8 Replies Latest reply on Dec 7, 2018 3:35 AM by Test Screen Name

    Acrobat Pro X1

    vijayv78986840

      Dear Team,

       

      One of our customer is having Adobe Acrobat Pro X1 11 nos installed all the licenses in Macbook.

       

      In one of the Macbook the the files are getting crashed but in Reader same files is working fine.


      We tried clean uninstallation and reinstallation but the issue remains same

       

       

       

      We are getting this issue from last 15 days customer wants solution for this issue on top prirority.

        • 1. Re: Acrobat Pro X1
          Test Screen Name Most Valuable Participant

          Hmm, the customer wants a priority solution in EOL software?

           

          We we might be able to help if you share full tech details etc. Adobe will not. 

          • 2. Re: Acrobat Pro X1
            vijayv78986840 Level 1

            Dear Team,

             

            Do let me know what are the details required.

             

            I am having the log files of the computer which is attached for your reference.

             

            Regards

             

            Vijay Vaidya K A

            • 3. Re: Acrobat Pro X1
              Test Screen Name Most Valuable Participant

              You cannot attach anything to replies. Well, you can attach it, but Adobe's forum throws it away. You can place it on a public file sharing site and share. If you return to the forum page you can add screen shots, but not by email.

               

              To start with please give this info

              Exact operating system version

              Exact Acrobat version

              What action the customer does which causes the problem

              The exact symptom including full error messages

               

              Why is the customer running EOL software?

              • 4. Re: Acrobat Pro X1
                vijayv78986840 Level 1

                To start with please give this info

                Exact operating system version    Model: MacBookPro15,1, BootROM 15.16.6703.0.0,0, 6 processors, Intel Core i7, 2.6 GHz, 16 GB, SMC

                 

                Exact Acrobat version   Adobe Acrobat Pro X1

                 

                What action the customer does which causes the problem       after opening any file the app get crashes

                 

                The exact symptom including full error messages    no errors application just closes

                 

                 

                 

                Why is the customer running EOL software?   He wants to use the Volume license

                 

                 

                 

                Below is the log of that computer for your reference

                 

                 

                Process:               AdobeAcrobat

                Path:                  /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat

                Identifier:            com.adobe.Acrobat.Pro

                Version:               11.0.23 (11.0.23)

                Code Type:             X86 (Native)

                Parent Process:        ???

                Responsible:           AdobeAcrobat

                User ID:               1810377158

                 

                Date/Time:             2018-12-06 17:10:20.747 +0530

                OS Version:            Mac OS X 10.13.6 (17G2208)

                Report Version:        12

                Bridge OS Version:     2.4.1 (15P6703)

                Anonymous UUID:        46C9DAE7-4F71-3AA4-A59C-929DAD653E24

                 

                Sleep/Wake UUID:       CB17CD40-C423-45A4-B8DE-1BAEA1FA322F

                 

                Time Awake Since Boot: 26000 seconds

                Time Since Wake:       16000 seconds

                 

                System Integrity Protection: enabled

                 

                Crashed Thread:        0  Dispatch queue: com.apple.main-thread

                 

                Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

                Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000010

                Exception Note:        EXC_CORPSE_NOTIFY

                 

                Termination Signal:    Segmentation fault: 11

                Termination Reason:    Namespace SIGNAL, Code 0xb

                Terminating Process:   exc handler

                 

                VM Regions Near 0x10:

                -->

                    __TEXT                 000000000002e000-000000000002f000  r-x/rwx SM=COW  /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat

                 

                Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

                0   libobjc.A.dylib                            0xa67a56b6 lookUpImpOrForward + 83

                1   libobjc.A.dylib                            0xa67a565e classlookupMethodAndLoadCache3 + 30

                2   libobjc.A.dylib                            0xa67a51c4 objc_msgSend + 116

                3   com.adobe.Acrobat.framework           0x00148cbb 0x12b000 + 122043

                4   com.adobe.Acrobat.framework           0x00148bf5 0x12b000 + 121845

                5   com.adobe.Acrobat.framework           0x00148af1 0x12b000 + 121585

                6   com.adobe.Acrobat.framework           0x00148a55 0x12b000 + 121429

                7   com.adobe.Acrobat.framework           0x0022a818 0x12b000 + 1046552

                8   com.adobe.Acrobat.framework           0x0129f17d 0x12b000 + 18301309

                9   com.adobe.Acrobat.framework           0x007b4e83 0x12b000 + 6856323

                10  com.adobe.Acrobat.framework          0x007b533e 0x12b000 + 6857534

                11  com.adobe.Acrobat.framework          0x007b5275 0x12b000 + 6857333

                12  com.adobe.Acrobat.framework          0x007b1477 0x12b000 + 6841463

                13  com.adobe.Acrobat.framework          0x0092f8ef 0x12b000 + 8407279

                14  com.adobe.Acrobat.framework          0x0076e71c 0x12b000 + 6567708

                15  com.adobe.Acrobat.framework          0x0076dcac 0x12b000 + 6565036

                16  com.adobe.Acrobat.framework          0x0076e66c 0x12b000 + 6567532

                17  com.adobe.Acrobat.framework          0x00492343 0x12b000 + 3568451

                18  com.adobe.Acrobat.framework          0x002de03d 0x12b000 + 1781821

                19  com.adobe.Acrobat.framework          0x002ddc1b 0x12b000 + 1780763

                20  com.adobe.Acrobat.framework          0x00483a22 0x12b000 + 3508770

                21  com.apple.Foundation          0x951d0727 __NSFireDelayedPerform + 502

                22  com.apple.CoreFoundation                  0x93786c13 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 19

                23  com.apple.CoreFoundation                  0x93786788 __CFRunLoopDoTimer + 1224

                24  com.apple.CoreFoundation                  0x937861fb __CFRunLoopDoTimers + 395

                25  com.apple.CoreFoundation                  0x9377de0b __CFRunLoopRun + 3211

                26  com.apple.CoreFoundation                  0x9377ce51 CFRunLoopRunSpecific + 641

                27  com.apple.CoreFoundation                  0x9377cbba CFRunLoopRunInMode + 122

                28  com.apple.HIToolbox             0x92d7a37b RunCurrentEventLoopInMode + 321

                29  com.apple.HIToolbox             0x92d7a0a2 ReceiveNextEventCommon + 777

                30  com.apple.HIToolbox             0x92d79d7b _BlockUntilNextEventMatchingListInModeWithFilter + 71

                31  com.apple.AppKit                    0x9137ab2d _DPSNextEvent + 2101

                32  com.apple.AppKit                    0x91aece90 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 2859

                33  com.apple.AppKit                    0x91aec35d -[NSApplication(NSEvent) nextEventMatchingMask:untilDate:inMode:dequeue:] + 134

