tray to restart password

                           

                           

                          10:46:26

                          Sergio Barcelo:


                          Ok, I changed my password an tried again but nothing

                           

                           

                          10:46:33

                          Sergio Barcelo:


                          *and

                           

                           

                          10:46:51

                          Devesh Kumar Jaiman:


                          Would you mind waiting for 2-3 minutes while I research this issue?

                           

                           

                          10:48:24

                          Sergio Barcelo:


                          ok thank you

                           

                           

                          10:48:41

                          Devesh Kumar Jaiman:


                          Thank you for your patience.

                           

                           

                          10:49:18

                          Devesh Kumar Jaiman:


                          As I can understand, you wish to sell images on adobe stock but not able to sign in , am I right?

                           

                           

                          10:49:48

                          Sergio Barcelo:


                          yes

                           

                           

                          10:51:26

                          Devesh Kumar Jaiman:


                          Okay/.

                           

                           

                          10:53:53

                          Devesh Kumar Jaiman:


                          We do have a other dedicated team for this issue.

                           

                           

                          10:54:04

                          Devesh Kumar Jaiman:


                          You can contact them whit help of below link.

                           

                           

                          10:55:40

                          Devesh Kumar Jaiman:


                           

                          10:55:45

                          Sergio Barcelo:


                          I have spoke with 3 people yet, where can I contact that team? Here by chat?

                           

                           

                          10:56:39

                          Devesh Kumar Jaiman:


                          Sergio, I am from billing department of individual subscription.

                           

                           

                          10:57:23

                          Sergio Barcelo:


                          But if I go to that department and I click support It goes here again to this chat

                           

                           

                          10:58:12

                          Sergio Barcelo:


                          In this chat, this mornig the first person send me to tecnical department, later to your department

                           

                           

                          10:58:14

                          Devesh Kumar Jaiman:


                          Yes, you will get information with help of above link.

                           

                           

                          10:58:36

                          Devesh Kumar Jaiman:


                          I apologize for your inconvenience.\

                           

                           

                          10:58:43

                          Sergio Barcelo:


                          I don't understand I come back to the chat but with another person?

                           

                           

                          11:00:13

                          Sergio Barcelo:


                          That's not right

                           

                           

                          Your chat transcript will be sent to barcelo.sergio@gmail.com at the end of your chat.

                           

                           

                          11:01:15

                          Devesh Kumar Jaiman:


                          I totally understand your concern Sergio.

                           

                           

                          11:02:18

                          Sergio Barcelo:


                          And how can I solve It, if I come here to support and nobody help me, and send me to start again in the chat. I don't understand

                           

                           

                          11:02:24

                          Devesh Kumar Jaiman:


                          Please share your request on below e-mail and you will get the revert with in 24 to 48 hours with resolution:

                           

                           

                          11:02:29

                          Devesh Kumar Jaiman:


                          • 10. Re: I can't loging
                            jacquelingphoto2017 Adobe Community Professional

                            Hi sergiob

                            I was informed that since yours is an account issue Adobe is the one to fix the issue. Can you please try Contact Customer Care . Select "Adobe ID and signing in" for assistance.

                             

                            Please let us know if this works.

                            Regards

                            JG

                            1 person found this helpful
                            • 11. Re: I can't loging
                              jacquelingphoto2017 Adobe Community Professional

                              Hi sergiob

                              Did you get your issue resolved?