1 Reply Latest reply on Dec 4, 2018 8:11 AM by meenakshin83966505

    Adobe DC Crashes when started up

    KeyserSozeCO

      Hello.

       

      Adobe DC crashes seconds after running the program (not even opening a file). No error message, no "ghosting"... just as if I hit the "x" to close the program.

      I checked the license and I'm licensed for it.

      I've uninstalled it, restarted computer, and installed it again (from the Adobe Document Cloud while being logged in to my account).

      I ran sfc, no integrity violations.

      This is an office and only one user is experiencing this problem so it can't be the firewall preventing communication to the Adobe Cloud/servers for licensing.

      I also created a dump file but I don't see any ways to attach it here in this forum. Would be happy to provide.

       

      Please help, Adobe. Thank you.