Updating Adobe Acrobat XI

Report · Dec 17, 2018

Hello,

I have a MacBook Pro (MacOS mojave version 10.14.2). I also have Adobe Acrobat Pro XI (Version 11.0.23). When I open adobe and try to go to the "help" tab, "check for updates," I get the error message: "Cannot connect to adobe update server." I am connected to the internet and have no issues updating other programs. I tried to google this and look on the adobe forums, and could not find an applicable solution to adobe acrobat pro XI. Any assistance would be appreciated! Thank you in advance. (I am trying to update because my mac keeps giving me pop-ups that soon my current version of adobe will not work with my version of OS.)

Report · Dec 17, 2018

The pop ups should say it won’t work with the NEXT Mac OS. 11.0.23 is the final update to Acrobat XI, which is out of support and will never be updated to work with the next Mac OS. Acrobat Pro DC (subscription) and Acrobat Pro 2017 (perpetual license, not recommended) are available.

Report · Jan 22, 2019

Hello. After I upgraded to Mojave 10.14.2, my Acrobat Pro XI stopped working. Nothing happens when I tried opening a pdf. So I uninstalled and reinstalled with the latest XI download. It failed to install. Now I have no Acrobat to use. I have no need to upgrade to DC. Is this failure to install a know issue with Mojave 10.14.2?

Report · Jan 22, 2019

If an existing install is made unusable by a Mac operating system upgrade work through the below steps

-https://www.businessinsider.com/apple-macos-mojave-apps-compability-fix-2018-10

-https://www.macworld.co.uk/how-to/mac-software/open-apps-wont-work-mojave-photoshop-3684425/

-https://helpx.adobe.com/x-productkb/global/install-or-run-applications-new.html

Report · Feb 03, 2019

Hi. So now I have uninstalled everything (all things adobe), then tried installing pro DC trial, FAILED during install. Made several more failed attempts. Then uninstalled everything again and tried installing 2017, FAILED everytime again. Then tried reinstalling XI pro and it also failed every time. I have used Time Machine to restore the original XI pro and I am back where I started. The app is there, click on it, nothing. Dbl-click on a pdf file, nothing happens. Preview with spacebar or Preview app and I can read the file fine. This is driving me bonkers. I sent the crash log file to Apple, and they got nothing. Anyone here recognize the problem from the following crash log?

Process: AdobeAcrobat [77782]

Path: /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat

Identifier: com.adobe.Acrobat.Pro

Version: 11.0.23 (11.0.23)

Code Type: X86 (Native)

Parent Process: ??? [1]

Responsible: AdobeAcrobat [77782]

User ID: 501

Date/Time: 2019-02-03 11:51:54.012 +0100

OS Version: Mac OS X 10.14.2 (18C54)

Report Version: 12

Anonymous UUID: 7FDB107E-57F7-03AD-D271-FABD07B8B093

Sleep/Wake UUID: 71DB9D54-B0D6-4EFE-A72A-0AE213C82CAD

Time Awake Since Boot: 330000 seconds

Time Since Wake: 65000 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x4] Symbol missing

Application Specific Information:

dyld: launch, loading dependent libraries

Dyld Error Message:

Symbol not found: _kFigAssetTrackProperty_QuickTimeMetadata

Referenced from: /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation

Expected in: /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox

in /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation

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Report · Jan 22, 2019

You say you have no need to upgrade to DC... well, if you upgrade to Mac OS 10.15 later this year you ABSOLUTELY will need to upgrade to DC because XI will not work, Apple have decided it.

But for now: I guess you see "Acrobat" on the menu bar after trying to open the file, but no file? If so, use Window > Tile > Horizontal. Fixes it for many.

Report · Jan 22, 2019

Thanks, I will be sure to hold off OS updates later.

Adobe Community

Updating Adobe Acrobat XI

1 Correct answer