2 Replies Latest reply on Dec 12, 2018 4:05 PM by Sipheren07

    Mercury Playback Engine Greyed Out

    Sipheren07

      Hi,

       

      So I have a fresh install of Windows 10 (1803) running an AMD FX 8350, 8GB of Memory and a RX 560 (Driver 18.12.1.1). I have installed Adobe Premier and Media Encoder (updated to latest) and the Mercury Playback Engine is stuck on Software and greyed out.

       

      I ran GPU sniffer and got the attached so I am not sure what is happening, it's like the GPU is not being detected at all. Something to note is I installed Adobe to the D: drive as the system drive is a small SSD.

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