                34  com.apple.AppKit                    0x9136fa7d -[NSApplication run] + 763

                35  com.adobe.Acrobat.framework          0x001348de 0x12b000 + 39134

                36  com.adobe.Acrobat.framework          0x00133037 RunAcrobat + 307

                37  com.adobe.Acrobat.Pro                        0x0002eed5 main + 91

                38  com.adobe.Acrobat.Pro                        0x0002ee71 start + 53

                 

                Thread 1:: Dispatch queue: NSOperationQueue 0x7b924eb0 (QOS: UNSPECIFIED)

                0   libsystem_kernel.dylib             0xa73da14e __semwait_signal + 10

                1   libsystem_c.dylib                      0xa7345db7 nanosleep$UNIX2003 + 189

                2   com.apple.Foundation            0x9521b018 + + 170

                3   com.adobe.Acrobat.framework           0x00f9146e 0x12b000 + 15098990

                4   com.apple.Foundation            0x9518aee3 -[__NSOperationInternal _start:] + 800

                5   com.apple.Foundation            0x9518abbc -[NSOperation start] + 60

                6   com.apple.Foundation            0x951874dc __NSOQSchedule_f + 299

                7   libdispatch.dylib                        0xa72485dd dispatchclient_callout + 50

                8   libdispatch.dylib                        0xa725be08 dispatchcontinuation_pop + 467

                9   libdispatch.dylib                        0xa7252f22 dispatchasync_redirect_invoke + 644

                10  libdispatch.dylib                       0xa724a18b dispatchroot_queue_drain + 660

                11  libdispatch.dylib                       0xa7249ea5 dispatchworker_thread3 + 100

                12  libsystem_pthread.dylib       0xa758efa5 pthreadwqthread + 1356

                13  libsystem_pthread.dylib       0xa758ea32 start_wqthread + 34

                 

                Thread 2:: CVDisplayLink

                0   libsystem_kernel.dylib             0xa73d9d4e __psynch_cvwait + 10

                1   libsystem_pthread.dylib         0xa759043c pthreadcond_wait + 658

                2   libsystem_pthread.dylib         0xa759208c pthread_cond_wait$UNIX2003 + 51

                3   com.apple.CoreVideo              0x94e25466 CVDisplayLink::runIOThread() + 980

                4   libsystem_pthread.dylib         0xa758f4d5 pthreadbody + 347

                5   libsystem_pthread.dylib         0xa758f37a pthreadstart + 357

                6   libsystem_pthread.dylib         0xa758ea56 thread_start + 34

                 

                Thread 3:

                0   libsystem_kernel.dylib             0xa73d9d4e __psynch_cvwait + 10

                1   libsystem_pthread.dylib         0xa759043c pthreadcond_wait + 658

                2   libsystem_pthread.dylib         0xa759208c pthread_cond_wait$UNIX2003 + 51

                3   com.apple.CoreServices.CarbonCore  0x9475b8d8 TSWaitOnCondition + 113

                4   com.apple.CoreServices.CarbonCore  0x9475baca TSWaitOnConditionTimedRelative + 173

                5   com.apple.CoreServices.CarbonCore  0x94735df8 MPWaitOnQueue + 189

                6   com.adobe.ACE                         0x024555ec 0x2453000 + 9708

                7   com.adobe.ACE                         0x02455551 0x2453000 + 9553

                8   com.apple.CoreServices.CarbonCore  0x94736242 PrivateMPEntryPoint + 51

                9   libsystem_pthread.dylib         0xa758f4d5 pthreadbody + 347

                10  libsystem_pthread.dylib       0xa758f37a pthreadstart + 357

                11  libsystem_pthread.dylib       0xa758ea56 thread_start + 34

                 

                Thread 4:

                0   libsystem_kernel.dylib             0xa73d9d4e __psynch_cvwait + 10

                1   libsystem_pthread.dylib         0xa759043c pthreadcond_wait + 658

                2   libsystem_pthread.dylib         0xa759208c pthread_cond_wait$UNIX2003 + 51

                3   com.apple.CoreServices.CarbonCore  0x9475b8d8 TSWaitOnCondition + 113

                4   com.apple.CoreServices.CarbonCore  0x9475baca TSWaitOnConditionTimedRelative + 173

                5   com.apple.CoreServices.CarbonCore  0x94735df8 MPWaitOnQueue + 189

                6   com.adobe.ACE                         0x024555ec 0x2453000 + 9708

                7   com.adobe.ACE                         0x02455551 0x2453000 + 9553

                8   com.apple.CoreServices.CarbonCore  0x94736242 PrivateMPEntryPoint + 51

                9   libsystem_pthread.dylib         0xa758f4d5 pthreadbody + 347

                10  libsystem_pthread.dylib       0xa758f37a pthreadstart + 357

                11  libsystem_pthread.dylib       0xa758ea56 thread_start + 34

                 

                Thread 5:

                0   libsystem_kernel.dylib             0xa73d9d4e __psynch_cvwait + 10

                1   libsystem_pthread.dylib         0xa759043c pthreadcond_wait + 658

                2   libsystem_pthread.dylib         0xa759208c pthread_cond_wait$UNIX2003 + 51

                3   com.apple.CoreServices.CarbonCore  0x9475b8d8 TSWaitOnCondition + 113

                4   com.apple.CoreServices.CarbonCore  0x9475baca TSWaitOnConditionTimedRelative + 173

                5   com.apple.CoreServices.CarbonCore  0x94735df8 MPWaitOnQueue + 189

                6   com.adobe.ACE                         0x024555ec 0x2453000 + 9708

                7   com.adobe.ACE                         0x02455551 0x2453000 + 9553

                8   com.apple.CoreServices.CarbonCore  0x94736242 PrivateMPEntryPoint + 51

                9   libsystem_pthread.dylib         0xa758f4d5 pthreadbody + 347

                10  libsystem_pthread.dylib        0xa758f37a pthreadstart + 357

                11  libsystem_pthread.dylib       0xa758ea56 thread_start + 34

                 

                Thread 6:

                0   libsystem_kernel.dylib             0xa73d9d4e __psynch_cvwait + 10

                1   libsystem_pthread.dylib         0xa759043c pthreadcond_wait + 658

                2   libsystem_pthread.dylib         0xa759208c pthread_cond_wait$UNIX2003 + 51

                3   com.apple.CoreServices.CarbonCore  0x9475b8d8 TSWaitOnCondition + 113

                4   com.apple.CoreServices.CarbonCore  0x9475baca TSWaitOnConditionTimedRelative + 173

