Scala Pro font issue Windows 10

[systeemb15343444]

Hi,

I have difficulties with using the italic version of the installed Sanuk font on my Windows 10 (64bit) system in Adobe XD.

In the fonts panel I can choose italic but after I have done that the design doesn't change to the italic font.

This problem only occurs on my Windows 10 pc and only in Adobe XD.

Both Photoshop and InDesign work just fine and show the italic font when selected.

On MacOS the italic font also works fine in Adobe XD.

This is the source where the font was bought:
https://www.fontshop.com/families/ff-sanuk

The issue is not only with "regular italic" font, but also the other italic variants (thin, bold).

I hope you can help me out.

Best regards,

JK

{Renamed By MOD}

[fahad_dexter]

Hey buddy!
If Adobe InDesign & Photoshop are running the font properly then I guess this ain't the issue with your Windows 10. If Italic/thin/bold variants of other fonts are working properly in XD then you should probably try uninstalling the font and reinstalling it again.

[systeemb15343444]

Hi Fahad,

I have reïnstalled the font but unfortenately this did not seem to solve the problem.

But thanks for your suggestion

[elainecc]

Can you confirm that the font works in WordPad?

[systeemb15343444]

I just checked the italic style in WordPad and no problems there, just works correct.

[systeemb15343444]

Hi Elaine, i have checked WordPad as you asked but no issues there. Do you have any other suggestions perhaps?

[elainecc]

Sorry for the delay! Let me get a team member to look at it.

[elainecc]

Oh, another question – how did you install the font? Do you have a font manager?

[systeemb15343444]

I opened the font in Windows and double-clicked the Install option. I repeated this process for all different font variants (regular, bold, italic, etc.).

I also discovered another issue: when I compare the Adobe XD design file between MacOS and Windows, the text seems to jump a couple of pixels vertically. I haven't tested this issue with other fonts than the Sanuk font, I hope to test this later this week. Anybody else experienced this issue before?

[tinatacoTT]

I have the opposite problem with a different font - Scala Pro. The roman displays in italic in XD only on PC, in XD on a mac it display without any problems. Also, displays correctly on PC in InDesign and Photoshop. 

Was this issue ever resolved?

[HARSHIKA_VERMA]

Hi @tinatacoTT,

Thank you for reaching out, and sorry for the trouble. We will try our best to investigate the issue. Would you mind confirming from where you've downloaded the font, as it doesn't seem to be available on the font's website?

Is it possible for you to share the zipped font file with me so that I can check on my end? Please also share the XD version and your operating system's details.

We will try our best to help.

Thanks,

Harshika

[tinatacoTT]

Activated fonts from Adobe Cloud through InDesign. 

FF Scala | Adobe Fonts

 

[tinatacoTT]

Adobe XD version 54.0.12.5 Creative Cloud Sync 6.1.0.10

Dell laptop Latitude 9520, 11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz 1.80 GHz, 32GB RAM, 64-bit operating system, x64-based processor

[HARSHIKA_VERMA]

Thank you for sharing the requested info. Could you please update XD to the current version (XD 56) and let us know if that resolves the issue?

We will make every effort to assist you.

Thanks,

Harshika

[tinatacoTT]

I am not able to update to the current version due to security issues. 

[tinatacoTT]

It takes us 2-3 years to get an updated approved. If you could see if you have the same problem with the version you currently have, I'd apprciate it.

[HARSHIKA_VERMA]

Thanks for checking. I have logged a bug for the issue so that our team can look into the issue and investigate further.

I'll share the updates with you as soon as I hear back from the team.

Thanks,

Harshika

[tinatacoTT]

Any luck with finding a solution?