15 Replies Latest reply on Nov 17, 2018 4:33 PM by davidg36166309

    Error: "Could not copy a file to the destination folder because it is not writable." [was: Lightroom Classic not recognize Nikon D500 Raw]

    amym41357259 Level 1

      Help!  I am unable to import Nikon RAW files to LR classic CC Desktop.  Yes, I have the latest version installed on my computers as well as the latest version of Mac OS.  Nikon D500 is also up-to-date.  Nikon D500 has been out for a while so I am at a loss as to why LR is unable to read/import RAW files.  The only version I can get to read the files is a 2015 version.  Thoughts?

        • 1. Re: Lightroom Classic not recognize Nikon D500 Raw
          JimHess Adobe Community Professional & MVP

          Can you verify the exact version of Lightroom installed on your computer?

          • 2. Re: Lightroom Classic not recognize Nikon D500 Raw
            amym41357259 Level 1

            Release 8.0 and Camera Raw 11.0

            • 3. Re: Lightroom Classic not recognize Nikon D500 Raw
              davidg36166309 Level 4

              Please in LR click on HELP, click on System In formation, click on copy, paste the results in your reply.

              • 4. Re: Lightroom Classic not recognize Nikon D500 Raw
                amym41357259 Level 1

                Lightroom Classic version: 8.0 [ 1193777 ]

                License: Creative Cloud

                Language setting: en-US

                Operating system: Mac OS 10

                Version: 10.14.0 [18A391]

                Application architecture: x64

                Logical processor count: 4

                Processor speed: 3.1 GHz

                Built-in memory: 16,384.0 MB

                Real memory available to Lightroom: 16,384.0 MB

                Real memory used by Lightroom: 373.4 MB (2.2%)

                Virtual memory used by Lightroom: 1,359.0 MB

                Memory cache size: 0.0MB

                Internal Camera Raw revision: 61

                Maximum thread count used by Camera Raw: 3

                Camera Raw SIMD optimization: SSE2,AVX,AVX2

                Camera Raw virtual memory: 0MB / 8191MB (0%)

                Camera Raw real memory: 0MB / 16384MB (0%)

                Displays: 1) 2560x1600

                 

                 

                Graphics Processor Info:

                Metal: Intel(R) Iris(TM) Graphics 6100

                 

                 

                 

                 

                 

                 

                Application folder: /Applications/Adobe Lightroom Classic CC

                Library Path: /Users/Pictures/Lightroom/Lightroom Catalog-2.lrcat

                Settings Folder: /Users//Library/Application Support/Adobe/Lightroom

                 

                 

                Installed Plugins:

                1) AdobeStock

                2) Aperture/iPhoto Importer Plug-in

                3) Canon Tether Plugin

                4) Facebook

                5) Flickr

                6) HDR Efex Pro 2

                7) Nikon Tether Plugin

                 

                 

                Config.lua flags: None

                 

                 

                AudioDeviceIOBlockSize: 512

                AudioDeviceName: Built-in Output

                AudioDeviceNumberOfChannels: 2

                AudioDeviceSampleRate: 44100

                Build: Uninitialized

                CoreImage: true

                GL_ACCUM_ALPHA_BITS: 0

                GL_ACCUM_BLUE_BITS: 0

                GL_ACCUM_GREEN_BITS: 0

                GL_ACCUM_RED_BITS: 0

                GL_ALPHA_BITS: 8

                GL_BLUE_BITS: 8

                GL_DEPTH_BITS: 24

                GL_GREEN_BITS: 8

                GL_MAX_3D_TEXTURE_SIZE: 2048

                GL_MAX_TEXTURE_SIZE: 16384

                GL_MAX_TEXTURE_UNITS: 8

                GL_MAX_VIEWPORT_DIMS: 16384,16384

                GL_RED_BITS: 8

                GL_RENDERER: Intel(R) Iris(TM) Graphics 6100

                GL_SHADING_LANGUAGE_VERSION: 1.20

                GL_STENCIL_BITS: 8

                GL_VENDOR: Intel Inc.

                GL_VERSION: 2.1 INTEL-12.0.34

                OGLEnabled: true

                GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_separate_stencil GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_light_max_exponent GL_NV_texgen_reflection GL_NV_texture_barrier GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod

                • 5. Re: Lightroom Classic not recognize Nikon D500 Raw
                  JimHess Adobe Community Professional & MVP

                  Any chance you use the Nikon Transfer program to download the images from the camera? Some versions of that utility are known to corrupt raw images such that they cannot be read by Lightroom or Camera Raw.

                  • 6. Re: Lightroom Classic not recognize Nikon D500 Raw
                    amym41357259 Level 1

                    No.  I took SD card out of camera and downloaded straight from SD port in MacBook Pro to external hard drive.  Attempted to import from external hard drive.  I am able to import to 2015 version, but .........

                    • 7. Re: Lightroom Classic not recognize Nikon D500 Raw
                      davidg36166309 Level 4

                      bit of a puzzle.

                       

                      So you start LR

                      You click on Import

                      You place the memory card that was in the camera into a card reader (or perhaps already in)

                      You navigate on the left to the card, external hard drive, and to the correct folder

                      No icons pop up in the central window??

                       

                      Can you post a screenshot.

                      • 8. Re: Lightroom Classic not recognize Nikon D500 Raw
                        JimHess Adobe Community Professional & MVP

                        Only thing I can suggest is that you share one of those NEF files via dropbox or similar and let others attempt to import and see what happens. I have no others suggestions.

                        • 9. Re: Lightroom Classic not recognize Nikon D500 Raw
                          amym41357259 Level 1

                          I get the window with the message "Could not copy a file to the destination folder because it is not writable."

                          • 10. Re: Lightroom Classic not recognize Nikon D500 Raw
                            JimHess Adobe Community Professional & MVP

                            Okay, that's different. You need to check the destination folder or drive for permissions to ensure that there are both read and write permissions on that destination. This has nothing to do with Lightroom or compatibility with the NEF files. This is an issue with your operating system.

                            • 11. Re: Lightroom Classic not recognize Nikon D500 Raw
                              amym41357259 Level 1

                              I think I am missing something because LR 2015 reads the files from the same external hard drive.  Same OS.

                              • 13. Re: Lightroom Classic not recognize Nikon D500 Raw
                                Just Shoot Me Adobe Community Professional

                                amym41357259  wrote

                                 

                                I get the window with the message "Could not copy a file to the destination folder because it is not writable."

                                "IF" you have already COPIED the images from card to external hard drive then in the Import dialog you should be selecting "Add" at the top instead of Copy.

                                 

                                The Error message you received is because you have selected Copy and the Drive/Folder you have selected in the Destination section of the right hand column does not have the proper permissions for LR to Write to that Drive/Folder.

                                 

                                Once you select Add the destination doesn't matter as there is NO destination involved. You are then ADDING images to the LR Catalog file, a Database system, from where they are already located, IE on your External Drive.

                                • 14. Re: Lightroom Classic not recognize Nikon D500 Raw
                                  amym41357259 Level 1

                                  That did the trick!  Thanks!

                                   

                                  Just need to change "copy" to "Add." 

                                   

                                  Thank you and thanks to all you responded to my call for help.  Much appreciated!

                                  • 15. Re: Lightroom Classic not recognize Nikon D500 Raw
                                    davidg36166309 Level 4

                                    I think the OP is referring to drop box

                                     

                                    never mind