                5   com.apple.CoreServices.CarbonCore  0x94735df8 MPWaitOnQueue + 189

                6   com.adobe.ACE                         0x024555ec 0x2453000 + 9708

                7   com.adobe.ACE                         0x02455551 0x2453000 + 9553

                8   com.apple.CoreServices.CarbonCore  0x94736242 PrivateMPEntryPoint + 51

                9   libsystem_pthread.dylib         0xa758f4d5 pthreadbody + 347

                10  libsystem_pthread.dylib       0xa758f37a pthreadstart + 357

                11  libsystem_pthread.dylib       0xa758ea56 thread_start + 34

                 

                Thread 7:

                0   libsystem_kernel.dylib             0xa73d9d4e __psynch_cvwait + 10

                1   libsystem_pthread.dylib         0xa759043c pthreadcond_wait + 658

                2   libsystem_pthread.dylib         0xa759208c pthread_cond_wait$UNIX2003 + 51

                3   com.apple.CoreServices.CarbonCore  0x9475b8d8 TSWaitOnCondition + 113

                4   com.apple.CoreServices.CarbonCore  0x9475baca TSWaitOnConditionTimedRelative + 173

                5   com.apple.CoreServices.CarbonCore  0x94735df8 MPWaitOnQueue + 189

                6   com.adobe.ACE                         0x024555ec 0x2453000 + 9708

                7   com.adobe.ACE                         0x02455551 0x2453000 + 9553

                8   com.apple.CoreServices.CarbonCore  0x94736242 PrivateMPEntryPoint + 51

                9   libsystem_pthread.dylib         0xa758f4d5 pthreadbody + 347

                10  libsystem_pthread.dylib       0xa758f37a pthreadstart + 357

                11  libsystem_pthread.dylib       0xa758ea56 thread_start + 34

                 

                Thread 8:

                0   libsystem_kernel.dylib             0xa73d9d4e __psynch_cvwait + 10

                1   libsystem_pthread.dylib         0xa759043c pthreadcond_wait + 658

                2   libsystem_pthread.dylib         0xa759208c pthread_cond_wait$UNIX2003 + 51

                3   com.apple.CoreServices.CarbonCore  0x9475b8d8 TSWaitOnCondition + 113

                4   com.apple.CoreServices.CarbonCore  0x9475baca TSWaitOnConditionTimedRelative + 173

                5   com.apple.CoreServices.CarbonCore  0x94735df8 MPWaitOnQueue + 189

                6   com.adobe.ACE                         0x024555ec 0x2453000 + 9708

                7   com.adobe.ACE                         0x02455551 0x2453000 + 9553

                8   com.apple.CoreServices.CarbonCore  0x94736242 PrivateMPEntryPoint + 51

                9   libsystem_pthread.dylib         0xa758f4d5 pthreadbody + 347

                10  libsystem_pthread.dylib       0xa758f37a pthreadstart + 357

                11  libsystem_pthread.dylib       0xa758ea56 thread_start + 34

                 

                Thread 9:

                0   libsystem_kernel.dylib             0xa73d9d4e __psynch_cvwait + 10

                1   libsystem_pthread.dylib         0xa759043c pthreadcond_wait + 658

                2   libsystem_pthread.dylib         0xa759208c pthread_cond_wait$UNIX2003 + 51

                3   com.apple.CoreServices.CarbonCore  0x9475b8d8 TSWaitOnCondition + 113

                4   com.apple.CoreServices.CarbonCore  0x9475baca TSWaitOnConditionTimedRelative + 173

                5   com.apple.CoreServices.CarbonCore  0x94735df8 MPWaitOnQueue + 189

                6   com.adobe.ACE                         0x024555ec 0x2453000 + 9708

                7   com.adobe.ACE                         0x02455551 0x2453000 + 9553

                8   com.apple.CoreServices.CarbonCore  0x94736242 PrivateMPEntryPoint + 51

                9   libsystem_pthread.dylib         0xa758f4d5 pthreadbody + 347

                10  libsystem_pthread.dylib       0xa758f37a pthreadstart + 357

                11  libsystem_pthread.dylib       0xa758ea56 thread_start + 34

                 

                Thread 10:

                0   libsystem_kernel.dylib             0xa73d9d4e __psynch_cvwait + 10

                1   libsystem_pthread.dylib         0xa759043c pthreadcond_wait + 658

                2   libsystem_pthread.dylib         0xa759208c pthread_cond_wait$UNIX2003 + 51

                3   com.apple.CoreServices.CarbonCore  0x9475b8d8 TSWaitOnCondition + 113

                4   com.apple.CoreServices.CarbonCore  0x9475baca TSWaitOnConditionTimedRelative + 173

                5   com.apple.CoreServices.CarbonCore  0x94735df8 MPWaitOnQueue + 189

                6   com.adobe.ACE                         0x024555ec 0x2453000 + 9708

                7   com.adobe.ACE                         0x02455551 0x2453000 + 9553

                8   com.apple.CoreServices.CarbonCore  0x94736242 PrivateMPEntryPoint + 51

                9   libsystem_pthread.dylib         0xa758f4d5 pthreadbody + 347

                10  libsystem_pthread.dylib       0xa758f37a pthreadstart + 357

                11  libsystem_pthread.dylib       0xa758ea56 thread_start + 34

                 

                Thread 11:

                0   libsystem_kernel.dylib             0xa73d9d4e __psynch_cvwait + 10

                1   libsystem_pthread.dylib         0xa759043c pthreadcond_wait + 658

                2   libsystem_pthread.dylib         0xa759208c pthread_cond_wait$UNIX2003 + 51

                3   com.apple.CoreServices.CarbonCore  0x9475b8d8 TSWaitOnCondition + 113

                4   com.apple.CoreServices.CarbonCore  0x9475baca TSWaitOnConditionTimedRelative + 173

                5   com.apple.CoreServices.CarbonCore  0x94735df8 MPWaitOnQueue + 189

                6   com.adobe.ACE                         0x024555ec 0x2453000 + 9708

                7   com.adobe.ACE                         0x02455551 0x2453000 + 9553

                8   com.apple.CoreServices.CarbonCore  0x94736242 PrivateMPEntryPoint + 51

                9   libsystem_pthread.dylib         0xa758f4d5 pthreadbody + 347

                10  libsystem_pthread.dylib       0xa758f37a pthreadstart + 357

                11  libsystem_pthread.dylib       0xa758ea56 thread_start + 34

                 

                Thread 12:

                0   libsystem_kernel.dylib             0xa73d9d4e __psynch_cvwait + 10

                1   libsystem_pthread.dylib         0xa759043c pthreadcond_wait + 658

                2   libsystem_pthread.dylib         0xa759208c pthread_cond_wait$UNIX2003 + 51

                3   com.apple.CoreServices.CarbonCore  0x9475b8d8 TSWaitOnCondition + 113

                4   com.apple.CoreServices.CarbonCore  0x9475baca TSWaitOnConditionTimedRelative + 173

