33 Replies Latest reply on Jul 22, 2011 3:26 AM by tRawc

    Recording IE7 Pop-ups

    cvaisey Level 1
      When using Adobe Captivate 3 to record a demo in IE7, I can't get Captivate to record any pop-ups from any of the sites we may visit during the demo. The pop-up itself shows as a blank page however Firefox shows the pop up correctly but unfortunately I need to record in IE7. I've tried recording the application specifically and also full screen. This is on a workstation with Vista Business 32bit with SP1 but the issue was happening pre SP1. All updates have been applied to the software in use.

        • 1. Re: Recording IE7 Pop-ups
          Level 7
          > When using Adobe Captivate 3 to record a demo in IE7, I can't get
          > Captivate to
          > record any pop-ups from any of the sites we may visit during the demo. The
          > pop-up itself shows as a blank page however Firefox shows the pop up
          > correctly
          > but unfortunately I need to record in IE7. I've tried recording the
          > application
          > specifically and also full screen. This is on a workstation with Vista
          > Business
          > 32bit with SP1 but the issue was happening pre SP1. All updates have been
          > applied to the software in use.
          >


          Wild guess, something to try. Click on the titlebar of the popup when it
          appears. That should force focus. No promises this will work - I'm just
          trying to understand what's happening.

          Steve


          --
          Adobe Community Expert: eLearning, Mobile and Devices
          European eLearning Summit - EeLS
          Adobe-sponsored eLearning conference.
          http://www.elearningsummit.eu

          • 2. Re: Recording IE7 Pop-ups
            cvaisey Level 1
            Thanks for the response Steve, unfortunately that didn't work. I clicked and dragged that pop-up window all over the place but it still shows blank page in the window.
            • 3. Re: Recording IE7 Pop-ups
              Level 7
              > Thanks for the response Steve, unfortunately that didn't work. I clicked
              > and dragged that pop-up window all over the place but it still shows blank
              > page in the window.


              Any chance this is a secure window - https?

              Is this a page anyone could look at? If so, maybe if you share the link,
              others here can check it out to see if it happens always, or maybe see
              something you cannot.

              Steve


              --
              Adobe Community Expert: eLearning, Mobile and Devices
              European eLearning Summit - EeLS
              Adobe-sponsored eLearning conference.
              http://www.elearningsummit.eu

              • 4. Re: Recording IE7 Pop-ups
                cvaisey Level 1
                no this is not a secure window, we've been using weather.com to test. There is a pop-up on the main page.
                • 5. Re: Recording IE7 Pop-ups
                  Captiv8r Adobe Community Professional & MVP
                  Hi all

                  This must be a Captivate on Vista issue. I just tested the same site using Captivate recording IE7 in Windows XP Pro and it seems to record popups just dandy.

                  Sorry I'm not any more help than this, other than to simply confirm that Captivate does indeed record popups on IE7 for this site. At least for me, here on XP Pro.

                  Hope you get it sorted! Rick
                  • 6. Re: Recording IE7 Pop-ups
                    Level 7
                    > no this is not a secure window, we've been using weather.com to test.
                    > There is a pop-up on the main page.

                    Weird - I tried to get popups to appear on Weather but even after I disable
                    popup blocker, none were appearing. Might seem like a dumb question, but
                    have you got exact steps to produce the popup?

                    Steve


                    --
                    Adobe Community Expert: eLearning, Mobile and Devices
                    European eLearning Summit - EeLS
                    Adobe-sponsored eLearning conference.
                    http://www.elearningsummit.eu

                    • 7. Re: Recording IE7 Pop-ups
                      Captiv8r Adobe Community Professional & MVP
                      Heya Steve

                      Here is what I did for the popups.

