7 Replies Latest reply on Nov 16, 2018 7:45 PM by davidg36166309

    Canon EOS R Raw File Support - Updated Lightroom but still no support

    appletm0 Level 1

      Hello,

       

      I have recently purchased the new Canon EOS R and have completely updated all Adobe products through creative cloud, including Lightroom Classic CC; version is now updated to Lightroom Classic version: 7.5 [ 1186149 ].

       

      When I go to import the files from my SD card, the CR3 filenames show, but I am unable to see the actual photos.  When I click on one of the photos, I receive a message, "could not read preview".

       

      Am I doing something wrong?  Please advise.  thanks.

       

      Regards.

      Mark.