                5   com.apple.CoreServices.CarbonCore  0x94735df8 MPWaitOnQueue + 189

                6   com.adobe.ACE                         0x024555ec 0x2453000 + 9708

                7   com.adobe.ACE                         0x02455551 0x2453000 + 9553

                8   com.apple.CoreServices.CarbonCore  0x94736242 PrivateMPEntryPoint + 51

                9   libsystem_pthread.dylib         0xa758f4d5 pthreadbody + 347

                10  libsystem_pthread.dylib       0xa758f37a pthreadstart + 357

                11  libsystem_pthread.dylib       0xa758ea56 thread_start + 34

                 

                Thread 13:

                0   libsystem_kernel.dylib             0xa73d9d4e __psynch_cvwait + 10

                1   libsystem_pthread.dylib         0xa759043c pthreadcond_wait + 658

                2   libsystem_pthread.dylib         0xa759208c pthread_cond_wait$UNIX2003 + 51

                3   com.apple.CoreServices.CarbonCore  0x9475b8d8 TSWaitOnCondition + 113

                4   com.apple.CoreServices.CarbonCore  0x9475baca TSWaitOnConditionTimedRelative + 173

                5   com.apple.CoreServices.CarbonCore  0x94735df8 MPWaitOnQueue + 189

                6   com.adobe.ACE                         0x024555ec 0x2453000 + 9708

                7   com.adobe.ACE                         0x02455551 0x2453000 + 9553

                8   com.apple.CoreServices.CarbonCore  0x94736242 PrivateMPEntryPoint + 51

                9   libsystem_pthread.dylib         0xa758f4d5 pthreadbody + 347

                10  libsystem_pthread.dylib       0xa758f37a pthreadstart + 357

                11  libsystem_pthread.dylib       0xa758ea56 thread_start + 34

                 

                Thread 14:

                0   libsystem_kernel.dylib             0xa73d9d4e __psynch_cvwait + 10

                1   libsystem_pthread.dylib         0xa759043c pthreadcond_wait + 658

                2   libsystem_pthread.dylib         0xa759208c pthread_cond_wait$UNIX2003 + 51

                3   com.adobe.AGM                       0x025bd3e7 0x25b1000 + 50151

                4   com.adobe.AGM                       0x025bd326 0x25b1000 + 49958

                5   com.adobe.AGM                       0x025bd2c4 0x25b1000 + 49860

                6   com.adobe.AGM                       0x025bcf64 0x25b1000 + 48996

                7   libsystem_pthread.dylib         0xa758f4d5 pthreadbody + 347

                8   libsystem_pthread.dylib         0xa758f37a pthreadstart + 357

                9   libsystem_pthread.dylib         0xa758ea56 thread_start + 34

                 

                Thread 15:

                0   libsystem_kernel.dylib             0xa73d9d4e __psynch_cvwait + 10

                1   libsystem_pthread.dylib         0xa759043c pthreadcond_wait + 658

                2   libsystem_pthread.dylib         0xa759208c pthread_cond_wait$UNIX2003 + 51

                3   com.adobe.AGM                       0x025bd3e7 0x25b1000 + 50151

                4   com.adobe.AGM                       0x025bd326 0x25b1000 + 49958

                5   com.adobe.AGM                       0x025bd2c4 0x25b1000 + 49860

                6   com.adobe.AGM                       0x025bcf64 0x25b1000 + 48996

                7   libsystem_pthread.dylib         0xa758f4d5 pthreadbody + 347

                8   libsystem_pthread.dylib         0xa758f37a pthreadstart + 357

                9   libsystem_pthread.dylib         0xa758ea56 thread_start + 34

                 

                Thread 16:

                0   libsystem_kernel.dylib             0xa73d9d4e __psynch_cvwait + 10

                1   libsystem_pthread.dylib         0xa759043c pthreadcond_wait + 658

                2   libsystem_pthread.dylib         0xa759208c pthread_cond_wait$UNIX2003 + 51

                3   com.adobe.AGM                       0x025bd3e7 0x25b1000 + 50151

                4   com.adobe.AGM                       0x025bd326 0x25b1000 + 49958

                5   com.adobe.AGM                       0x025bd2c4 0x25b1000 + 49860

                6   com.adobe.AGM                       0x025bcf64 0x25b1000 + 48996

                7   libsystem_pthread.dylib         0xa758f4d5 pthreadbody + 347

                8   libsystem_pthread.dylib         0xa758f37a pthreadstart + 357

                9   libsystem_pthread.dylib         0xa758ea56 thread_start + 34

                 

                Thread 17:: com.apple.NSEventThread

                0   libsystem_kernel.dylib             0xa73d0402 mach_msg_trap + 10

                1   libsystem_kernel.dylib             0xa73cfa3f mach_msg + 47

                2   com.apple.CoreFoundation                   0x9377ea68 __CFRunLoopServiceMachPort + 296

                3   com.apple.CoreFoundation                   0x9377da56 __CFRunLoopRun + 2262

                4   com.apple.CoreFoundation                   0x9377ce51 CFRunLoopRunSpecific + 641

                5   com.apple.CoreFoundation                   0x9377cbba CFRunLoopRunInMode + 122

                6   com.apple.AppKit                     0x914aa580 _NSEventThread + 165

                7   libsystem_pthread.dylib         0xa758f4d5 pthreadbody + 347

                8   libsystem_pthread.dylib         0xa758f37a pthreadstart + 357

                9   libsystem_pthread.dylib         0xa758ea56 thread_start + 34

                 

                Thread 18:

                0   libsystem_kernel.dylib             0xa73db206 kevent + 10

                1   com.adobe.Acrobat.framework           0x01608be9 0x12b000 + 21879785

                2   com.adobe.Acrobat.framework           0x01564655 0x12b000 + 21206613

                3   com.adobe.Acrobat.framework           0x01560735 0x12b000 + 21190453

                4   libsystem_pthread.dylib         0xa758f4d5 pthreadbody + 347

                5   libsystem_pthread.dylib         0xa758f37a pthreadstart + 357

                6   libsystem_pthread.dylib         0xa758ea56 thread_start + 34

                 

                Thread 19:

                0   libsystem_kernel.dylib             0xa73d0402 mach_msg_trap + 10

                1   libsystem_kernel.dylib             0xa73cfa3f mach_msg + 47

                2   com.apple.CoreFoundation                   0x9377ea68 __CFRunLoopServiceMachPort + 296

                3   com.apple.CoreFoundation                   0x9377da56 __CFRunLoopRun + 2262

                4   com.apple.CoreFoundation                   0x9377ce51 CFRunLoopRunSpecific + 641

                5   com.apple.CoreFoundation                   0x9377cbba CFRunLoopRunInMode + 122

