MOV problems Premiere Pro — I want to cancel my membership plan

[규연이63013050]

I want to cancel my membership plan.

Because i cant use MOV file during Premiere pro. i want to edit MOV video but it doesn't work with that file.

so, please refund my money.

[AxelMatt]

Do you tried to install Apple Quicktime?  https://support.apple.com/kb/DL837

If this doesn't work and you want cancel you subscribtion then take a look here:

How to cancel your Adobe Creative Cloud plan or membership

If this doesn't help you have to contact the Adobe support. This here is a public forum and not the Adobe support.

[Abambo]

What is your system? MacOS or Windows?

Quicktime MOV files are so called container formats that may use different video coding.

I’m moving this from Adobe Creative Cloud to the Premiere Pro CC​ forum.

[Averdahl]

Because i cant use MOV file during Premiere pro. i want to edit MOV video but it doesn't work with that file.

Make sure that you don´t use old 32-bit MOV files since the support for those files was dropped from CC2018 and now CC2019. That could be your issue.

More info and workarounds: Dropped support for QuickTime 7 era formats and codecs

[John T Smith]

>please refund my money

This is a public forum, not the link to Adobe support

-other users here can't help with that specific problem

-please click the link below to contact Adobe staff to help

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https://helpx.adobe.com/contact/support.html