1 2 3 Previous Next 202 Replies Latest reply on Feb 25, 2019 1:23 PM by Peru Bob Branched to a new discussion.

    Premiere blew my macbook pro speakers

    andripeetso Level 1

      I have a new 2 month old 15" MBP. I Was working on a project, macbook volume was about on half, when suddenly an audio bug occurred with really loud screatching noise and not letting me pause it. After it stopped, the speakers were really quiet, and after the next restart they're clearly blown. Initially I blamed the hardware, though the same thing happened a day later with my Sony 1000X-M3 headphones, luckily the headphones are ok, but that did give me a heart attack.

       

      The situation is not ok, I am not happy. Adobe customer care chat is ridiculous.

       

      MacBook Pro (15-inch, 2018)

      Processor: 2,6 GHz Intel Core i7

      Memory: 16 GB 2400 MHz DDR4

      Graphics: Radeon Pro 560X 4096 MB; Intel UHD Graphics 630 1536 MB

        • 1. Re: Premiere blew my macbook pro speakers
          bucksommerkamp Adobe Community Professional

          If the Macbook Pro is only a couple months old, Apple should repair the speakers for you at no charge (although you'd have to check with them). I just purchased a 15" Macbook Pro myself (this weekend), so if you can think of anything specific that led to the audio screeching, I'd like to know what it is! Same footage/same point in the timeline? Or just a random thing?

           

          Although we're not officially Adobe here, there are some Adobe people who visit on occasion. If you can narrow this down to "when ___ happens, the screech sound appears," it should definitely be reportable as a Premiere bug.

           

          Without more details, it will be hard to pinpoint.

          1 person found this helpful
          • 2. Re: Premiere blew my macbook pro speakers
            knazar90 Level 1

            I just blew my speakers (Macbook Pro 15" 2018) on Adobe Premiere. They are permanently Damaged. I was using the Adobe Premiere 2019 Audio suite for background sound and while tweaking the settings it made a loud distorted noise that hurt even my ears. after that my speakers are unusable.

            • 3. Re: Premiere blew my macbook pro speakers
              andripeetso Level 1

              Hi, can not re-produce, happened at random.

              1 person found this helpful
              • 4. Re: Premiere blew my macbook pro speakers
                andripeetso Level 1

                Exactly the same problem.

                2 people found this helpful
                • 5. Re: Premiere blew my macbook pro speakers
                  stevens19333637 Level 1

                  That happened to me as well.  Both times I put a song in the timeline and went to adjust the volume and it made a horrible loud noise and blew my speakers. I couldn’t mute it or anything.

                  1 person found this helpful
                  • 6. Re: Premiere blew my macbook pro speakers
                    Bryce Randle Level 1

                    I've also had the same problem. I was editing files, a very simple video, doing a sound effects pass and it blew out my speakers and now nothing sounds good. Boooooooo!

                    • 7. Re: Premiere blew my macbook pro speakers
                      stevens12150610 Level 1

                      Adobe had me check the audio hardware settings.  Under the default input they changed it from Mac microphone to no input.  They said that was why I blew my speakers.

                      1 person found this helpful
                      • 8. Re: Premiere blew my macbook pro speakers
                        Bryce Randle Level 1

                        I also did that and thought I would be good, but it did it again within 1 minute again. Scared the crap out of me.

                        • 9. Re: Premiere blew my macbook pro speakers
                          andripeetso Level 1

                          Doesn't make much sense to me and doesn't change the fact that the speakers are damaged. Who's fault is this tho anyway? Apple or Adobe?

                          • 10. Re: Premiere blew my macbook pro speakers
                            vanessah57672713 Level 1

                            Same here. I just bought a 15" 2018 Macbook Pro last week and it has happened twice in Premiere Pro. I am not easily startled but this scared the s#!+ out of me. The first time it made a loud snappy pop sound and the audio stopped working. The second time it made a terrible distorted sound at full volume, even though my volume was very low, every time I tried to playback a clip with audio. I immediately quit Premiere and went to youtube via chrome and the audio played as normal. So freaking weird. This has only happened when using the built-in speakers. Has anybody had this issue with headphones on?