                6   com.adobe.AcrobatPlugin.EFS              0x09119846 0x9102000 + 96326

                7   com.apple.Foundation            0x95180598 -[NSThread main] + 39

                8   com.apple.Foundation            0x9518041c __NSThread__start__ + 1269

                9   libsystem_pthread.dylib         0xa758f4d5 pthreadbody + 347

                10  libsystem_pthread.dylib       0xa758f37a pthreadstart + 357

                11  libsystem_pthread.dylib       0xa758ea56 thread_start + 34

                 

                Thread 20:

                0   libsystem_kernel.dylib             0xa73da716 __workq_kernreturn + 10

                1   libsystem_pthread.dylib         0xa758f059 pthreadwqthread + 1536

                2   libsystem_pthread.dylib         0xa758ea32 start_wqthread + 34

                 

                Thread 21:

                0   libsystem_kernel.dylib             0xa73da716 __workq_kernreturn + 10

                1   libsystem_pthread.dylib         0xa758f059 pthreadwqthread + 1536

                2   libsystem_pthread.dylib         0xa758ea32 start_wqthread + 34

                 

                Thread 22:

                0   libsystem_kernel.dylib             0xa73da716 __workq_kernreturn + 10

                1   libsystem_pthread.dylib         0xa758f059 pthreadwqthread + 1536

                2   libsystem_pthread.dylib         0xa758ea32 start_wqthread + 34

                 

                Thread 23:

                0   libsystem_kernel.dylib             0xa73da716 __workq_kernreturn + 10

                1   libsystem_pthread.dylib         0xa758f059 pthreadwqthread + 1536

                2   libsystem_pthread.dylib         0xa758ea32 start_wqthread + 34

                 

                Thread 24:

                0   libsystem_kernel.dylib             0xa73da716 __workq_kernreturn + 10

                1   libsystem_pthread.dylib         0xa758f059 pthreadwqthread + 1536

                2   libsystem_pthread.dylib         0xa758ea32 start_wqthread + 34

                 

                Thread 25:

                0   libsystem_kernel.dylib             0xa73da716 __workq_kernreturn + 10

                1   libsystem_pthread.dylib         0xa758f059 pthreadwqthread + 1536

                2   libsystem_pthread.dylib         0xa758ea32 start_wqthread + 34

                 

                Thread 26:

                0   libsystem_kernel.dylib             0xa73da716 __workq_kernreturn + 10

                1   libsystem_pthread.dylib         0xa758f059 pthreadwqthread + 1536

                2   libsystem_pthread.dylib         0xa758ea32 start_wqthread + 34

                 

                Thread 27:

                0   libsystem_kernel.dylib             0xa73da716 __workq_kernreturn + 10

                1   libsystem_pthread.dylib         0xa758f059 pthreadwqthread + 1536

                2   libsystem_pthread.dylib         0xa758ea32 start_wqthread + 34

                 

                Thread 28:

                0   libsystem_pthread.dylib         0xa758ea10 start_wqthread + 0

                1   ???                                0x63d000e0 0 + 1674576096

                 

                Thread 29:

                0   libsystem_kernel.dylib             0xa73da716 __workq_kernreturn + 10

                1   libsystem_pthread.dylib         0xa758f059 pthreadwqthread + 1536

                2   libsystem_pthread.dylib         0xa758ea32 start_wqthread + 34

                 

                Thread 30:

                0   libsystem_kernel.dylib             0xa73da716 __workq_kernreturn + 10

                1   libsystem_pthread.dylib         0xa758f059 pthreadwqthread + 1536

                2   libsystem_pthread.dylib         0xa758ea32 start_wqthread + 34

                 

                Thread 31:

                0   libsystem_pthread.dylib         0xa758ea10 start_wqthread + 0

                1   ???                                0x000186ac 0 + 100012

                 

                Thread 0 crashed with X86 Thread State (32-bit):

                  eax: 0x00000000  ebx: 0x00148c01  ecx: 0x9130cf63  edx: 0x76153dd0

                  edi: 0xa7be8901  esi: 0xa67a5671  ebp: 0xbffcecc8  esp: 0xbffceca0

                   ss: 0x00000023  efl: 0x00210246  eip: 0xa67a56b6   cs: 0x0000001b

                   ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f

                  cr2: 0x00000010

                 

                Logical CPU:     4

                Error Code:      0x00000004

                Trap Number:     14

                 

                 

                Binary Images:

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                0x92521000 - 0x92530ff7  com.apple.LangAnalysis (1.7.0 - 1.7.0) <92601EB8-3F73-3BBF-B3B6-0C7D47D819A9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalys is.framework/Versions/A/LangAnalysis

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                0x92d42000 - 0x92d4bff3  com.apple.audio.SoundManager (4.2 - 4.2) <FA75FD1F-2FEE-3E25-A160-AF78044082BE> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/V ersions/A/CarbonSound

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                0xa54c4000 - 0xa54c8fff  libScreenReader.dylib (562.18.4) <24F173B6-9EB9-3730-A6CE-D43827265020> /usr/lib/libScreenReader.dylib

                0xa54c9000 - 0xa54cafff  libSystem.B.dylib (1252.50.4) <52071A3F-5A88-363F-87E2-2C9E8F7B0D04> /usr/lib/libSystem.B.dylib

                0xa54cb000 - 0xa54ccfff  libThaiTokenizer.dylib (2.2) <70BEEBB2-F8FD-3942-B874-3F9D7098AD86> /usr/lib/libThaiTokenizer.dylib

                0xa54d9000 - 0xa54eeff7  libapple_nghttp2.dylib (1.24) <480C0C04-2533-3D44-8232-006B6CBA7758> /usr/lib/libapple_nghttp2.dylib

                0xa54ef000 - 0xa551afff  libarchive.2.dylib (54) <D55C5F86-251D-3C33-A617-0C623D4F512E> /usr/lib/libarchive.2.dylib

                0xa551b000 - 0xa566affb  libate.dylib (1.13.1) <E109CCBF-357D-3C87-9CE5-D53AE03609A2> /usr/lib/libate.dylib

                0xa566e000 - 0xa566eff3  libauto.dylib (187) <CE2A78CC-670F-3E07-9539-822DCD2F6084> /usr/lib/libauto.dylib

                0xa566f000 - 0xa567ffff  libbsm.0.dylib (39) <6A4D8D43-8AD8-3B0C-A19C-22A77D30DD8E> /usr/lib/libbsm.0.dylib

                0xa5680000 - 0xa568cff7  libbz2.1.0.dylib (38) <77C24A36-BE84-3702-A786-935C597A0A86> /usr/lib/libbz2.1.0.dylib

                0xa568d000 - 0xa56e6ffb  libc+.1.dylib (400.9) <BA03445F-C2AD-3C30-A25D-3654091142AB> /usr/lib/libc+.1.dylib

