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adobe xd doesn't start on my computer

New Here ,
Dec 06, 2018 Dec 06, 2018

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i had tried to install it a few times , restart the computer etc but adobe xd doesnt work on my computer !

any idea on what the problem could be ?

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Adobe Employee ,
Dec 06, 2018 Dec 06, 2018

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Sorry that you are unable to use Adobe XD at the moment, please help me with the following details so that I can try to assist you here.

Please share the OS build, the version of Adobe XD which you are using, graphics cards drivers version.

Thanks,

Atul_Saini

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New Here ,
Dec 07, 2018 Dec 07, 2018

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windows 10 - 64bits

amd radeon hd 5450

intel core i7 vpro

adobe xd version 13.0

i just installed the last driver for my graphic card from amd's website

and btw both photoshop and indesign work well on my computer...

thanks a lot for your help

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Adobe Employee ,
Dec 10, 2018 Dec 10, 2018

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Thanks for sharing the information here Yahir26, could you please share the OS build, you can get it using the following steps.

Windows key + R > Type "winver" and select Ok. You would be able to find OS build. I would also request you to check with Windows section on this link: - Known issues

Please update this discussion in case you need further assistance.

Thanks,

Atul_Saini

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New Here ,
Dec 10, 2018 Dec 10, 2018

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hi,

it is version 1809 (17763.134)

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Adobe Employee ,
Dec 14, 2018 Dec 14, 2018

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Hi there, in case anyone is still facing this issue, I would request you to try the steps mentioned on this link: - Adobe XD shows white screen after launch and crashes on Windows and update this discussion with the results.

Thanks,

Atul_Saini

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