Incorrect Billing Info

[matthewp13477419]

Hi

Trying to purchase a plan and keep receiving the incorrect billing reply. I have checked all details and they are correct.

Thanks

[John T Smith · Accepted solution]

please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

[matthewp13477419]

Havr already tried to speak to online chat but waiting over an hour for someone to not text back is frustrating, therefore cannot speak to anyone

I am not in a position to call and looking on the net this is a common problem that people are suffering quite oftem

[Abambo]

Either you call Adobe or you chat with Adobe. There are no other options.

Contact Customer Care

[NicolasReuter]

I had the same problem. Just figured out my credit limit was lower than the Creative Cloud price lol