"Adobe Creative Cloud Needed to Resolve Issue" followed by system-wide freeze

[ryanb1728474]

Hello!

Been having some pretty strange issues with premiere/after effects/dynamic link. Started about a month ago right before the new 2019 update, and the issue carried over once I updated.

Sometimes I will be working and premiere will lock up. Not totally unusual so I'll wait a second, and flip to chrome and check my email. But when I flip to Chrome, it's also frozen. Then I'm greeted with the message "Adobe Creative Cloud is Needed to Resolve this issue". I try and click repair but now that window has frozen too.

Try to force quit everything but the frozen programs won't budge or leave my screen. I end up having to do a hard reset, usually losing work in the process. This problem is most persistent when I am exporting anything with Media Encoder that contains a Dynamically linked comp.

I've tried the following solutions:

-Clear cache on all adobe products

-Force repair by going into the "uninstall CC" dmg and repairing that way. (No issues with repairing, but the issues still persists)

-Uninstalling all adobe products and CC desktop app. Used the Creative Cloud cleaning tool to clean everything off, and re-installing. (This solution worked for a couple of days, but soon I was greeted by that error message and the freezing.)

I'm working on a Late 2013 Mac Pro (Trashcan) running 10.14.1 Mojave. Image of specs attached

[ededinson]

Exactly same here with iMac (Retina 5K, 27-inch, Late 2015).

[Averdahl]

I see the same here on Windows 10 as well and have not yet found any solution.

I did a clean install of Windows 10 yesterday and installed version 4.7.0.400 of the CC app and it seems to work now but a realize that it not has been installed so long yet.

[ededinson]

Hey Adobe - I am unable to work or render anymore! Constant system-wide freeze!

[ryanb1728474]

Same.

[ededinson]

Used Timemachine to go back to High Sierra. Installed CC19. Same Problem.
Was able to render my project after deleting all Dynamic Links to After Effects.

[ryanb1728474]

Is it possible this could be a hardware failure issue?

If it was more widespread they'd be solving the problem/replying. But since it seems it's only us at this moment maybe there's something else that's causing it.

How long have you had your mac/how often do you use it?

[ededinson]

Don't think its hardware since we all have different systems. In this thread there are already:

Win10, MacPro, iMac and Macbook Pro...

I have the same issue on iMac late 2015 and Macbook Pro late 2013. Use both professional every day.

It is really strange that there seems to be only us 3 having the problem. Ok I think the majority does not update right away, and some don't use Dynamic Link. But still, how comes its just 3 people ending up in this big mess.

I went back to CC18, rebuilt my actual project - all fine for now.

[ryanb1728474]

It'd be great if we could have someone from Adobe weigh in on this.