2 Replies Latest reply on Nov 16, 2018 7:39 AM by stephaniem46788044

    Help!  Can't access purchased Acrobat DC

    stephaniem46788044 Level 1

      I have a paid (non-subscription) version of Acrobat DC that I purchased with my Dell computer in July 2017.  It came already installed so I have no serial number to try to re-register it.  In November 2017, I purchased a year of Creative Cloud.  I cancelled the membership before renewal and have uninstalled all of the apps including Creative Cloud but left my Acrobat DC since I don't have any way to re-install it from my original purchase.  Now I can't even open a pdf without having to sign in to my Adobe account and it is requiring me to enter a serial number or start a trial.  Any suggestions?