Playback error.

[Norshazril_Amin]

In this so called new update of Adobe CC 2019, PP.
I cant even watch playback. when i hit space bar, nothing happen. Then when I wanted to save as another file, it crashed.
Why is this even happening? Anyone experiencing the same?
Im so tired of it, feel like unsubs'ing

[Vidya Sagar]

Hi Norshazril Amin,

Sorry for the trouble. We need more information to understand the issue better.

What are the system specs(OS, RAM, GPU, CPU)?

Please share a screenshot of the window Preferences > Audio Hardware.

Thanks,

Vidya

[Norshazril_Amin]

COMPUTER INFO

• OS: Windows 10 Pro
• Processor: Intel Core i7-8700 CPU @ 3.20GHz
• Installed memory: 16.0 GB (8x2, 3200mhz)
• System type: 64-bit Operating System, x64-based processor
• Motherboard: ROG STRIX Z370-H
• Graphics Card: GeForce GTX 1060 6gb
  

THANKS,

Norshazril Amin.

[Jim_Simon]

That's a good start.  Also include the Project Info.

[Jim_Simon]

Use the link below as a guide to post up some details.

How To Ask For Help

[Christian.Z]

Hello Amin,

I was facing the same problem yesterday. Came to a conclusion that I had a corrupted file.
Actually the preview of that file was corrupted which was causing my entire project to crash.
Try resetting preferences, and deleting preview and cash files.

Hope that helps.