16 Replies Latest reply on Nov 30, 2018 1:39 AM by eliettev72134427

    bug to export

    eliettev72134427 Level 1

      Hello

      I often have a bug when I want to export from lightroom classic CC. When I want to select a file, it opens the window and then nothing, I'm obliged to quit.

      I precise that I have the last version, updated and windows 10. The same  when I want to register an impression file.

      Thank you for your help.

        • 1. Re: bug to export
          davidg36166309 Level 4

          1) I suspect the members will need more info.

           

          Lets start with verifying LR version, license status, and a few oddities.

           

          Accomplish this:

           

          In LR click on Help, click on System Information, In the dialog box that pops up, click on the copy button. Paste the results in your reply.

           

          2) Please provide screen shots of your issue, walk us thru the issue, one screen shot at a time.First I do this, then I do this, then .... until. and nothing happens.

           

          Example

          I selct the image, right click, and select Export

           

          This screen comes up

           

          I make my changes and click on the bottom EXPORT

          And nothing happens

          1 person found this helpful
          • 2. Re: bug to export
            eliettev72134427 Level 1

            Thank you for your answer,

             

            FIRST

            Informations about the system:

             

            Version Lightroom Classic: 8.0 [ 1193777 ]

            Licence: Creative Cloud

            Paramètre de langue: fr

            Système d'exploitation : Windows 10 - Home Premium Edition

            Version : 10.0.17134

            Architecture de l'application : x64

            Architecture du système : x64

            Nombre de processeurs logiques: 8

            Vitesse du processeur : 3,3 Ghz

            Mémoire intégrée : 8155,2 Mo

            Mémoire réelle disponible pour Lightroom : 8155,2 Mo

            Mémoire réelle utilisée par Lightroom : 1497,6 Mo (18,3%)

            Mémoire virtuelle utilisée par Lightroom : 1475,7 Mo

            Nombre d'objets GDI : 819

            Nombre d'objets utilisateur : 2893

            Nombre de processus gérés : 4431

            Taille de la mémoire cache : 77,8Mo

            Révision interne Camera Raw: 61

            Nombre maximal de liens utilisé par Camera Raw  : 5

            Optimisation SIMD de Camera Raw : SSE2,AVX

            Mémoire virtuelle de Camera Raw: 244Mo / 4077Mo (5%)

            Mémoire réelle de Camera Raw: 244Mo / 8155Mo (2%)

            Paramètre PPP du système : 96 PPP

            Composition sur le Bureau activée: Oui

            Affichages : 1) 1920x1080

            Types d'entrée: Tactile multipoint : Non, Tactile intégré : Non, Plume intégrée : Non, Tactile externe : Non, Plume externe : Non, Clavier : Non

            Informations relatives au processeur graphique :

            OpenGL: AMD Radeon HD 7500 Series

            Check OpenGL support: Passed

            Vendor: ATI Technologies Inc.

            Version: 3.3.13399 Core Profile Context 15.201.1151.1008

            Renderer: AMD Radeon HD 7500 Series

            LanguageVersion: 4.40

            Total Video Memory: 1009 MB

            Dossier de l'application : C:\Program Files\Adobe\Adobe Lightroom Classic CC

            Chemin d'accès à la bibliothèque : E:\I lightroom 5 1er-2 (2)-2.lrcat

            Dossier des paramètres : C:\Users\utilisateur\AppData\Roaming\Adobe\Lightroom

            Modules installés :

            1) Adobe Stock

            2) Facebook

            3) Flickr

            4) Module externe de prise de vue en mode connecté Canon

            5) Module externe de prise de vue en mode connecté Nikon

             

            SECOND,

            My approach in detail:

            I select the image, right click, and select Export: this screen comes up:

            Then when I want to select a specific file, nothing happens. I can't work anymore. I have to quit lightroom with the task manager.

             

            I hope its enough to make you understand my issue. Unfortunately, I'm not able to have more screen shots..

            Thanks again

            • 3. Re: bug to export
              davidg36166309 Level 4

              So, you are adding it to a catalog?

               

              was that on purpose?

              • 4. Re: bug to export
                eliettev72134427 Level 1

                How are you doing those arrows? If I could make an arrow, I would show you this  box above: "sélectionner".

                • 5. Re: bug to export
                  davidg36166309 Level 4

                  Using a program called PicPick to edit screen shots. Automatically launches when you take the screen shot, has easy editing features in it.

