Please provide the following log files:
• FlashPlayerInstallManager.log saved at ~/Library/Logs
• Adobe_ADM.log and Adobe_GDE.log saved at ~/Library/Logs/Adobe_ADMLogs
If you need assistance locating the files, please see Where do I find the Flash Player installation log on the Macintosh?
Upload the files to cloud.acrobat.com/send using the instructions at How to share a file using Adobe Document Cloud and post the link to the uploaded files in your reply.
Unless an error was returned during installation, Flash is installed correctly.
Thank you for providing the detailed information on steps you have already taken. In addition to those, please provide the exact link to the content that is not working.
What is the link prior to this one? This one appears to be hardcoded to display the 'Download Flash Player' message.
Thank you. It appears the site is not configured to handle Safari's Flash detection feature correctly.
Safari blocks Flash by default, so you'll need to enable it first, then turn it 'on' for the site, before entering your credentials to view the video. You'll need to delete the browser cookies for the site, so that it doesn't continue on to the hard-coded 'get Flash' page.
I was able to get Flash to work work by doing the following:
- Navigate to Adobe Connect Login
- Enable Flash, and allow it on the site:
- Safari > Preferences > Websites
- In the left menu, plug-ins section, Enable Flash by putting a check-mark in the box
- After enabling Flash, the current website domain will display in the right side. The Flash status will be Off
- Change the status to On, in the drop-down menu select On
- Exit out of Safari > Preferences
- Enter your credentials to access the site and click Enter Room
- The Flash video will display
I followed similar process to view the video in Chrome...Navigate to the main page, then Allow Flash on the site, then enter credentials to log in (Enter Room).