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Can't preview

Explorer ,
Jan 21, 2019 Jan 21, 2019

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Hi!

I can't ram preview.

I tried Purge, but it still doesn't work.

I hit space and nothing happens. its the same when I push the play/stop button on the preview panel.

I've noticed that when I hit space again, in order to stop the preview, the time indicator jumps one frame backwards.

Im not the only one who uses this computer, so it might be that someone changed some settings...

Does anyone knows how to fix it?

Thanks

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Community Expert ,
Jan 21, 2019 Jan 21, 2019

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Sure you can reset all the preference for after effects, try to follow the steps from this link Reset After Effects Preferences 

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Explorer ,
Jan 21, 2019 Jan 21, 2019

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Yeah I guess I should reset the preferences...

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Advisor ,
Jan 21, 2019 Jan 21, 2019

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I would also recommend you to reset the preferences of After Effects as suggested by Oussk...In case resetting the preferences does not work then go to Menu File > Project Settings > Video Rendering & effects Tab > change Use to "Software Only".

Screenshot 2019-01-21 at 4.45.47 PM.png

Vishu Aggarwal
Adobe Certified Instructor, Professional and Expert

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