                  1 person found this helpful
                  • 6. Re: bug to export
                    davidg36166309 Level 4

                    Ok, just learned something new, should have known.

                     

                    My inquiry into the adding it into the catalog is not the issue. Does solve one of my issues however. I will now keep that one checked.

                    • 7. Re: bug to export
                      davidg36166309 Level 4

                      So, in English,the box you want to point out is for defining where to export to, and the value in the box is typically:

                      Specific Folder

                       

                      Below that, is a listing of what folder you specified.

                       

                      I assume that folder is visible in Lightroom, in the Folders panel, and as you have selected to Add to catalog, the resultant image should immediately appear without a need for a sync.

                       

                      But it is not.

                       

                      And I have not answered your problem.

                       

                      In the screenshot below, I see where you want the image to be imported to. Perhaps to the left, the Folders Panel, when you scroll down to 2018, is that the folder you are exporting to? and perhaps a sub-folder or more below that? How does that look? Any question (?) mark next to it?

                       

                      1 person found this helpful
                      • 8. Re: bug to export
                        bhousto90 Level 4

                        Try clicking on the little triangle beside 'sélectionner' and choosing one of the other folders from the list,

                        then click on 'sélectionner' and see if it lets you select a new folder (if that does not help try clearing the list)

                        Capture2.JPG

                        1 person found this helpful
                        • 9. Re: bug to export
                          eliettev72134427 Level 1

                          Hello?

                          Thank you for your answer.

                          Actually, this is not the main way I usually use, because I often need to create a folder.

                           

                          Then, when I have choosen or created my folder: (please, don't pay attention to the different modules on my pictures, the way is the same)

                          This is the way I used to do. But sometimes (too often for me), Lightroom is blocked at the second step, and nothing more can happen.

                          I hope I'm clear enough.

                          • 10. Re: bug to export
                            eliettev72134427 Level 1

                            Hello?

                            Thank you for your answer.

                            Actually, this is not the main way I usually use, because I often need to create a folder.

                             

                            Then, when I have choosen or created my folder: (please, don't pay attention to the different modules on my pictures, the way is the same)

                            This is the way I used to do. But sometimes (too often for me), Lightroom is blocked at the second step, and nothing more can happen.

                            I hope I'm clear enough.

                            • 11. Re: bug to export
                              elie_di Level 4

                              >> "Lightroom is blocked at the second step, and nothing more can happen."

                               

                              Please clarify: Does the problem happen when you select a destination folder in the Windows window and click on "Selectionner un dossier", or does it happen when you click on "Exporter" in Lightroom's Export window? What exactly happens? Nothing, the jpg just isn't written? Or does LR stop responding?

                              • 12. Re: bug to export
                                eliettev72134427 Level 1

                                The problem happens when I am exactly with this window: Lr stop responding: I cannot either choose a folder, or select, or close the window. The only option is to close Lr with the task manager .

                                Thank you for being so patient

                                • 13. Re: bug to export
                                  elie_di Level 4

                                  This sounds like a problem with the communication between LR and Windows, but I have exactly the same setup and it is not happening to me. The only difference I see is that you have a slightly older version of Windows than mine. Adobe posted a notice a while ago about the minimum Windows version supported by LR 8.0; maybe your problem is connected to that. You could try to update Windows. Upcoming Changes to Photoshop and Lightroom OS Support for Windows and macOS

                                  • 14. Re: bug to export
                                    davidg36166309 Level 4

                                    I think I see your problem, In the left side panel of that choose folder dialog, you have This PC (Ce PC) selected, not the specific drive, Scroll down to the actual drive, select it, and navigate to any sub-folder you want.

                                    • 15. Re: bug to export
                                      bhousto90 Level 4

                                      Try using Lightroom with only your internal harddrive.

                                      Disconnect/disable the pCloud drive and any external hard drives/ cell phones etc.

                                       

                                      Then try Lightroom again.

                                      If it works then reconnect each drive one by one until the problem reoccurs.

                                      Lightroom has had past issues in particular with cell phones being attached while importing but I am not sure of the effect while trying exporting.

                                       

                                      Let us know what happens either way.

                                      • 16. Re: bug to export
                                        eliettev72134427 Level 1

                                        Thank you, I'll try to resolve my problem with yours propositions.It may be a long time before I'll have time to.

                                        I'll informe you as soon as I can.

                                        Thanks again