                      Click here

                      Cheers... Rick
                      • 8. Re: Recording IE7 Pop-ups
                        cvaisey Level 1
                        I didn't do anything special other than going to weather.com directly. I've tried it on other workstations here in our office and it produces that pop-up. I've tried other various sites such as netflix.com that produce pop-ups all with the same result in that captivate shows the IE7 pop-up as a blank page. Maybe it is indeed a Captivate on Vista issue. Hmm...
                        • 9. Re: Recording IE7 Pop-ups
                          Captiv8r Adobe Community Professional & MVP
                          Weird. You have nearly convinced me to (shudder) restart my PC into Vista mode and test! Maybe I'll do that and double-check the same thing.
                          • 10. Re: Recording IE7 Pop-ups
                            PinkKat
                            Hi all

                            I just tried to replicate the problem you are having, cvaisey. So, I went to Weather.com and captured some screens with pop-ups. All pop-ups showed up in my Captivate movie. I manually captured the screen shots with pop-ups, using the PRINT SCREEN key on my keyboard, while recording in Demonstration mode. I used IE 7, and am on a Windows Vista Business Enterprise, 32 bit (no SP1) machine. Have you tried forcing a print screen?

                            Cindy
                            • 11. Re: Recording IE7 Pop-ups
                              cvaisey Level 1
                              Cindy - Thanks for trying that, I just gave it another shot and still no go, the main user who is experiencing this issue now says she isn't sure if it was doing it pre Vista SP1 and that she may just have not tried to capture a pop-up before the SP1 install. Anyone else have SP1 on their Vista box that can confirm?

                              Thanks!
                              • 12. Re: Recording IE7 Pop-ups
                                PinkKat Level 1
                                I just tried it again. This time I made the recording window smaller. The pop-ups showed up as blank windows, with "about:blank" in the address field. (I am assuming that your pop-ups are new windows that should apear after clicking on a link.) The first time I recorded at a window size of w:1014, h: 723. The second time I recorded at w: 700, h: 500. Perhaps if you made the recording window bigger, the new pop-up window would appear correctly.

                                Also, I experimented recreating what Rick (Captiv8r) did and was able to successfully capture those pop-ups, as well.

                                I guess I wasn't sure what type of "pop-up" you meant, so I tried both.

                                Cindy
                                • 13. Re: Recording IE7 Pop-ups
                                  cvaisey Level 1
                                  hm, still not having any luck. I'm recording at 1288x1002 and it's still coming up blank page. Even if I choose full screen versus record application the pop ups still show as blank page.
                                  • 14. Re: Recording IE7 Pop-ups
                                    Level 7
                                    > hm, still not having any luck. I'm recording at 1288x1002 and it's still
                                    > coming up blank page. Even if I choose full screen versus record
                                    > application the pop ups still show as blank page.

                                    Can you please confirm - are you talking about popup windows, or are you
                                    talking about rollover menu items as per Rick's post here

                                    http://www.robowizard.com/RoboWizard/Tutorials/weather.htm

                                    I have Vista, and SP1, so once you can tell me clearly and unambiguously
                                    exactly what you are clicking or rolling over or whatever I can test for you
                                    and see if I can replicate your problem.

                                    Please don't dismiss my request that you tell me exactly what you are doing.
                                    Without exact information it is impossible to know what to test.

                                    Steve


                                    --
                                    Adobe Community Expert: eLearning, Mobile and Devices
                                    European eLearning Summit - EeLS
                                    Adobe-sponsored eLearning conference.
                                    http://www.elearningsummit.eu

                                    • 15. Re: Recording IE7 Pop-ups
                                      cvaisey Level 1
                                      Sorry I haven't posted in a few days, the issue still remains.

                                      Steve the issue is not the rollover menus as demonstrated in that demonstration, I confirmed that they are working. The issue happens when IE7 attempts to open a new window (pop up) to display the window and shows it as "blank page"

                                      I hope this helps and thanks for your help
                                      • 16. Re: Recording IE7 Pop-ups
                                        Level 7
                                        > Sorry I haven't posted in a few days, the issue still remains.
                                        >
                                        > Steve the issue is not the rollover menus as demonstrated in that
                                        > demonstration, I confirmed that they are working. The issue happens when
                                        > IE7
                                        > attempts to open a new window (pop up) to display the window and shows it
                                        > as
                                        > "blank page"
                                        >
                                        > I hope this helps and thanks for your help
                                        >

                                        It does - but to remind you, I tried to reproduce your problem already and
                                        have actually had problems even generating a popup. Can you tell me an exact
                                        step to exactly replicate what you do to generate a popup that you cannot
                                        record. Once I have that, it will be easier for me to figure out what is
                                        wrong and (hopefully) find a solution.

