1 Reply Latest reply on Jan 11, 2019 8:17 AM by John T Smith

    Adobe keeps charging me for a product I do not have

    giorgiof21314771

      When I started college, I purchased the full creative cloud suite. So far, I have not recieved any messages about expiration and in my desktop computer I'm still able to use my programs, but I recently bought a laptop and I tried downloading the apps I purchased (apps that are still being charged to my credit card account) yet it seems like I cannot download them because "I have not yet bought the suite". It is extremely frustrating because I've been paying 50 dollars every month in order to use the suite and now I cannot use it but I'm still being charged full price and I'm expected to buy the suite AGAIN if I want to use the apps again.