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i had tried to install it a few times , restart the computer etc but adobe xd doesnt work on my computer !
any idea on what the problem could be ?
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Sorry that you are unable to use Adobe XD at the moment, please help me with the following details so that I can try to assist you here.
Please share the OS build, the version of Adobe XD which you are using, graphics cards drivers version.
Thanks,
Atul_Saini
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windows 10 - 64bits
amd radeon hd 5450
intel core i7 vpro
adobe xd version 13.0
i just installed the last driver for my graphic card from amd's website
and btw both photoshop and indesign work well on my computer...
thanks a lot for your help
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Thanks for sharing the information here Yahir26, could you please share the OS build, you can get it using the following steps.
Windows key + R > Type "winver" and select Ok. You would be able to find OS build. I would also request you to check with Windows section on this link: - Known issues
Please update this discussion in case you need further assistance.
Thanks,
Atul_Saini
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hi,
it is version 1809 (17763.134)
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Hi there, in case anyone is still facing this issue, I would request you to try the steps mentioned on this link: - Adobe XD shows white screen after launch and crashes on Windows and update this discussion with the results.
Thanks,
Atul_Saini