                                        Steve

                                        • 17. Re: Recording IE7 Pop-ups
                                          cvaisey Level 1
                                          Steve - It does seem now that I've tried it a hundred times that weather.com doesn't always generate the pop up I'm talking about. I have captured a demo of it happening, if you can tell me how to include it in a post so you can view it.

                                          I used www.popuptest.com in my demo so you can use that, "multi-popup test #2" was the actual test I used.

                                          Thanks again
                                          • 18. Re: Recording IE7 Pop-ups
                                            Captiv8r Adobe Community Professional & MVP
                                            Hi cvaisey

                                            You can share it using a free service such as www.YouSendIt.com.

                                            Cheers... Rick
                                            • 19. Re: Recording IE7 Pop-ups
                                              Level 7

                                              "cvaisey" <webforumsuser@macromedia.com> wrote in message
                                              news:ftl19t$o0g$1@forums.macromedia.com...
                                              > Steve - It does seem now that I've tried it a hundred times that
                                              > weather.com
                                              > doesn't always generate the pop up I'm talking about. I have captured a
                                              > demo of
                                              > it happening, if you can tell me how to include it in a post so you can
                                              > view
                                              > it.
                                              >
                                              > I used www.popuptest.com in my demo so you can use that, "multi-popup test
                                              > #2"
                                              > was the actual test I used.
                                              >

                                              That page fires up 3 popups that Captivate captured fine once I enabled
                                              popus.

                                              Since all the popups ended up popping under, I had to select them to see
                                              them. Since every one was empty, I don't see how this is recreating your
                                              issue.

                                              Steve


                                              --
                                              Adobe Community Expert: eLearning, Mobile and Devices
                                              European eLearning Summit - EeLS
                                              Adobe-sponsored eLearning conference.
                                              http://www.elearningsummit.eu

                                              • 20. Re: Recording IE7 Pop-ups
                                                cvaisey Level 1
                                                I'm guessing that popping under means it went to the taskbar instead of staying on the viewable screen?

                                                Whatever window IE7 tries to pop up or under it shows up as blank page. If I'm not using Captivate and trigger the same pop ups or unders they show the true page and not blank page.
                                                • 21. Re: Recording IE7 Pop-ups
                                                  Level 7
                                                  > I'm guessing that popping under means it went to the taskbar instead of
                                                  > staying
                                                  > on the viewable screen?

                                                  Yes.

                                                  >
                                                  > Whatever window IE7 tries to pop up or under it shows up as blank page. If
                                                  > I'm
                                                  > not using Captivate and trigger the same pop ups or unders they show the
                                                  > true
                                                  > page and not blank page.
                                                  >

                                                  Ahhhhhh, now I understand the problem, and yes I see it.

                                                  So when I have Captivate running, the contents of the popups are actually
                                                  displayed in separate Internet Explorer tabs. The popups do not gain focus,
                                                  so they popup underneath Internet Explorer and they also do not contain
                                                  anything.

                                                  This is definitely a bug of some sort. Hard to know for sure if Captivate is
                                                  truly causing it, but it sure looks that way. You should file a bug report
                                                  with Adobe.

                                                  You can work around this issue. There's several ways you could approach it,
                                                  and here's one option:-

                                                  - record IE up until the point where you click the link to launch the popup.
                                                  - Click the link
                                                  - stop recording and *close Captivate*
                                                  - go back to Internet Explorer. Find the empty popup window and close it.
                                                  - not click the link again to relaunch the popup. It should launch properly.
                                                  - relaunch Captivate and continue recording onto the end of your original
                                                  recording.

                                                  HTH

                                                  Steve


                                                  --
                                                  Adobe Community Expert: eLearning, Mobile and Devices
                                                  European eLearning Summit - EeLS
                                                  Adobe-sponsored eLearning conference.
                                                  http://www.elearningsummit.eu


                                                  • 22. Re: Recording IE7 Pop-ups
                                                    kristikchas
                                                    I am also having a problem with recording pop-ups, and this pop-up is from a https site.

                                                    Basically, the recording goes along fine and the pop-up works, but when I preview the recording the pop-up is blank/white.

                                                    Please advise. I'm using XP, IE 7 pop up blocker turned off, Captivate 3.

                                                    Thank you!
                                                    • 23. Re: Recording IE7 Pop-ups
                                                      Captiv8r Adobe Community Professional & MVP
                                                      Welcome to our community, kristikchas

                                                      Can you point to a specific site where this is occurring?

