Please accomplish the Following:
1. In LR, click on Help, click on System Information, Click on copy, paste the info in your reply.
2. In your desktop, bring up the Adobe Creative Cloud Desktop App. Click on the three dots near upper right, select preferences. version should show up. Take a screenshot of that and paste into your reply.
How do I install the new 64bit version from Adobe? Do I have to delete the 32 bit version first? Why did I get that version from Adobe when I have a 64bit PC?
What is the exact version NUMBER of your operating system. We need the version NUMBER and not words like "latest" or "up-to-date". Is your operating system 32 bits or 64 bits?