                            • 11. Re: Premiere blew my macbook pro speakers
                              namechange1228183 Level 1

                              Yup, I've heard about this too, with the 2018 models. Apparently it happened because an effect was applied to the audio clip while it was still playing. Perhaps Adobe should disable playback when the user does this, just in case.

                               

                              I'm suspecting it's something to do with Apple's audio card/drivers, because there's been other issues with a few 2018 MacBook Pros that I've seen too. I've had it happen through my headphones (which is likely a health issue) but luckily it only blows out speakers if the headphones aren't plugged in. Watch out for blowing out your expensive reference monitors though.

                               

                              My only other hunch is that Premiere Pro is the problem. It hasn't been able to automatically change the Audio Hardware settings when headphones are plugged in and out, because Apple's audio driver system has changed (I believe). If there's a weakness between Premiere and Mac OS then the blame falls onto Adobe here.

                              • 12. Re: Premiere blew my macbook pro speakers
                                ekasbury Level 1

                                Same thing happened to me. Brand new 15" MBP (2018). Editing a clip in Premiere. Had been using bluetooth earphones, but then shut them off. Came back to Premiere after a bit, hit spacebar, and got the awful noise. Hit space bar immediately to stop. Music track had "music" attribute applied to it. Was not doing any input. Speaker volume, when tested with Spotify/iTunes was very quiet. Reset nvram, speakers back to normal volume, but rattle coming from right side. Extremely upset. Currently on assignment in India, so hope I'm not up a creek. Not sure who's responsible, but this one is pretty unacceptable. Really bummed.

                                • 13. Re: Premiere blew my macbook pro speakers
                                  andripeetso Level 1

                                  Reply from Adobe Sr.Tech Support Consultant:

                                   

                                  I read the forum post that you provided us, as of now we don't have any problem/known/trending issue with Macbook Pro speakers.

                                  But, I would like to explain you the problem.

                                   

                                  Premiere Pro is a self-destructive software when it comes to crashes.

                                  The software like any other software is also dependent upon the OS/Hardware requirements.

                                   

                                  If anything in the OS/Hardware is faulty then a potential problem would come across.

                                   

                                  Let me share an example related to such a case:

                                   

                                  Hence, when you encounter a crash then the application would shut down.

                                  The application is GPU (Graphic Card) dependent, so if there is anything wrong in the Software/Hardware of the GPU hence the crash would be a bit extreme that would be resulting "(A black screen shutdown/restart).The problem here is not with Premiere Pro but the Graphic Card. Premiere Pro basically was the source/reporter through which the user would get to know there is an issue with the Graphic Card.

                                   

                                  I believe something like this has happened from the application where there is a faulty module in the OS/Hardware specifications of the Macbook Pro resulting into the problem you have.

                                   

                                  Upon that, have you contacted Apple yet regarding this problem, or have they run a full diagnostics of the problem to conclude the result out?

                                  Upon detection itself, they should determine that the problem would be in the Hardware/OS issue and that problem came in witness when an Application dependent upon the module came in action.

                                   

                                  I would also encourage you to read this article: https://www.macrumors.com/2018/08/08/2018-macbook-pro-crackling-speakers-reports/

                                   

                                   

                                  This is one of the articles I have found online where users who are using applications such a browser, Media Player where the problem had surfaced in.

                                  The problem basically is not with the "web browser or the media player" its basically the reporter of the problem that some issue has occured post the interaction.

                                   

                                  I would conclude this mail but apologizing the inconvenience you must have had during this problem, but the problem has surfaced via the hardware according to us.

                                  I also have reported this problem to the engineering team who also share somewhat a similar opinion on what potentially is the problem here.

                                  1 person found this helpful
                                  • 14. Re: Premiere blew my macbook pro speakers
                                    ekasbury Level 1

                                    I have spoken with an authorized Apple service technician here in New Delhi

                                    and we are scheduled to run diagnostics on Monday. My only concern is

                                    getting the hardware fixed and ensuring that it doesn't happen again,

                                    regardless of whether it is Apple or Adobe at fault. Assuming there's no

                                    issue in getting it fixed, so long as the root cause is addressed and

                                    doesn't happen again, all good. Understood your response, though there is

                                    absolutely no way at two-month-old $3000 computer along with state of the

                                    art creative software should have a problem of this magnitude and

                                    inconvenience for the customer. So, currently still pretty upset, but

                                    hoping that things get resolved with as little inconvenience as possible.

