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Flash player integrated via Edge in Windows 10 but still shows up as disabled

New Here ,
Jan 16, 2019 Jan 16, 2019

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Hi all,

Even though in advance settings in Edge the enable Flash Player is toggled on, it says that Flash Plater is "disabled". Any thoughts on why this could be and how to get it really enabled and working in a windows 10 environment? Thanks!

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Adobe Employee , Jan 16, 2019 Jan 16, 2019

Ah...thank you for the context.  This is a completely different situation.

See this post Desktop Software on CD-ROM that requires Flash Player doesn't work on Windows 10 which is similar to your issue.

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Adobe Employee ,
Jan 16, 2019 Jan 16, 2019

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Please see https://helpx.adobe.com/flash-player/kb/flash-player-issues-windows-10-edge.html

The information in this tech note comes from Microsoft.  If this isn't working, please contact Microsoft for assistance.

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New Here ,
Jan 16, 2019 Jan 16, 2019

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Hi Maria, thanks for the quick response - but this is indeed what I have tried but it still keeps saying that it is disabled when "testing". I will contact Microsoft.

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Adobe Employee ,
Jan 16, 2019 Jan 16, 2019

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What is the exact URL of the page you are attempting to view Flash content on?

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New Here ,
Jan 16, 2019 Jan 16, 2019

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Hi Maria, its not a website that I am having difficulty with. Its an interactive programme via a CD-ROM that I am trying to access but it says that I have to install Adobe Flash via the Macromedia site. And that is when it seems to go round and round in circles, unfortunately.

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Adobe Employee ,
Jan 16, 2019 Jan 16, 2019

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Ah...thank you for the context.  This is a completely different situation.

See this post Desktop Software on CD-ROM that requires Flash Player doesn't work on Windows 10 which is similar to your issue.

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New Here ,
Jan 17, 2019 Jan 17, 2019

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Thank you Maria!

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Adobe Employee ,
Jan 17, 2019 Jan 17, 2019

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You're welcome.  Glad the info in the other post was able to resolve your issue.

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