Frequent Operation Stop

[HarukaJapan]

I am Haruka -- using Adobe Acrobat Reader DC (Japanese Version - 2019.008.20081) in Japan.

Regarding the problem on the title, I often encounter working-stop of the software.

Are there any solutions yet? I use a Windows PC, and so should I tell and ask to Microsoft?

Details are below:

"Adobe Acrobat Reader DC has stopped working"

Problem Signature:

Problem Event Name:          APPCRASH

Application Name:               AeroRd32.exe

Application Version:               19.8.20081.46137

Application Timestamp:           5be1da18

Fault Module Name:            AcroRd32.dll

Fault Module Version:         19.8.20081.46137

Fault Module Timestamp:    5be1da0b

Exception code:                   c0000005

Exception offset:                  000309ba

OS Version:                         6.1.7601.2.1.0.256.48

Locale ID:                            1033

AdditionalInfo 1:                   0a9e

AdditionalInfo 2:                   0a9e372d3b4ad19135b953a7888e789

AdditionalInfo 3:                   0a9e

AdditionalInfo 4:                   0a9e372d3b4ad19135b953a7888e789

[AkanchhaS]

Hey Haruka,

We are sorry for the delay in response.

Adobe Acrobat official update (19.010.20064) containing the fix for the crash issue is now available. This update will be automatically pushed to all existing installations of Acrobat. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

Or you may refer to- DC Release Notes — Release Notes for Acrobat DC Products

Regards,

Akanchha