                                     

                                    As for the crackling speaker, I read up on that yesterday and am confident

                                    that that issue is separate from this. In my case, I definitely have a

                                    blown speaker as a result of a glitch that occurred when using Premiere

                                    that caused my system to make an indescribably loud "feedback" type sound.

                                     

                                    Thank you for your response. I'll keep in contact through the repair

                                    process should further details from Adobe be required.

                                     

                                    Best regards,

                                    Elliott Asbury

                                     

                                    On Fri, Dec 14, 2018 at 9:03 PM andripeetso <forums_noreply@adobe.com>

                                    2 people found this helpful
                                    • 15. Re: Premiere blew my macbook pro speakers
                                      andripeetso Level 1

                                      Thank you for your reply.

                                       

                                      I agree with you and I agree that these issues are separate, as I experienced the same issue as you my speakers were definitely blown as well. I will get my laptop back from apple on monday - hopefully fixed. However, I do not know what steps to take to prevent this from happening again.

                                      • 16. Re: Premiere blew my macbook pro speakers
                                        ekasbury Level 1

                                        Good luck!! And let me know your result. Much appreciated!

                                         

                                        Sent from my iPhone

                                        • 17. Re: Premiere blew my macbook pro speakers
                                          brianbotticelli Level 1

                                          This just happened to me. Same exact thin. Scheduled a call with Apple for tomorrow. Ridiculous.

                                          • 18. Re: Premiere blew my macbook pro speakers
                                            tv8v93911515 Level 1

                                            Happened to me a couple weeks ago.  Definitely an Apple hardware issue, though they are still dodging the issue.  No way hardware should allow software to damage it.

                                            • 19. Re: Premiere blew my macbook pro speakers
                                              americanwolf315 Level 1

                                              Same exact thing happened to me.  Brand new 2018 15” MBP using Premiere Rush.  I clicked “reduce background noise” before hitting play on a clip and it let loose the loudest noise that physically blew my speakers.

                                               

                                              Been an Apple and Adobe user for 15 years and have never seen anything like it.

                                              • 20. Re: Premiere blew my macbook pro speakers
                                                hyeleek97019272 Level 1

                                                Same thing happened to me yesterday. Really scared. I was working on Premiere Pro editing with my mac pro 2018(pro vega20) (3Pro!!!!!) and I worked with really small volume cause it was in the middle of dawn. Whatever,when I hit space,A VERY LOUD freaky sound was made from the top- right side of macbook(so I made a guess that it was from the charger or touch bar but it might be not).It sound like 50 times bigger of tape rewinding, or electiricity. I was really frightened.

                                                 

                                                Now,after a day of accident my speaker seems okay yet,but worried if something damaged in my laptop. I hasn't been a month buying it and I wanted to keep my macbook safe and clean.. Oh my god!

                                                1 person found this helpful
                                                • 21. Re: Premiere blew my macbook pro speakers
                                                  project17 Level 1

                                                  I had the same thing happen to me. 

                                                   

                                                  MacBook Pro, 2018, Radeon Pro Vega 20 4080 MB, RIDICULOUSLY expensive...

                                                   

                                                  I simply clicked on the "Enhance Speech" check box while the clip was playing and the loudest sound possible blasted out of the speakers.  Now the right speaker is damaged.  Great. 

                                                   

                                                  Unacceptable for a pro machine this expensive and a piece of pro software that I pay monthly for.

                                                  • 22. Re: Premiere blew my macbook pro speakers
                                                    dstep1997 Level 1

                                                    I have the exact same spec MacBook as the OP. I was editing a simple video and went to clean up the audio in the audio tab and like everyone else the playback was at max and completely blew out the speakers. I could even smell an electrical burning smell. I took it to apple the next day and they sent it out to be repaired under warranty (awesome on their part.)

                                                     

                                                    I got the laptop back a few days ago, and everything was fixed. Still weary this could happen again, I kept the volume on my laptop low and didn't mess with the audio tab. The only modification I made was a 3db volume adjustment. About 20 minutes ago it happened again and although I stopped it immediately, the right speaker is now blown out.

