Photoshop 2019 3D Rendering grey box errors

Report · Dec 12, 2018

So I've been working on a project for work as of late and have noticed these grey boxes appearing on my renderings. They seem to be in almost a grid like pattern, but they only show up in 2019. I take the same obj file and render it out in a similar scene in 2018 and these boxes are nowhere to be found. I've attached an image showing the boxes as they are circled with a red circle, and one image just as it was without circles. Until this is fixed I will just use 2018 for rendering.

I'm using a freshly updated Photoshop CC 2019 20.0.1

System is as follows

Mac Pro: (Late 2013)

Processor: 3.7 GHz Quad-Core Xeon E5

Memory: 16 GB 1866 MGz DDR3

Graphics: AMD FirePro D300 2048 MB

Report · Dec 12, 2018

Hi

I've not noticed anything like that here, I have reported an issue with 3D volume but nothing on surface texture renders.

If you want to share an example file where you get the issue, I'd be happy to try it here and see if I get the same (I have both CC2018 and CC2019 installed)

Dave

Report · Dec 13, 2018

Hi Dave,

I'm getting this problem with all of my OBJs, but this one is the one I'm referencing.

http://https://drive.google.com/file/d/1A3ij9xLHwe6xMl2ltD5FTU4ziAkfrmTK/view?usp=sharing

Report · Dec 13, 2018

Hi

Sorry for the delay. I opened your file in CC2019 v20.0.1 and without touching any setting just hit render. The result is in the screenshot below. I can't see any of those artifacts.

So it looks like the issue is not in your file or in CC2019 generally but something on your system with CC2019

Changing the camera view and repeating also gave no sign of those dots.

This was on an i7 3930k with 64GB RAM and Nvidia GTX1080 8GB GPU. My 3D preferences are shown below:

Dave

Report · Dec 13, 2018

looks like his system gpu is running out of ram... they are low specs and if he is also trying to run something in the background?

Report · Jun 12, 2019

I have the same issue. When I 3d render, the top right corner of the render box creates these squares. You can see one below the A and then two on the X. If anyone can help, I'm pretty new to photoshop and using a late 2014 macbook pro.

Report · Jun 13, 2019

That looks like a GPU issue. What version of Photoshop are you using?
Please go to Help >System info and press copy. Then paste the info here.

Dave

Report · Jun 13, 2019

Adobe Photoshop Version: 20.0.4 20190227.r.76 2019/02/27: 1205725 x64

Number of Launches: 1

Operating System: Mac OS 10.14.5

System architecture: Intel CPU Family:6, Model:5, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 2

Logical processor count: 4

Processor speed: 2400 MHz

Built-in memory: 8192 MB

Free memory: 3710 MB

Memory available to Photoshop: 6654 MB

Memory used by Photoshop: 70 %

Alias Layers: Disabled.

Modifier Palette: Disabled.

Highbeam: Enabled.

Touch Bar Property Feedback: Enabled.

Image tile size: 128K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

Display: 1

Main Display

High DPI Monitor

Display Bounds: top=0, left=0, bottom=800, right=1280

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=1

NumNativeGPUs=1

glgpu[0].GLVersion="2.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=1536

glgpu[0].GLName="Intel Iris OpenGL Engine"

glgpu[0].GLVendor="Intel Inc."

glgpu[0].GLVendorID=32902

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="Intel Iris OpenGL Engine"

glgpu[0].GLRendererID=16925953

glgpu[0].HasGLNPOTSupport=1

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[60]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="1.2 (Apr 7 2019 18:38:19)"

clgpu[0].CLDeviceVersion="1.2 "

clgpu[0].IsIntegratedCLGPU=1

clgpu[0].CLMemoryMB=1536

clgpu[0].CLName="Iris"

clgpu[0].CLVendor="Intel"

clgpu[0].CLVendorID=16925952

clgpu[0].CLDriverVersion="1.2(May 3 2019 17:47:17)"

clgpu[0].CLBandwidth=1.60232e+10

clgpu[0].CLCompute=234.47

nativegpu[0].NativeName="Intel Iris Graphics"

License Type: Subscription

Serial number: 96040509025149747597

GUIDBucket:Composite Core (enable_composite_core): onComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off

Application folder: /Applications/Adobe Photoshop CC 2019/

Photoshop scratch has async I/O enabled

Scratch volume(s):

Startup, 233.6G, 19.2G free

Required Plug-ins folder: /Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/Plug-Ins/

Primary Plug-ins folder: /Applications/Adobe Photoshop CC 2019/Plug-Ins/

Installed components:

dvametadata.framework dvametadata 12.1.0.0

AdobeXMPScript.framework AdobeXMPScript 79.163499 79.163499

ICUUnicode.framework ICUUnicode 3.61 "gtlib_11.0" "." "22995"

ICUConverter.framework ICUConverter 3.61 "gtlib_11.0" "." "22995"

