3 Replies Latest reply on Nov 30, 2018 10:38 PM by alisonv92501622

    Crash every time I try to click on "Color" top toolbar

    alisonv92501622

      I am a student. I have been working in Premiere since summer.  I am working on a multi-camera edit.  This is my fifth project and first time with this issue.  I want to do color correction.  However, each time I click on the top to "Color" the program crashes.

       

      Problem signature:

        Problem Event Name: APPCRASH

        Application Name: Adobe Premiere Pro.exe

        Application Version: 12.1.2.69

        Application Timestamp: 5b34ba17

        Fault Module Name: ntdll.dll

        Fault Module Version: 6.3.9600.18969

        Fault Module Timestamp: 5aa29ff0

        Exception Code: c0000005

        Exception Offset: 000000000003119f

        OS Version: 6.3.9600.2.0.0.256.48

        Locale ID: 1033

        Additional Information 1: 4c4a

        Additional Information 2: 4c4ad7529a34983b6293625c48169922

        Additional Information 3: 4c4a

        Additional Information 4: 4c4ad7529a34983b6293625c48169922

       

      Any suggestions?