2 Replies Latest reply on Dec 12, 2018 4:05 PM by Sipheren07

    Mercury Playback Engine Greyed Out




      So I have a fresh install of Windows 10 (1803) running an AMD FX 8350, 8GB of Memory and a RX 560 (Driver I have installed Adobe Premier and Media Encoder (updated to latest) and the Mercury Playback Engine is stuck on Software and greyed out.


      I ran GPU sniffer and got the attached so I am not sure what is happening, it's like the GPU is not being detected at all. Something to note is I installed Adobe to the D: drive as the system drive is a small SSD.