                0xa56e7000 - 0xa5708fff  libc+abi.dylib (400.8.2) <60422228-2A4A-3A12-AB94-3110E9082D62> /usr/lib/libc+abi.dylib

                0xa570a000 - 0xa571bff7  libcmph.dylib (6) <89C46A30-9228-3442-A6C1-C4D8F51CD719> /usr/lib/libcmph.dylib

                0xa571c000 - 0xa5731ff7  libcompression.dylib (47.60.2) <FB4313A1-D9BE-36DD-A8A2-1AC45D0320AD> /usr/lib/libcompression.dylib

                0xa5732000 - 0xa5749ffb  libcoretls.dylib (155.50.1) <A7FFC69E-B53D-324D-8AE1-C1AC50CEB37F> /usr/lib/libcoretls.dylib

                0xa574a000 - 0xa574bfff  libcoretls_cfhelpers.dylib (155.50.1) <D210E966-844F-3A00-A17E-7489EE444E36> /usr/lib/libcoretls_cfhelpers.dylib

                0xa57ed000 - 0xa58cbfff  libcrypto.0.9.8.dylib (76.30.1) <AE86D3F1-E7D3-32B5-983B-D436AAA191A2> /usr/lib/libcrypto.0.9.8.dylib

                0xa58cc000 - 0xa5a73ff3  libcrypto.35.dylib (22.50.2) <A658A3FD-A5C4-3DC9-9A45-A2E97282D419> /usr/lib/libcrypto.35.dylib

                0xa5c27000 - 0xa5c32ff7  libcsfde.dylib (546.50.1) <12C73D6A-CD0E-393B-A0EB-C52370D857CD> /usr/lib/libcsfde.dylib

                0xa5c33000 - 0xa5c8afff  libcups.2.dylib (462.2.4) <010A52E7-8552-3FA0-AE74-0083547842C0> /usr/lib/libcups.2.dylib

                0xa5cb6000 - 0xa5d08fff  libcurl.4.dylib (105.40.1) <9809E78E-365C-3F94-A230-4933A28558E0> /usr/lib/libcurl.4.dylib

                0xa5da1000 - 0xa5da1fff  libenergytrace.dylib (16) <34FC43C7-D9B6-3C01-8B65-E49059D31279> /usr/lib/libenergytrace.dylib

                0xa5dc7000 - 0xa5dc7fff  libffi.dylib (18.1) <29AFF233-C7C5-3395-B2D7-AECBB31DD189> /usr/lib/libffi.dylib

                0xa5dd0000 - 0xa5dd4ff7  libgermantok.dylib (17) <D076A563-3A8D-3498-95CD-51EEE63A6419> /usr/lib/libgermantok.dylib

                0xa5dd5000 - 0xa5dd9fff  libheimdal-asn1.dylib (520.50.6) <CAA45AC8-3953-38C7-B6C1-E7ACA1607054> /usr/lib/libheimdal-asn1.dylib

                0xa5e05000 - 0xa5ef5ff3  libiconv.2.dylib (51.50.1) <F3BF51D6-CFAD-3105-AF32-0667945E0F99> /usr/lib/libiconv.2.dylib

                0xa5ef6000 - 0xa6118ff7  libicucore.A.dylib (59180.0.1) <322C7D95-258D-3593-B3EF-444D77044D1E> /usr/lib/libicucore.A.dylib

                0xa6160000 - 0xa6161fff  liblangid.dylib (128) <120FE992-47E4-3A73-A039-1B401F5696DC> /usr/lib/liblangid.dylib

                0xa6162000 - 0xa617aff7  liblzma.5.dylib (10) <8A5C9679-430A-3A19-AF68-9D21BAC442C7> /usr/lib/liblzma.5.dylib

                0xa617b000 - 0xa6190fff  libmarisa.dylib (9) <805453EE-B829-3DA5-8DF3-5132D03D5B74> /usr/lib/libmarisa.dylib

                0xa6191000 - 0xa6244ffb  libmecab.1.0.0.dylib (779.7.6) <DFB1DF68-1962-3033-8349-D87415307317> /usr/lib/libmecab.1.0.0.dylib

                0xa6245000 - 0xa6462fff  libmecabra.dylib (779.7.6) <A6D0BC1B-9DF2-3A26-8E1A-06AE207355E7> /usr/lib/libmecabra.dylib

                0xa6629000 - 0xa67a0ff3  libnetwork.dylib (1229.70.2) <2B814796-E4F2-3AD3-A8E2-BECB4A4726F1> /usr/lib/libnetwork.dylib

                0xa67a1000 - 0xa6b810fb  libobjc.A.dylib (723) <069E8DD2-ECBD-3296-9688-199A93DB8F1F> /usr/lib/libobjc.A.dylib

                0xa6b82000 - 0xa6b82fff  libodfde.dylib (24.50.1) <6948AA12-CEBE-3D97-B234-B0C2968EE064> /usr/lib/libodfde.dylib

                0xa6b85000 - 0xa6b88fff  libpam.2.dylib (22) <7106F43C-84DD-3F26-905A-B52780AFEB3E> /usr/lib/libpam.2.dylib

                0xa6b8b000 - 0xa6bbcfff  libpcap.A.dylib (79.20.1) <154889CF-5F83-3012-953E-0FC8FEE50FF8> /usr/lib/libpcap.A.dylib

                0xa6bfa000 - 0xa6c15ffb  libresolv.9.dylib (65) <65A43F5B-CF88-3948-AE5C-D7CA02D814A1> /usr/lib/libresolv.9.dylib

                0xa6c4e000 - 0xa6c5fff7  libsasl2.2.dylib (211) <42C44CD3-07F5-3D62-8D63-350AD6FC6A63> /usr/lib/libsasl2.2.dylib

                0xa6c60000 - 0xa6deaffb  libsqlite3.dylib (274.8.1) <2865CDEE-96C4-3ECC-9F4B-876D0CD27C41> /usr/lib/libsqlite3.dylib

                0xa6e42000 - 0xa6ea0ffb  libssl.35.dylib (22.50.2) <1AAEE15A-D711-3B1B-81A9-3195E6EFB3DE> /usr/lib/libssl.35.dylib

                0xa6efa000 - 0xa6f4affb  libstdc+.6.0.9.dylib (104.1) <506C07FB-2EE1-3948-A062-BB0E5C40FA85> /usr/lib/libstdc+.6.0.9.dylib

                0xa6f4b000 - 0xa6f7dff7  libtidy.A.dylib (15.18.1) <EB1776E8-B1BC-34AD-AA1B-C09294F1BC86> /usr/lib/libtidy.A.dylib