AdobeCrashReporter.framework AdobeCrashReporter 7.7.2

boost_system.framework boost_system 12.1.0.0

AdobeACE.framework AdobeACE 2.20.02.42314 79.603421

AdobeOwl.framework AdobeOwl 5.3.0

mediacoreif.framework mediacoreif 12.1.0.0

dvascripting.framework dvascripting 12.1.0.0

dvaappsupport.framework dvaappsupport 12.1.0.0

dvaunittesting.framework dvaunittesting 12.1.0.0

AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 3.8.0.41336 79.598424

k2.framework k2 1

AIDE.framework AIDE 1.5.0.41688 79.600470

dynamiclink.framework dynamiclink 12.1.0.0

dvaaccelerate.framework dvaaccelerate 12.1.0.0

dvametadataUI.framework dvametadataUI 12.1.0.0

AdobeExtendScript.framework AdobeExtendScript 4.5.9.1 81.1157194

boost_filesystem.framework boost_filesystem 12.1.0.0

AdobeBIB.framework AdobeBIB 1.2.03.41706 79.600623

AdobeXMPFiles.framework AdobeXMPFiles 79.163499 79.163499

AdobeLinguistic.framework 23636

dvaplayer.framework dvaplayer 12.1.0.0

PlugPlugOwl.framework PlugPlugOwl 9.2.1.39

AdobeAGM.framework AdobeAGM 4.30.87.41706 79.600623

adobe_caps.framework adobe_caps 11.0.0.14 1.584361

AdobeSVGRE.framework AdobeSVGRE 6.0 79.600623

AdobePDFL.framework AdobePDFL 15.0.0.41785 79.301181

dvacore.framework dvacore 12.1.0.0

AdobePIP.framework AdobePIP 8.0.0.52.48027

AdobePDFSettings.framework AdobePDFSettings 1.4

AdobeAXEDOMCore.framework AdobeAXEDOMCore 3.8.0.41336 79.598424

dvatransport.framework dvatransport 12.1.0.0

Cg.framework NVIDIA Cg

AdobeXMP.framework AdobeXMPCore 79.163499 79.163499

AdobeJP2K.framework AdobeJP2K 1.2.2.41336 79.271024

dvaaudiodevice.framework dvaaudiodevice 12.1.0.0

LogSession.framework LogSession 8.0.0.52.48027

PlugPlugExternalObject.framework 9.2.1.39

AdobeScCore.framework AdobeScCore 4.5.9.1 81.1157194

AdobeSVGAGM.framework AdobeSVGAGM 1.0.41706 79.600623

dvametadataapi.framework dvametadataapi 12.1.0.0

CITThreading.framework

WRServices.framework

AdobeBIBUtils.framework AdobeBIBUtils 1.1.41706 79.600623

boost_threads.framework boost_threads 12.1.0.0

aif.framework aif 6.0.00.1 1.

AdobeCoolType.framework AdobeCoolType 5.17.00.41706 79.600623

dvamediatypes.framework dvamediatypes 12.1.0.0

AdbePM.framework AdbePM 3.0.00.377262 1.601805

boost_date_time.framework boost_date_time 12.1.0.0

opencv2.framework opencv2 3.2.0

AdobeMPS.framework AdobeMPS 5.8.1.41653 79.600183

dvaui.framework dvaui 12.1.0.0

ahclient.framework ahclient 4.0.0.0

ICUData.framework ICUData 3.61 "gtlib_11.0" "." "22995"

dvamarshal.framework dvamarshal 12.1.0.0

Required plug-ins:

Optional and third party plug-ins: NONE

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

com.adobe.inapp.purchase 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_2_108/purchaseStock.html”

com.adobe.Butler.backend 2.1.1 - from the file “/Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/CEP/extensions/com.adobe.Butler.backend/index.html”

Libraries 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_2_108/index.html”

com.adobe.stock.panel.licensing 0.1.0 - from the file “/Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/CEP/extensions/com.adobe.stock.panel.licensing/index.html”

New Document 2.5.1 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.fnft-2.5.1/fnft.html?v=2.5.1.8”

com.adobe.inapp.typekit.purchase 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_2_108/purchaseTypekit.html”

Home 2.7.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.start-2.7.0/index.html?v=2.7.0.66”

Adobe Color Themes 6.1.0 - from the file “/Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/CEP/extensions/com.adobe.KulerPanel.html/index.html”

Export As 4.6.7 - from the file “/Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/index.html”

Installed TWAIN devices: NONE

Report · Jun 13, 2019

Hi

According to your system data you are using an integrated graphics card (intel Iris) rather than a dedicated GPU so your system may struggle with 3D. The integrated system shares VRAM with teh main system.

I don't know if you can update GPU drivers on a MAC or whether they are built into teh OS. I use Windows so can't advise on that.

You could go to Preferences >Performance > and enable "Use Legacy Compositing" then restart Photoshop to see if that makes a difference.

Dave

Report · Jun 13, 2019

Unfortunately Use Legacy Compositing is grayed out and i'm unable to check that box. Even after unchecking the other boxes. Thanks for the help so far!!! I will look more into updating my GPU on this mac.

Report · Jun 13, 2019

you can't upgrade drivers in a Mac... it boils down to Adobe sniffer detecting the card which is very much a dice roll

Report · Jun 13, 2019

I always thought that, but someone in another thread posted a couple of days ago that you could update drivers. Not having a Mac I can't test or argue either way.

Dave

Report · Jul 08, 2019

Hi

I have the same problem when rendering and this is the only thread of help I can find. I'm not sure this is a lack of hardware power because I'm using an iMac Pro with 3 GHz Intel Xeon Processor, 64 GB of DDR4 Memory and the Radeon Pro Vega 64 with 16 GB of Video Memory.

Hector

Report · Dec 24, 2019

I have the same problem. It has been happening over the past several PS versions. I tried changing settings in preferences, nothing works. When rendering I get the pattern of small square Boxes. I have been removing them as if they were dust spots but that is painful.

MacBook Pro 15 inch mid 2015, 16 GB AMD Radeon R9 2 GB

Thanks,

Mike

Adobe Community

Photoshop 2019 3D Rendering grey box errors

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