2 Replies Latest reply on Nov 15, 2018 12:56 AM by Adorobat

    Acrobat DC Pro crashes on brand new PC for end user.

    driesb2870

      New HP Elitebook 450 G5
      Drivers updated to latest HP drivers, graphics for the Intel UHD 650 via the intel website.
      Installed Acrobat Pro through the Adobe Cloud desktop app; curently running trial while our license is being aquired.
      => App crashes as soon as u do anything, try to open a file? crash. if the files open and u scroll in it? Crash.

       

      -turning off the security sandbox u read online => not better
      - reinstalled => not better
      - update through Help > check version => Not better.


      To be honest we have other users complaining about their acrobat PRO software crashing easily, but not as extreme as this.

       

       

      I've created dump file through taskmanager, we urgently need support with this as we're not paying another license for hardly working software!
      we've also asked to adjust our accounts to enterprise accounts so we can use the support-function months ago but heard nothing.

       


      Fault in the Event Viewer.

      The program Acrobat.exe version 19.8.20081.46137 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

      Process ID: 4688

      Start Time: 01d47c0147dc6305

      Termination Time: 21

      Application Path: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe

      Report Id: de625701-5c12-48da-9247-4733e3c19d2d

      Faulting package full name:

      Faulting package-relative application ID:

       


      Dumplogs

       

       

      https://wetransfer.com/downloads/fe67f38e0fc6f109898e0d9ac16a2d8020181114120323/854df9840a e6fa76cc638028408126db20181114120323/f4a86a