                                                      Cheers... Rick
                                                      • 24. Re: Recording IE7 Pop-ups
                                                        kristikchas Level 1
                                                        It's called CM/ECF - Case Management/Electronic Case Filing System - used by attorneys to file documents electronically. Unfortunately, it is only accessible if you have a login.
                                                        • 25. Re: Recording IE7 Pop-ups
                                                          Captiv8r Adobe Community Professional & MVP
                                                          Hello again

                                                          Have you tried pressing the Print Screen key to force Captivate to grab a screen capture? If so, does that result in "seeing" the popup information?

                                                          If not, I'm going to guess that the popups are being produced in a somewhat odd manner that Captivate isn't understanding for some reason.

                                                          One possibility would be to connect to another PC using a remote desktop application and record from your PC as you display things on the remote. I hear that has worked for others here.

                                                          Cheers... Rick
                                                          • 26. Re: Recording IE7 Pop-ups
                                                            kristikchas Level 1
                                                            Yes,I did try the print screen and still got the same blank pop up even though the pop was displayed on the screen. I will try the remote thing.

                                                            Thanks!
                                                            • 27. Re: Recording IE7 Pop-ups
                                                              scoope2618
                                                              I am evaluating this software and am having the same problem with pop-ups. My application has a calendar pop-up that works fine until I go into recording mode. Then I only get the about-blank pop-up.
                                                              • 28. Re: Recording IE7 Pop-ups
                                                                mtb Level 1
                                                                I have also had this issue and have found it easiest to use another screen capture program (i use SnagIT - http://www.techsmith.com/screen-capture.asp?CMP=KgoogleStmhome) and then manually add this into the recording.

                                                                Simple & Effective!
                                                                • 29. Re: Recording IE7 Pop-ups
                                                                  Level 7
                                                                  >I have also had this issue and have found it easiest to use another screen
                                                                  > capture program (i use SnagIT -
                                                                  > http://www.techsmith.com/screen-capture.asp?CMP=KgoogleStmhome) and then
                                                                  > manually add this into the recording.
                                                                  >
                                                                  > Simple & Effective!
                                                                  >

                                                                  As per previous suggestions, the PrintScreen key works fine too :-)

                                                                  Steve


                                                                  --
                                                                  Adobe Community Expert: eLearning, Mobile and Devices
                                                                  European eLearning Summit - EeLS
                                                                  Adobe-sponsored eLearning conference.
                                                                  http://www.elearningsummit.eu
                                                                  • 30. Re: Recording IE7 Pop-ups
                                                                    scoope2618 Level 1
                                                                    I'm thinking I'll just use Camtasia instead. I don't have to jump through hoops to make it work with their software.
                                                                    • 31. Re: Recording IE7 Pop-ups
                                                                      Andy Jones
                                                                      All,

                                                                      I am having exactly the same issue. Cap3 on XP Pro SP2. I have an app that I can't share with you (internally installed) that pops up a calendar window in a small window with focus. It is blank whilst recording. If I don't record then it's fine. It's not a popup blocker issue. It even works fine in Cap2...

                                                                      This is the workaround that I use.

                                                                      1. Record up to the point of using the widget.
                                                                      2. Stop it, save it.
                                                                      3. Click on the popup so that it displays then record at the end of the original with the popup displayed.
                                                                      4. All you need to do then is duplicate 1 screen and add the mouse movement manually.

                                                                      Not pretty but it works.
                                                                      • 32. Re: Recording IE7 Pop-ups
                                                                        Dakes35
                                                                        Thanks for posting the work around. Which I am now using as well.

                                                                        The problem doesn't appear on another PC we have here, so there most be a setting somewhere that affects the viewing of pop ups while recording. Nothing we've been able to detect yet.

                                                                        We're using XP Pro SP2.
                                                                        • 33. Re: Recording IE7 Pop-ups
                                                                          tRawc Level 1

                                                                          I realise this post is over 3 years old, but has there been an update or any solution to why this problem is happening.

                                                                           

                                                                          I am using captivate 3 and IE9, my pop ups work fine, but as soon as I start to record they get filled with the sites log in page.

                                                                           

                                                                          I have done many captivates of our site in the past and have never had this problem before. Seems strange.

                                                                           

                                                                          Any help please?