Adobe DC crashes seconds after running the program (not even opening a file). No error message, no "ghosting"... just as if I hit the "x" to close the program.
I checked the license and I'm licensed for it.
I've uninstalled it, restarted computer, and installed it again (from the Adobe Document Cloud while being logged in to my account).
I ran sfc, no integrity violations.
This is an office and only one user is experiencing this problem so it can't be the firewall preventing communication to the Adobe Cloud/servers for licensing.
I also created a dump file but I don't see any ways to attach it here in this forum. Would be happy to provide.
Please help, Adobe. Thank you.
Sorry to hear that you experiencing the crash issue.
Please try once the troubleshooting steps mentioned in the help document provided below:
Make sure that the application is updated to the latest version. You may refer to this link Release Notes | Adobe Acrobat, Reader to check the latest updates available.
If the issue still persists, let us know the details as asked below:
- Current application version
- OS installed on the machine
- Troubleshooting steps already used
- Crash logs file (you can use the Process monitor tool Download Acrobat and Reader Process Monitor Tool - Adobe Labs )
To share the crash log file refer to the steps mentioned here How to share a file using Adobe Document Cloud
Let us know if you need any help.