1 Reply Latest reply on Dec 6, 2018 7:07 AM by twaritar3263062

    Credits carryover in month-to-month

    magdalenak9991676 Level 1

      I had 26 credits left last month, had payment trouble for a few days and got Adobe Stock account during that time effectively suspended (I couldn't even download the paid for images), and when I paid for a new month I got only 40 new credits and no carryover credits. Is this normal?

      I'm on annual plan with a month to month payment.

      I get not getting new credits when I didn't pay at once for a new month, but thos 26 credits were paid for and I should be able to use them freely.