4 Replies Latest reply on Jan 11, 2019 8:14 AM by John T Smith

    My serial number doesnt work anymore for CS6 Master Collection

    MelDiep Level 1

      I bought the creative suite as a student from my school, and even have the number registered onto my adobe account (albeit it was done late). However it doesn't work when I try to actually install the creative suite now. I have the original receipt, though its crumpled and hard to read. Retroactively looking at the receipt now, it looks like I might have registered a digit wrong as well (on the receipt one of the numbers looks like a faded 8, but on the registered number I typed a 3 instead).

       

      I tried looking up how to re-active locked serial numbers, but the adobe guide just redirects me to a cloud subscription. I already bought the suite, so I'd prefer to use that instead of paying a subscription.