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[Moderator moved from Adobe Creative Cloud to Acrobat General Troubleshooting .]
Strangely I am unable to Print any PDF docs from the Adobe Acroat Pro DC. I tried using the Chat, and a remote session was initiated but it failed.
Does anbody have any idea on why this is happening?
I am using an updated version of Apple's Mojave ( Mac OS Version 10.14.1 ( 18B73a(.
Please respond.
Deepak
macOS 10.14.1 (18B73a
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what do you see after clicking print from acrobat?
are you able to print from other programs?
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The printer icon gets enabled, but it does not print.
If I open the PDF document using Preview, I am able to Print the PDF document.
I tried using PDF Pen Pro App, and it is able to print.
reset your preferences - https://forums.adobe.com/thread/1595848?start=0&tstart=0
The steps were carried out remotely by Adobe Customer support today, but it did not work.
uninstall acrobat dc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall acrobat dc
I followed all the steps, and the program was uninstalled.
I tried reinstalling from my Adobe account, but the install process gets hanged around 84 percent with a C136 error.
Advise next steps/
I tried following the steps, but while installation it continuously returned C136 error.
Please find some screen shots for your reference.
enable your print spooler service and retry installation.
Hello I tried doing the same enabled the print spooler , but nothing works. It now gets hanged at 42 and 84 % and stops.
I hope there will be a resolution or else I will have to cancel my account and move on!
using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html
Hello
I will try doing that tomorrow.
The issue is not resolved .
Hello I had somebody check on me yesterday remotely and They had the Adobe Acrobat installed finally.
I was expecting a call today by the agent to let him know if the document was printing or not.
The ADODBE Acrobat is installed but I cannot print any docs from Adobe Acrobat.
Please have it resolved.
never-displayed
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