1 Reply Latest reply on Dec 7, 2018 6:49 AM by meenakshin83966505

    ADOBE PDF creator on Iphone 8

    jamesb29871442 Level 1

      when I try to convert my letter to pfd from word to above I get a message that say Adobe cant convert the file.

       

      Please help,

        • 1. Re: ADOBE PDF creator on Iphone 8
          meenakshin83966505 Adobe Employee

          Hi Jamesb,

           

          Please make sure that you are signed in to the application with the same Adobe ID that you used to purchase the service.

          If it is an issue with a particular file, check the file size. Is it more than 100 MB?

           

          Please share the details asked below as well:

          - Adobe Acrobat Reader application version

          - Is it an issue with a particular PDF?

          - Did you check if you can convert that file on the desktop application?

          - Would it be possible to share the file with us?

           

          Let us know if you need any help.

           

          Regards,

          Meenakshi