Do you tried to install Apple Quicktime? https://support.apple.com/kb/DL837
If this doesn't work and you want cancel you subscribtion then take a look here:
If this doesn't help you have to contact the Adobe support. This here is a public forum and not the Adobe support.
Because i cant use MOV file during Premiere pro. i want to edit MOV video but it doesn't work with that file.
Make sure that you don´t use old 32-bit MOV files since the support for those files was dropped from CC2018 and now CC2019. That could be your issue.
More info and workarounds: Dropped support for QuickTime 7 era formats and codecs
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>please refund my money
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