                0xa6f8e000 - 0xa6fedfff  libusrtcp.dylib (1229.70.2) <DCC93418-5566-3D51-A3D9-77910D9FDDFA> /usr/lib/libusrtcp.dylib

                0xa6fee000 - 0xa6ff1ff7  libutil.dylib (51.20.1) <86BD9675-16A2-345D-9B8D-E8A3397F2365> /usr/lib/libutil.dylib

                0xa6ff2000 - 0xa7000ff7  libxar.1.dylib (400) <4B664A7E-EC05-34AD-ACC6-C879B69DBA7C> /usr/lib/libxar.1.dylib

                0xa7001000 - 0xa70dfff7  libxml2.2.dylib (31.11) <6F773CE6-CB18-3A29-983E-AFED28B03795> /usr/lib/libxml2.2.dylib

                0xa70e0000 - 0xa7108ff3  libxslt.1.dylib (15.12) <2A385CB5-9458-3408-A4F2-1F51553823F4> /usr/lib/libxslt.1.dylib

                0xa7109000 - 0xa7118ff7  libz.1.dylib (70) <588F445F-0065-3D77-8002-BA9411DA1D70> /usr/lib/libz.1.dylib

                0xa7153000 - 0xa7157fff  libcache.dylib (80) <E9928057-A238-3619-8E30-4D1C21C9493C> /usr/lib/system/libcache.dylib

                0xa7158000 - 0xa7162fff  libcommonCrypto.dylib (60118.50.1) <95434E97-2B85-3607-9E02-2A8CFD178D23> /usr/lib/system/libcommonCrypto.dylib

                0xa7163000 - 0xa7168fff  libcompiler_rt.dylib (62) <B9947B1F-9930-385A-A960-856CF6C539CF> /usr/lib/system/libcompiler_rt.dylib

                0xa7169000 - 0xa7173ff3  libcopyfile.dylib (146.50.5) <6A3EF295-2778-3405-BE11-8947695F4A31> /usr/lib/system/libcopyfile.dylib

                0xa7174000 - 0xa71dcff7  libcorecrypto.dylib (562.70.1) <DFFE5594-AC34-329C-B018-B7B608D28E08> /usr/lib/system/libcorecrypto.dylib

                0xa7247000 - 0xa727cfff  libdispatch.dylib (913.60.2) <29F0653D-924A-35E4-BB3C-AD7B56ACE092> /usr/lib/system/libdispatch.dylib

                0xa727d000 - 0xa729afff  libdyld.dylib (551.4) <71C23F4A-E3BE-34B7-B3AC-90F781E3ECDA> /usr/lib/system/libdyld.dylib

                0xa729b000 - 0xa729bfff  libkeymgr.dylib (28) <35604C10-4B09-3AA0-9694-87D40C15E706> /usr/lib/system/libkeymgr.dylib

                0xa729c000 - 0xa72a8ff7  libkxld.dylib (4570.71.3) <5C62055C-6740-3312-A150-B769D0B70118> /usr/lib/system/libkxld.dylib

                0xa72a9000 - 0xa72a9fff  liblaunch.dylib (1205.70.9) <1AEC29B0-C621-330B-95D0-83E22475220C> /usr/lib/system/liblaunch.dylib

                0xa72aa000 - 0xa72affff  libmacho.dylib (906) <14070ABC-E6F7-3CD5-9527-56E38D65BC74> /usr/lib/system/libmacho.dylib

                0xa72b0000 - 0xa72b2fff  libquarantine.dylib (86) <2660EB51-FA02-36ED-9416-83A4A6849026> /usr/lib/system/libquarantine.dylib

                0xa72b3000 - 0xa72b4fff  libremovefile.dylib (45) <BE0DA6CE-2EF4-3BE9-84E1-BB27E1F385DD> /usr/lib/system/libremovefile.dylib

                0xa72b5000 - 0xa72ccff7  libsystem_asl.dylib (356.70.1) <DD6A85F9-7255-356C-BC52-28E9EC6455CC> /usr/lib/system/libsystem_asl.dylib

                0xa72cd000 - 0xa72cdfff  libsystem_blocks.dylib (67) <D45F0CE1-D217-3B46-A84A-F884FE576E04> /usr/lib/system/libsystem_blocks.dylib

                0xa72ce000 - 0xa735aff3  libsystem_c.dylib (1244.50.9) <3A7B32B2-F70C-3148-A2B0-38412EF1489F> /usr/lib/system/libsystem_c.dylib

                0xa735b000 - 0xa735efff  libsystem_configuration.dylib (963.50.8) <EBE21758-807D-3038-91A9-F6075353C6A0> /usr/lib/system/libsystem_configuration.dylib

                0xa735f000 - 0xa7362fff  libsystem_coreservices.dylib (51) <CF4379BC-AEDD-34DF-BFD7-CEA27B0930D5> /usr/lib/system/libsystem_coreservices.dylib

                0xa7363000 - 0xa7364fff  libsystem_darwin.dylib (1244.50.9) <326B9F59-5784-3C79-8A44-7C40D662C695> /usr/lib/system/libsystem_darwin.dylib

                0xa7365000 - 0xa736bff3  libsystem_dnssd.dylib (878.70.2) <A18A9225-E03D-390F-81BE-34147AE48DA3> /usr/lib/system/libsystem_dnssd.dylib

                0xa736c000 - 0xa73bbffb  libsystem_info.dylib (517.30.1) <E2FFFE29-1405-342E-8C57-31F681F510F7> /usr/lib/system/libsystem_info.dylib

                0xa73bc000 - 0xa73e0ff3  libsystem_kernel.dylib (4570.71.3) <4CBEB941-2CD2-3956-B76A-46BBF8906D24> /usr/lib/system/libsystem_kernel.dylib

                0xa73e1000 - 0xa7430fdb  libsystem_m.dylib (3147.50.1) <E87B9A1C-9F28-340E-BEB5-D1A5E84B6140> /usr/lib/system/libsystem_m.dylib

                0xa7431000 - 0xa744bfff  libsystem_malloc.dylib (140.50.6) <970603BE-8A36-3776-81A6-BC1B1D04AC35> /usr/lib/system/libsystem_malloc.dylib

                0xa744c000 - 0xa7570ff7  libsystem_network.dylib (1229.70.2) <A9F83B3E-CD61-3DF4-B4C0-D5A916061094> /usr/lib/system/libsystem_network.dylib

                0xa7571000 - 0xa757bfff  libsystem_networkextension.dylib (767.70.1) <9E698647-4060-3819-9AE1-4591B18E4CF1> /usr/lib/system/libsystem_networkextension.dylib

                0xa757c000 - 0xa7584ff3  libsystem_notify.dylib (172) <27A79E60-9B05-3B28-B389-5759A72F7321> /usr/lib/system/libsystem_notify.dylib

