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Hi Chris and welcome to our community
To be honest, yours is the first report I've ever heard of this happening. I've installed Captivate on lots of different computers and have never encountered this issue. I also don't believe I've ever seen it reported here in the forums either.
Because of that, I'm going to crawl way out here on this shaky little limb and say that your case is probably a one off and unique.
Is the laptop configured in any way that is somehow different? For example, is it only used to connect to a company intranet? If so, maybe something about that setup caused the behavior.
Wishing I had more to offer here... Rick
Another thought occurs here. Have you attempted to shut down and restart the PC in question? Maybe the message you are seeing is rather generic. I've seen times where after running an install on things, I removed the CD before I acknowledged the last dialog. Then I got caught in a loop of sorts.
Just a thought... Rick
Thanks Rick. That solved the problem. I'm curious as to why it did not prompt me to restart the computer. It only gave me the option to launch Captivate. Regardless, it works now.