Yes I know how to navigate on the web to the Chat part of Adobe Customer Care.
Now I have shared the where and how with other members, some it works out just fine, others (notably starting today) they cannot get to a point at which their web browser is showing the final step where they can actually click on a CHAT button.
Now, in my case, Firefox works, Edge works, I do not know, but doubt, if this is a HTML vs Browser issue.
Could it be an extensions, or a web plugin issue?
Could it be a firewall or Internet Security issue?
Should have included a run thru on proposed directions, this one without screenshots:
A generalized workflow getting to Adobe to Chat about Lightroom problem
1) In Lightroom, click on Help, click on Lightroom Classic CC Help..
A web page is launched on my browser
2) Scroll to bottom, locate “Contact Adobe” under Support. Click on that.
Web Page comes up (changes to)
3) Part 1 Click on Adobe Photoshop Lightroom
Web page changes
4) Part 2 Select Troubleshoot (you have to pick something)
5) Part 3 Click on “Show me contact options”
Apparently, some members do not see this button
6) Click on chat
Once again, some member’s do not see this button
7) And then one would chat
Other members (2 at this point) having an issue at step (5) and/or (6), either they do not see the button, ot the button fails (not sure which any longer)
Followup, one of the members got thru to Adobe via phone, and they worked (working) on issues, This particular issue involved members account, Adobe fixed, links now work