Thanks for the quick suggestion. Kost's approach is actually another way of describing (and contextualizing) what is outlined in the LR CC user guide that I reference. However, both Kost's step-by-step and the LR CC (online) user guide, suggest that there are three (3) options in the File Handling menu for the catalog import. My issue is that I DO NOT see 3 options; only 2. And it is that missing option - copy new photos to a new location and import - that is the heart of my problem.
This is a possible option for accomplishing my end goal. However, I believe this approach merely imports the images, and does not apply the processing/developing that had already been done in the other (in my case, field) catalog. So, in the end, this approach is not satisfactory.
This is why LR offers the import from another catalog option. However, this import process did not proceed in my case as advertised by Adobe - as describe in my original post.
Probably time to give in and chat with Adobe
One, “fix” that comes up a lot for odd buggy LR conditions is to reset your preferences file:
The screenshot you display, Bob, is what I expected to see. But in my case, the middle option is missing.
I am running Lightroom Classic CC, Version 8, Build 1193777, under macOS Mojave, Version 10.14.1.
I have used this approach before with earlier versions of LR and earlier versions of macOS. It has been my practice, usually once or maybe twice a year, when I'm on a trip and process photos on my laptop.
As for contacting customer care, David, I can find no way to chat - the link to customer care only leads me back to the community forums.
Well, darn, either a different link exists, or the made this more complicated,
sign in, select product, select trouble shoot, and finally a chat option, that you actually start will be available. Some contortions to go thru
Ok, have returned home, and can now work from a PC. So reworking this chat issue.. Following are screen shots starting in LR. Sure think this was not as complicated yesterday, so many hurdles. Note, at the end, I have not started a chat, so if it fails at that point, hmmm dirty word:
In, LR, /Help/Lightroom Classic CC Help/
Then, in the web page that comes up, select contact us
Then in the next web page that comes up select the product, in this case Adobe Photoshop Lightroom
Next up, up you need to select an issue, try Troubleshooting
Now, Select that button down at the bottom, Show me...
Down at bottom, Chat
start the chat
hope I did not forget a screen shot.
David - You have been most patient, and have tried very hard to be helpful. My earlier (11:12AM) response was my shorthand for a slightly different route to arrive at the same place as you. I just went there directly from the Adobe Support page. When I follow your well-illustrated procedure step-by-step, I ultimately wind up following your last few footsteps. When following your step: "Now, Select that button down at the bottom, Show me..." I get the screen I included with that 11:12AM post, i.e., the same as your "Down at bottom, Chat" screen, but without the "chat" or "phone" options.
What is Adobe doing to me? I certainly pay them enough, and now I can't talk or chat with them.....
Thank you for trying...
My browser Mozilla Firefox, also works in MS Edge.
hmm, have not worked on publishing a web page in years, looking at some of this web pages script, I see java script called, could be other web add ins involved, its an Adobe page, so Adobe this and that might be used (long tome ago, memory not so crack on) like flash.
Looks like either Adobe is busy tweaking things, or I missed a step, or some different steps can get you to a slightly different page.
Keep an eye out for a flat oval button near the bottom of a page with the words "Show Self help options" click it.
Shame on me, in your screen shot that lower near bottom flat oval button,"Show Self help options" click it.
Three different browsers (Chrome, Safari & Firefox) - same result every time: not option to call or chat. Time to contact Adobe under the heading of Account Issues.... There's no excuse for their not offering me the option to call or chat.
You've pointed me down the right path, I'm sure (partly because it was the one I was following anyway). You've just reinforced my conviction that I have been on the right path.
At this point, I'll say the issue concerning inability to import from a different catalog remains open. But the issue of how to contact support via chat or phone is now being pursued by a different route.
On your web browser launch google.com
type in "contact adobe phone"
Top hit appears to be a phone number. 1 (800) 833-6687
Indeed, that is the number - and it worked. Problem getting to 'chat' and/or 'phone' was with my account and has been fixed. I can now get to the same screen you see.
It'll take a bit more work to resolve the import catalog solution, but Adobe is now on the case....
P.S. Not sure how to close this thread without having the 'ultimate solution' to the catalog issue....
When they solve the issue, post what the fix was, and select that answer, click on correct (you need to click on your first posts title, what you can and cannot do in the form of edits, etc, is different in that mode)