                                                     

                                                    This is ridiculous, I don't know who's fault this is, but it needs to be fixed. I edit on this laptop for school, work, and personal use. Between the three there is no room for downtime. Someone is dropping the ball here.

                                                    • 23. Re: Premiere blew my macbook pro speakers
                                                      stevens12150610 Level 1

                                                      So Ive commented a while back where this has happened twice to me already. Now, I always use external speaking and I always turn them OFF before I change any kind of audio, which sucks.  I have paid good money for both the macbook and the entire suite, there should be no reason why this is still a problem. That's my rant. I talked to adobe and all they could think of was that it is  my audio hardware setting that messed it up. They had me change my default input to no input and assured me that the problem was solved I don't know if it has fixed the problem or not cause I always use external speaking when editing videos now.  If anyones speakers have blown and their default input was on "no input" please share on the form I would love to know if this really did fix the problem.  Screen Shot 2019-01-11 at 4.35.00 PM.png

                                                      • 24. Re: Premiere blew my macbook pro speakers
                                                        tvate Level 1

                                                        Where is the consumer protection on this issue?  At what point does it become a legal issue?  Apple and Adobe blaming each other, or playing dumb.  $7,000 computer for me.  Nothing more than the option to repair it, with no solution for the root cause, and no protection after warranty expires.  It has happened more than once to some here.  Everyone here has a 2018 MacBook Pro with the new speakers... sure seems like Apple is to blame.

                                                        • 25. Re: Premiere blew my macbook pro speakers
                                                          franktscmedia Level 1

                                                          I just had the same problem as everyone else in this forum. Brand new 2018 MBP 15-inch with touch bar. Premiere Pro CC 13.0.2. Default Input: MacBook Pro Microphone / Default Output: MacBook Pro Speakers. More Premiere and Apple specs are attached.

                                                           

                                                          Had recently launched Premiere and opened a project. Deleted several folders containing unneeded sequences and footage. Opened a sequence (all footage and audio properly linked), and hit spacebar. Got distortion sound loud enough to make me jump even though my system volume was set to half. Stopped playback and the sound stopped. Restarted the sequence and it happened again. The 1 audio clip was set to -8.0 dB and had a Parametric Equalizer clip effect. No adjustments to the main audio track.

                                                           

                                                          Quit Premiere, reopened and played the same sequence. Sound was normal and no more issues. My right speaker is blown for sure. I want to repair it, but after reading this forum, I'm afraid it will happen again.

                                                           

                                                          Is this issue being resolved for everyone after changing Default Input to "No Input"?

                                                           

                                                          Screen-Shot-2019-01-20-at-4.02.16-PM.jpg

                                                          Screen-Shot-2019-01-20-at-4.03.04-PM.jpg

                                                          Screen-Shot-2019-01-20-at-4.03.41-PM.jpg

                                                          • 26. Re: Premiere blew my macbook pro speakers
                                                            tvate Level 1

                                                            Right after I added a Parametric Equalizer effect is when it happened to me.  Clip played fine, then added effect, hit space bar, loud noise, speakers blown.  Hardware shouldn't allow that to happen, unless Apple wants to keep fixing broken computers.  Whatever the case, Adobe and Apple should get together and figure it out.

                                                            • 27. Re: Premiere blew my macbook pro speakers
                                                              Matt_Stegner Adobe Employee

                                                              Are you guys working on clips with Adaptive Audio?  And Adaptive audio track or Multichannel Mater outputs?  Can someone post a copy of your sequence (and comment where the affected clip it) so I can investigate?

                                                              1 person found this helpful
                                                              • 28. Re: Premiere blew my macbook pro speakers
                                                                tvate Level 1

                                                                I was not working with Adaptive Audio.  I assume you mean an adaptive audio filter of some sort?  I'm not sure what Multichannel Mater is, so I doubt I was using it.  It was just adding a Parametric Equalizer effect that blew my speakers.  Thank you Adobe for giving attention to the issue.  Would be nice to get this solved before people's Apple warranty starts expiring on these 2018 MacBook Pros.

