11 Replies Latest reply on Nov 15, 2018 10:34 PM by markc53014571

    Updated to latest version yesterday

    markc53014571

      I usually move from Lightroom to photoshop using "Ctrl E". After yesterdays update photoshop opens the image but non of the menus are active. All I can do is close the application.  If I open Photoshop directly Then open an image I can use Camera Raw and the image will then open in Photoshop and all menu items work.

        • 2. Re: Updated to latest version yesterday
          elie_di Level 4

          Since "yesterday's update" was only for PSCC - from 20.0 to 20.0.1 - and didn't affect either LR or ACR, this  sounds more like a PS problem.

          • 3. Re: Updated to latest version yesterday
            JimHess Adobe Community Professional & MVP

            I did the Photoshop update yesterday, and Ctrl+E works as expected on my Windows 10 computer.

            • 4. Re: Updated to latest version yesterday
              davidg36166309 Level 4

              Two things, I will comment separately as to separate your reply’s.

              1. When you are in LightRoom, in Develop, and you select edit, do you see edit in PhotoShop?

               

              if not, reinstall PhotoShop

              • 5. Re: Updated to latest version yesterday
                davidg36166309 Level 4

                2. Please, in LightRoom, click on HELP, click on SYSTEM INFORMATION, click on copy, past the info in your reply.

                • 6. Re: Updated to latest version yesterday
                  markc53014571 Level 1

                  Answer to 1. No. But if I right click on the image I can select edit in lightroom.

                  Lightroom Classic version: 8.0 [ 1193777 ]

                  License: Creative Cloud

                  Language setting: en

                  Operating system: Windows 10 - Home Premium Edition

                  Version: 10.0.17134

                  Application architecture: x64

                  System architecture: x64

                  Logical processor count: 8

                  Processor speed: 4.0 GHz

                  Built-in memory: 16256.1 MB

                  Real memory available to Lightroom: 16256.1 MB

                  Real memory used by Lightroom: 806.8 MB (4.9%)

                  Virtual memory used by Lightroom: 915.4 MB

                  GDI objects count: 611

                  USER objects count: 2323

                  Process handles count: 1632

                  Memory cache size: 0.0MB

                  Internal Camera Raw revision: 61

                  Maximum thread count used by Camera Raw: 5

                  Camera Raw SIMD optimization: SSE2,AVX,AVX2

                  Camera Raw virtual memory: 245MB / 8128MB (3%)

                  Camera Raw real memory: 256MB / 16256MB (1%)

                  System DPI setting: 96 DPI

                  Desktop composition enabled: Yes

                  Displays: 1) 1920x1080

                  Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

                   

                   

                  Graphics Processor Info:

                  Check OpenGL support: Failed

                  Vendor: Intel

                  Version: 3.3.0 - Build 20.19.15.4835

                  Renderer: Intel(R) HD Graphics 4600

                  LanguageVersion: 3.30 - Build 20.19.15.4835

                   

                   

                   

                   

                  Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic CC

                  Library Path: C:\Users\Mark\Pictures\Lightroom\Lightroom Catalog-2.lrcat

                  Settings Folder: C:\Users\Mark\AppData\Roaming\Adobe\Lightroom

                   

                   

                  Installed Plugins:

                  1) AdobeStock

                  2) Canon Tether Plugin

                  3) DxO PhotoLab

                  4) DxO PhotoLab Importer

                  5) Facebook

                  6) Flickr

                  7) HDR Efex Pro 2

                  8) Luminar 2018

                  9) Nikon Tether Plugin

                   

                   

                  Config.lua flags: None

                   

                   

                  Adapter #1: Vendor : 8086

                  D

                   

                  I did a screen share with an Adobe technician earlier today. He said that there was a known issue with the latest update and suggested that I install the 2018 copy of photoshop. My post was moved by an Admin from a Creative Cloud forum to this one. Thanks for your help

                  • 7. Re: Updated to latest version yesterday
                    davidg36166309 Level 4

                    Several people have had the issue wher in LR the edit in PS was missing, reinstalling PS fixed, I had this issue.

                     

                    incidentaly, when You open up your Adobe Creative Cloud Desktop, and enter the Apps tab, do you see more than one instance of PS, perhaps 2019 AND 2018, despite thinking their should only be one? Some users have had that issue,I had that, uninstalled the extra, later my edit in PS was noticed by me, don’t know if the two oddities are related.

                    • 8. Re: Updated to latest version yesterday
                      markc53014571 Level 1

                      I have uninstalled PS twice but no change - I will try again tomorrow.

                      The Adobe technician installed version 19.1.7. So I have version 20.0.1 also installed. They are the only versions that appear in the Creative Cloud desktop. I have to click on Installed Aps to see the 2 versions - on 1 version of PS appears in Aps

                      • 10. Re: Updated to latest version yesterday
                        davidg36166309 Level 4

                        Nasty, I was about to state "Well, my copy: as shown below. I am not seeing these issue." But, Yep, IF you launch PS first it behaves. If PS is not running, and you "edit in" PS fails (to display many many menu items)

                         

                         

                        Adobe Photoshop Version: 20.0.1 20181029.r.41 2018/010/29: 1197484  x64

                        Number of Launches: 29

                        Operating System: Windows 10 64-bit

                        Version: 10 or greater 10.0.17134.1

                        System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

                        Physical processor count: 4

                        Logical processor count: 8

                        Processor speed: 4008 MHz

                        Built-in memory: 16317 MB

                        Free memory: 10449 MB

                        Memory available to Photoshop: 14927 MB

                        Memory used by Photoshop: 70 %

                        Alias Layers: Disabled.

                        Modifier Palette: Enabled.

                        Highbeam: Enabled.

                        Image tile size: 1024K

                        Image cache levels: 4

                        Font Preview: Medium

                        TextComposer: Latin

                        Display: 1

                        • 11. Re: Updated to latest version yesterday
                          markc53014571 Level 1

                          Thank you for your help. The thread describes my problem but in a much more accurate way than I did. After spending a day on this I reverted to the previous version. Spent the evening viewing ON 1 tutorials.