                0xa7585000 - 0xa758bffb  libsystem_platform.dylib (161.50.1) <04C8CF15-A241-3BD8-87B5-DD5DA2DCD564> /usr/lib/system/libsystem_platform.dylib

                0xa758c000 - 0xa7596ff3  libsystem_pthread.dylib (301.50.1) <95F98870-7DB1-3273-9E61-DEC04059BF18> /usr/lib/system/libsystem_pthread.dylib

                0xa7597000 - 0xa759aff3  libsystem_sandbox.dylib (765.70.1) <29C44911-6C21-3F4D-A1EA-D9FB42E289B0> /usr/lib/system/libsystem_sandbox.dylib

                0xa759b000 - 0xa759dfff  libsystem_secinit.dylib (30) <F11770B6-8928-3F4A-A5B6-1A7E93247738> /usr/lib/system/libsystem_secinit.dylib

                0xa759e000 - 0xa75a6ff7  libsystem_symptoms.dylib (820.60.2) <4D25AAC1-FC54-374A-91C2-D2EC6676EB44> /usr/lib/system/libsystem_symptoms.dylib

                0xa75a7000 - 0xa75b9ffb  libsystem_trace.dylib (829.70.1) <EB44C21C-EDD7-39EB-A75A-71A16B696364> /usr/lib/system/libsystem_trace.dylib

                0xa75bb000 - 0xa75c1fff  libunwind.dylib (35.3) <C9C74974-E6CE-386D-AF72-DC21323AF40B> /usr/lib/system/libunwind.dylib

                0xa75c2000 - 0xa75ebff7  libxpc.dylib (1205.70.9) <5A5515CC-59FF-39AB-A265-E597350855A8> /usr/lib/system/libxpc.dylib

                0xba900000 - 0xba91cfff  libJapaneseConverter.dylib (70) <4FC32CE6-E7E5-3A2F-A004-8B1146A3DDF7> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib

                0xbab00000 - 0xbab21fff  libKoreanConverter.dylib (70) <431F0792-7BDC-3DA1-B17E-39CBBE8C66B1> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib

                0xbab27000 - 0xbb5e3fff +com.adobe.AcrobatPlugin.PPKLite (11.0.23 - 11.0.23) <63DA774B-FFB6-3407-86C1-8A989FE63981> /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Built-in/PPKLite.acroplugin/Contents/MacOS/PPKLite

                 

                External Modification Summary:

                  Calls made by other processes targeting this process:

                    task_for_pid: 3

                    thread_create: 0

                    thread_set_state: 0

                  Calls made by this process:

                    task_for_pid: 0

                    thread_create: 0

                    thread_set_state: 0

                  Calls made by all processes on this machine:

                    task_for_pid: 14797

                    thread_create: 0

                    thread_set_state: 0

                 

                VM Region Summary:

                ReadOnly portion of Libraries: Total=418.9M resident=0K(0%) swapped_out_or_unallocated=418.9M(100%)

                Writable regions: Total=665.6M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=665.6M(100%)

                 

                                                VIRTUAL   REGION

                REGION TYPE                        SIZE    COUNT (non-coalesced)

                ===========                     =======  =======

                ATS (font support)                32.0M       11

                Accelerate framework               256K        3

                Activity Tracing                   256K        2

                CG backing stores                249.3M       14

                CG image                          2580K       53

                CoreAnimation                     8880K      250

                CoreGraphics                         8K        2

                CoreImage                          148K       20

                CoreUI image data                 5648K       33

                CoreUI image file                  232K        8

                Foundation                          20K        3

                IOKit                             15.5M        2

                Image IO                            64K        2

                Kernel Alloc Once                    8K        2

                MALLOC                           340.2M      507

                MALLOC guard page                   48K       13

                Memory Tag 242                      12K        2

                OpenGL GLSL                        128K        3

                Stack                             24.1M       33

                Stack Guard                       56.1M       33

                VM_ALLOCATE                       2208K      116

                __DATA                            21.4M      347

                __FONT_DATA                          4K        2

                __GLSLBUILTINS                    2588K        2

                __LINKEDIT                        83.4M       36

                __OBJC                            6016K      151

                __TEXT                           335.5M      338

                __UNICODE                          560K        2

                mapped file                        2.1G      507

                shared memory                     1800K       21

                ===========                     =======  =======

                TOTAL                              3.3G     2488

                 

                Model: MacBookPro15,1, BootROM 15.16.6703.0.0,0, 6 processors, Intel Core i7, 2.6 GHz, 16 GB, SMC

                Graphics: kHW_IntelUHDGraphics630Item, Intel UHD Graphics 630, Built-In

                Graphics: kHW_AMDRadeonPro560XItem, Radeon Pro 560X, PCIe

                Memory Module: BANK 0/ChannelA-DIMM0, 8 GB, DDR4, 2400 MHz, Micron, 8ATF1G64HZ-2G6E1 8ATF1G64HZ-2G6E1

                Memory Module: BANK 2/ChannelB-DIMM0, 8 GB, DDR4, 2400 MHz, Micron, 8ATF1G64HZ-2G6E1 8ATF1G64HZ-2G6E1

                AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x7BF), wl0: Jun 24 2018 21:16:16 version 9.130.28.44.32.1.55 FWID 01-55577fa3

                Bluetooth: Version 6.0.7f11, 3 services, 27 devices, 1 incoming serial ports

                Network Service: Wi-Fi, AirPort, en0

                USB Device: USB 3.1 Bus

                USB Device: iBridge Bus

                USB Device: iBridge DFR brightness

                USB Device: iBridge Display

                USB Device: Apple Internal Keyboard / Trackpad

                USB Device: Headset

                USB Device: iBridge ALS

                USB Device: iBridge FaceTime HD Camera (Built-in)

                USB Device: iBridge

                Thunderbolt Bus: MacBook Pro, Apple Inc., 30.2

                 

                Thunderbolt Bus: MacBook Pro, Apple Inc., 30.2

                • 5. Re: Acrobat Pro X1
                  Test Screen Name Most Valuable Participant

                  You did not mention the operating system version but I see from your log that it is 10.13.6.

                   

                  This doesn't seem especially familiar. It might be a font issue. Has the customer tried to reinstall? Has the customer tried to run supported version instead?

                  • 6. Re: Acrobat Pro X1
                    Test Screen Name Most Valuable Participant

                    By the way, what version of Reader is being used, that works OK?

                    • 7. Re: Acrobat Pro X1
                      vijayv78986840 Level 1

                      Dear Team,

                       

                      Its showing as below not able to find the version

                       

                       

                      • 8. Re: Acrobat Pro X1
                        Test Screen Name Most Valuable Participant

                        Did you try to email a screen shot? Please tell us the version of Reader in use, this is important information.