                                                                • 29. Re: Premiere blew my macbook pro speakers
                                                                  tvate Level 1

                                                                  I no longer have the sequence to share.  My current plan is to get the computer repaired, then never use the Parametric EQ filter again.  Or perhaps any audio filter again.

                                                                  • 30. Re: Premiere blew my macbook pro speakers
                                                                    Matt_Stegner Adobe Employee

                                                                    Multi-Channel Master, sorry for the typo.  You are working with stereo clips on a stereo track on a stereo master track?  Were you remapping any of the audio channels of the clips in the sequence?  Also, were you playing when you added the Parametric EQ?

                                                                     

                                                                    Can anyone else provide a project?

                                                                    1 person found this helpful
                                                                    • 31. Re: Premiere blew my macbook pro speakers
                                                                      franktscmedia Level 1

                                                                      I'm also unfamiliar with those terms, but if you're referring to clip keyframes to automate volume or effects, then no. Here is a screenshot of the sequence. It is a very bare bones template. I highlighted the audio clip where it happened (at the very beginning). Also in the shot are the audio tracks, the Effects window of that clip and the Parametric EQ window which is applied to the CLIP (not track).

                                                                       

                                                                      Thank you for investigating. Much appreciated!!!

                                                                       

                                                                      Screen-Shot-2019-01-22-at-4.45.03-PM.jpg

                                                                      • 32. Re: Premiere blew my macbook pro speakers
                                                                        franktscmedia Level 1

                                                                        Parametric EQ was added months ago during another session.

                                                                        • 33. Re: Premiere blew my macbook pro speakers
                                                                          Matt_Stegner Adobe Employee

                                                                          Down in the bottom corner of your screen shot, there is a blue progress bar.  That progress bar is for two things, conforming the audio to uncompressed data (converting MP3 to essentially WAV data so Premiere can read it sample accurately), or when generating audio waveforms.  Premiere will actually tell you which operation it is performing.  In your screen shot the effect window is covering the text area though.  And, you are working with an MP3, which requires conforming, so I cant' tell with operation was happening.  Do you recall which it was?

                                                                           

                                                                          -Matt

                                                                          1 person found this helpful
                                                                          • 34. Re: Premiere blew my macbook pro speakers
                                                                            tvate Level 1

                                                                            Probably was stereo clip, which probably means it was a stereo track and stereo master track.  I didn't remap any audio channels.  I was most likely not playing when I added the effect.  I'm pretty sure I recall hitting the spacebar and the awful noise happened immediately upon that.  I usually do not add effects while the timeline is already playing.

                                                                            • 35. Re: Premiere blew my macbook pro speakers
                                                                              franktscmedia Level 1

                                                                              In regards to the blue progress bar: I took that screenshot moments after I added more footage to the project. I believe it was conforming the new footage. I can't say for certain if there was a progress bar or not on the day when the incident happened, but I had just removed lots of footage from the project and don't feel like the computer was processing anything.

                                                                              • 36. Re: Premiere blew my macbook pro speakers
                                                                                Matt_Stegner Adobe Employee

                                                                                Is everybody using Premiere 13.0.2?

                                                                                • 37. Re: Premiere blew my macbook pro speakers
                                                                                  franktscmedia Level 1

                                                                                  Yes, that is the version I'm using. Now that I've listened more closely, I think both speakers are blown, not just the right.

                                                                                  • 38. Re: Premiere blew my macbook pro speakers
                                                                                    tvate Level 1

                                                                                    I'm on 13.0.2 right now.  I usually stay up to date.  So I was probably on whatever the latest version was in November when my speakers blew.

                                                                                    • 39. Re: Premiere blew my macbook pro speakers
                                                                                      joet74833955 Level 1

                                                                                      Exactly the same issue here, has completely blown my speakers. Latest MacOS and PP 19 versions and it is definitely not the crackling issue as mentioned by the response posted from Adobe. I also changed to have 'No Input' for microphone and it still happened. Seems to me to come from  audio that has anything done to it with essential sound, and once it starts doing it, it doesn't stop until I quit premier. It's absolutely mental that this can happen, its a very serious issue that has basically destroyed the speakers on my brand new 2018 MacBook 15inch. Got an appointment at Apple today to see what happens.

                                                                                      1 2 3 Previous Next