I just paid for Creative Cloud in order to be allowed to edit videos with iphone videos. Despite this, a few of my videos are still coming up with error messages saying there is not audio or video in the file. I know this is not the case because when I open them on my computer they play just as fine as all of the others. I need these videos to work in order to get this project done.
Any ideas how I can make it work?
Sorry to hear about your issue. I understand that whenever you try to import any video shot from iPhone, it gives you an error.
Please share the following information to troubleshoot the issue better:
Additionally, please try importing the media file via media browser. Import with the Media Browser |
Hope we can assist!