2 Replies Latest reply on Nov 27, 2018 11:48 AM by Momento Creative

    PDFs displaying distorted on portrait monitor

    Momento Creative Level 1

      I use a secondary monitor in a portrait format. When viewing PDFs on this monitor the documents become heavily distorted. Acrobat is the only software displaying these results - No other software adobe or otherwise,has this bug. What's going here?

       

      System: Mac OS 10.14.1 - But present in previous systems

      Hardware: iMac (Retina 4k, 27-inch, Late 2014)

      2nd Monitor: HP Elite display E222

       

      Screen Shot 2018-11-19 at 10.13.21 AM.png

        • 1. Re: PDFs displaying distorted on portrait monitor
          Adorobat Adobe Employee

          Hi Momento Creative,

           

          Sorry for the delay in response.      

           

          As per the issue description mentioned above, pdfs become heavily distorted when viewing PDFs on secondary monitor, is that correct?

           

          Could you check if an update is available for Acrobat using "Check for updates" option under "Help" menu,  You may also download updates from here: Adobe software and product updates

          Reboot the machine after installing update and try again.

           

          Also, try creating a new user account on the machine by clicking Apple menu > System Preferences, then click Users & Groups  ( Mac) Login into that account and check if this behavior continues.

          Also, check if an update is available for the Graphics card, You can check the same by going into the device manager or on the manufacturer's website.

           

          Let us know if you need any help.

          Shivam

          1 person found this helpful
          • 2. Re: PDFs displaying distorted on portrait monitor
            Momento Creative Level 1

            Hi there - Everything is up to date.

            To reiterate - this is on a secondary portrait oriented monitor, and it only effects Acrobat.

             

            It appears as though acrobat is misreading the screen width. Possibly applying the landscape aspect ratio over top the portrait aspect - Hence the truncated documents. Looks like a bug.