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After Effects won't launch [permission problem]

New Here ,
Nov 17, 2018 Nov 17, 2018

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Latest After Effects CC 16.0 won't open on Mid 2010 12 core Mac Pro updated to Mojave.  Message is:

Error while accessing the preference files inside "/Users/admin/Library/Preferences/Adobe/After Effects/16.0".

4 hour phone call with Adobe person at Bomgar Support failed to solve the problem.  Can you help?

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correct answers 1 Correct answer

Community Expert , Nov 17, 2018 Nov 17, 2018

Over on the Windows side, that kind of error is usually solved be making sure you are using an Administrator account

I have one note saved for a Mac Install or run Adobe applications in new user account | Mac OS X

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Community Expert ,
Nov 17, 2018 Nov 17, 2018

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Over on the Windows side, that kind of error is usually solved be making sure you are using an Administrator account

I have one note saved for a Mac Install or run Adobe applications in new user account | Mac OS X

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